Roma Vyas
Orange,NSW
Summary
Encouraging staff and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Also, an efficient Payroll Administrator knowledgeable about managing payroll for up to 40 employees each period. Adept at reviewing and correcting records, processing payments and funding accounts. Ready to bring 4+ years of progressive experience to a new permanent role.
Overview
10
10
years of professional experience
Work History
Disability Support Worker
We Care Staffing Solutions
08.2022 - Current
- Provide reminders for medications and appointments.
- Assisted clients in daily personal care, toileting, clothing care, household duties.
- Acted as companion and assistant in grocery shopping, errands, banking, bill paying and community engagement.
- Worked with family, health care providers, therapists, and social workers to ensure all necessary client needs were met.
- Ensured positive routine was established and maintained towards optimum mental and physical wellness.
- Prepare and maintain records of client programmed and services performed, reporting changes in client condition to manager.
- Maintained safety with tidy, clean, and hazard-free home environments.
- Driving clients safely to social activities and appointments.
Center Manager /Director of Operations
Orange Early Learning Centre
08.2022 - Current
- Understand and adhere to Education and Care Services National Regulations, Education and Care Services National Law 2010, National Quality Standards, National Quality Framework and Orange ELC Policies and procedures.
- Understanding of obligation under Education and Care Service National Regulations.
- Ability to plan and implement programs effectively for children aged six weeks to 5 years of age.
- Ability to document and assess children's learning.
- Ability to mentor and supervise other educators.
- Ability to work as part of educators and lead and support multiple room team.
- Commitment to inclusion of all children in early childhood setting, including those from diverse, cultural backgrounds, those with additional needs and those who may be vulnerable and disadvantaged.
- Have developed and implemented Quality Improvement Plan
- Can create and maintain genuine relationships with children, families, and community.
- Screening and interviewing potential candidates.
- Recruitment administration.
- Administrative task related to payroll.
- Managing master data relevant to payroll.
- On-going maintenance of payroll system and leave planning system.
- Have sound knowledge of using administrative programs such as Kid-soft, Story-park, Deputy and XERO.
- Checked facility, employee work and service levels to maintain compliance with company and industry standards.
- Processed payroll for over 40 employees as part of sound human resources and financial management strategies.
- Managed work and performance of more than 40 employees.
Dental Assistant
Sale Street Dental
04.2022 - 08.2022
- Greeting patients and preparing them for dental procedures.
- Provide chair-side assistance to dentist using four-handed dentistry, include suctioning, mixing fillings and cleaning teeth.
- Offer exceptional patient care from check-in to conclusion of service.
- Undertake strict infection control and hygiene practices.
- Process dental X-rays and operate imagine equipment.
- Maintain client records through online database while ensuring client confidentiality.
- Follow all workplace safety requirements for well-being of clients and staff.
- Provided reception and administrative support and maintaining patient dental records through virtual database.
- Sterilized rooms and prepped equipment and instruments for 10 procedures daily.
Technical Specialist
Apple
06.2021 - 04.2022
- Warmly and positively handled multiple customers at time in fast-paced, high volume online retail chat and call environment in coordination with team.
- Engaged with and educated customers and teammates around billing, promotions, support policies and procedures.
- Actively listened to customers, handled concerns.
- Quickly and escalated major issues to supervisor.
- Conducted research, gathered information from multiple sources and presented results.
- Used Microsoft office and other software tools to create documents and other communications.
- Highly refined customer service skills, such as: listening skills, empathy, and aligning with customers diverse wants and needs.
- Advanced troubleshooting and problem-solving skills.
- Sense of urgency and time management - due to loud, crowded, and ambiguous environment.
- Obtain up to date knowledge for all Apple products and devices to assist customers and be proficient while using technology and programs within store.
- Deliver service in way that encourages brand loyalty Used coordination and planning skills to achieve results according to schedule.
- Prepared variety of different written communications, reports, and documents to ensure smooth operations.
- Completed troubleshooting and diagnostics on company resources.
RCC Finance Desk Specialist
Apple
11.2021 - 12.2021
- Making outbound calls to Australia, New Zealand, and Singapore customers to complete their financing order.
- Navigating multiple software and merchant portal to complete their transaction.
- Consulted with outside parties to resolve discrepancies and create effective solutions.
- Responded to customer requests for manual conversion of their previous order.
- Cultivated customer loyalty, promoted repeat customers, and improved sales.
- Schedule calls for customers, sending email correspondence to customer regarding their order.
- Managed over 50 customer calls per day, and increased sales by 10%.
RCC Chat Sales Specialist
Apple
09.2021 - 11.2021
- Provides remarkable chat support to customers who have product questions or require assistance with purchasing and troubleshooting needs.
- Leverages multiple sources of information to stay current on product features, technology changes and events that affect customers.
- Ensures to inspire customers with excitement around ownership of all of Apple's ecosystem.
- Accesses customer situations by offering advice or solutions on spot by utilizing personal knowledge as well as by collaborating with different teams to ensure best care and support for customers are provided while helping Apple maintain strong relationships.
- Resolve customer issues in timely manner while complying with company standards by balancing priorities to achieve individual and team productivity goals.
- Delivers swift resolutions as well as suggesting accompanying accessories to improve customer experience with iOS and other devices.
- Managed over 50 customer chat per day.
Product Zone Specialist
Apple Pty Limited
03.2021 - 06.2021
- Welcomed and conversed with customers to uncover needs and desires and guided them through interactions with patience and empathy to identify appropriate and unique products and services to meet and surpass customer expectations.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Listened to customer needs and desires to identify and recommend optimal products.
- Implemented deep product and technical knowledge, sales ability, and customer relations skills to advise customers on and recommend optimal and enlightening solutions and redirect objections to highlight key benefits.
- Facilitated core training and peer development through Mentor Team career post-core sales floor shadowing experiences for new employees in multiple areas of business Conducted in-depth product demonstrations to reveal and highlight detailed features and positive applications of products and services for individual customers' needs.
- Continuously worked to remain well researched and informed about store initiatives, payment policies, and other announcements.
- Applied this learning in customer interactions to advise purchase decisions, sell, and set up new products leadership and teammates to support store knowledge and maintain consistency by developing detailed and accurate informative presentations to help provide exception service and pleasant shopping experiences to retail customers.
Customer Service Manager
Michel's Dry Cleaners
02.2014 - 03.2021
- Administer complaints and negative feedback from customers in order to address concerns and where applicable provide quick service recovery.
- Solve problems which arises in planning, prioritizing, organizing directing actions and evaluating performance.
- Supervises and coordinates activities of workers engaged in dry cleaning, pressing and customer service staff.
- Determines standards and rates of production accordance with company policy, types of equipment and workload.
- Making rosters and time sheet on weekly basis.
- Trained and regularly mentored staff on performance-oriented strategies and customer service techniques.
Office Assistant
Saavi Consultancy
03.2018 - 07.2020
- Produced high-quality documents, spreadsheets, and presentations for internal and customer-facing needs.
- Completed clerical tasks such as filing, copying, and distributing mail.
- Processed invoices and expenses using QuickBooks to facilitate on-time payment.
- Verified accuracy of business records by consistently updating client information.
- Developed correspondence letters and emails.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Interacted with customers by phone, email, and in-person to provide information.
Education
Diploma of Early Childhood Education - Early Child Hood Education
Block Learning
Sydney, NSW07.2023
Certificate III in Early Childhood Education - Early Childhood
New Direction Training
Sydney, NSW01.2022
Certificate III in Individual Support - Individual Support
Star Community College
Blacktown, NSW12.2020
Diploma of Business Management - Business Administration And Management
Gateway College of Technology
Sydney2015
Bachelor of Commerce - Accounting And Finance
Maharaja Sayajirao Gayakwad University
Vadodara, India2007
Skills
- MYOB Accounting Software
- Office 365
- Strong interpersonal skills
- Customer service
- Learning Aptitude
- Training and Development
- Report Generation
- Business Administration
- Office Management
- XERO
- Accounts Payable and Accounts Receivable
- Payroll Management
- New Hire Processing /Talent Acquisition Strategies
- Recruitment Planning /Resume Screening
- Payroll Software Proficiency
- Bookkeeping Skills
- E-Mail and Telephone Communication
- Marketing and Communications
- Sales and Marketing
- Coaching and Mentoring
Additional Information
As a childcare canter manager where I can use my skills in curriculum planning, budget management, and team leadership to provide a safe and nurturing environment for children. I also Certified Child/Infant CPR and First Aid, and i am working as Disability support worker for Mental Health patients, this give me confidence to support people to be as independent as they can.
Timeline
Disability Support Worker
We Care Staffing Solutions
08.2022 - Current
Center Manager /Director of Operations
Orange Early Learning Centre
08.2022 - Current
Dental Assistant
Sale Street Dental
04.2022 - 08.2022
RCC Finance Desk Specialist
Apple
11.2021 - 12.2021
RCC Chat Sales Specialist
Apple
09.2021 - 11.2021
Technical Specialist
Apple
06.2021 - 04.2022
Product Zone Specialist
Apple Pty Limited
03.2021 - 06.2021
Office Assistant
Saavi Consultancy
03.2018 - 07.2020
Customer Service Manager
Michel's Dry Cleaners
02.2014 - 03.2021
Diploma of Early Childhood Education - Early Child Hood Education
Block Learning
Certificate III in Early Childhood Education - Early Childhood
New Direction Training
Certificate III in Individual Support - Individual Support
Star Community College
Diploma of Business Management - Business Administration And Management
Gateway College of Technology
Bachelor of Commerce - Accounting And Finance
Maharaja Sayajirao Gayakwad University
OBJECTIVE
Organized simultaneous customer service functions and direct administrative personnel to meet the needs of professionals. Performance-oriented and driven with in-depth understanding of customer service tech-savvy and office organization needs. Competently coordinate resources and administrative support to keep operations smooth and boost team productivity.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Reference
Nilesh Dobaria Amanda Bower Rachel Doueihi
P- 043321399 P - 026369007 P- 0410142100
E- nildobaria@gmail.com E - enquiries@orangeelc.com E- rachel@bwdc.com.au
Saavi consultancy services Orange ELC Michel's Dry Cleaners
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