Roma Shukla
Melton south,Australia
Summary
With an employment background with customer service I have developed a strong skill set that is adaptable to wide range of future role. Friendly personality. I have excellent communication skills and enjoy working with others. Leadership skill, helping new staff if they need help in learning any thing in job and guiding them.
Overview
18
18
years of professional experience
Work History
Customer service as cashier
Harris Scarfe
12.2023 - Current
- Helping customers with products in store.
- Door greeter and welcoming the customer showing the product around the store
- Stacking the clothes and putting hard tags required products and clothing.
- Clearing the fitting rooms and cleaning the fitting room
- Helping the customer for the clothing line with size.
Supervisor
Woolworths group
05.2021 - Current
- Supervising the team and closing the store and cashing up the teal at the end of the day and Helping customer complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales number.
- Processes Pos transaction, including cash, gift cards, credit purchases or refunds
- Customer communications and assistance
- Reconciled cash drawer at start and end each shift, accounting for error and resolving discrepancies.
- Checked identification for proof-of-age and refusing tobacco sales to underage customer.
- Answering phonecalls in service desk regarding any of customer inquires and delivering friendly services and knowledgeable assistance.
- Restocked, arranged and organized merchandise in front of lanes to drive product sales.
- Cleanig and regular front end daily maintences.
- Picking and packing stuff for customer online order stacking the order according to the requirements.
Cashier and selfserve, door greeter
Bigw
01.2008 - 04.2021
- Working with Bigw as cashier and selfserve, door greeter, working on the floor in apparel department, scanning the Rf gun for pricing and stacking clothes, unboxing the pallets and arranging the clothes again flooding on the table etc.
Education
High School Diploma -
Central Queensland University
Melbourne, VIC01-2028
Skills
- Cash register
- Public relationship
- Daily Reporting
- Team management
- Learning and Development
- Refund and exchange
- Payment collection and creditcard processing, afterpay, giftcard processing, lay-by
- Customer communication
- Identification check
- General handling procedure, selfserve, workfloor
- Stocktake and entering in system, recovery
- Using RF gun for stock count and scanning the stock
- Changing the labels, Ticketing, Printing the labels
- Unboxing the products from the pallets
- Stacking the boxes in cage and on the plates
- Filling the shelf with products
- Stacking clothes on the tables according to colour and style
- Arranging the tables and tiding the tables, folding the clothes
Timeline
Customer service as cashier
Harris Scarfe
12.2023 - Current
Supervisor
Woolworths group
05.2021 - Current
Cashier and selfserve, door greeter
Bigw
01.2008 - 04.2021
High School Diploma -
Central Queensland University