Summary
Overview
Work History
Education
Skills
Timeline
Generic
Romaica Fermino Bitencourt

Romaica Fermino Bitencourt

Sydney/Padstown,NSW

Summary

With over 6 years of experience in solving challenges and proposing solutions. Being patient, assertive, and with strong communication skills.

I am a flexible and adaptable individual with analytical thinking, creativity, and a passion for providing solutions that address the client's questions. My excellent teamwork and communication skills allow me to collaborate effectively with colleagues and clients, ensuring that projects are executed seamlessly.

I am detail-oriented, quick to learn, and possess excellent time management skills. I am deeply passionate about technology and innovation.

Overview

6
6
years of professional experience

Work History

Costumer Service Senior

MA Tecnologia
Novo Hamburgo/Brazil, RS
06.2022 - 09.2023
  • I engage in support activities through Skype, email, and phone to address advanced demands and inquiries related to system usage.
  • Provided feedback to customers regarding their inquiries, requests, and concerns.
  • Used knowledge of services to recommend additional products and offerings to customers.
  • Install the company's own system on customers' computers.
  • Proactively engaged with users, offering clear solutions and detailed troubleshooting instructions.
  • I carried out mappings and theoretical research for economic indicators, which allow users to create dashboards based on graphs developed by the company.
  • Additionally, I conducted system demonstrations and provided user training, covering both general and specific topics.

Costumer Service Middle

MA Tecnologia
Novo Hamburgo/ Brazil, RS
04.2020 - 05.2022
  • I engage in support activities through Skype, email, and phone to address intermediate demands and inquiries related to system usage.
  • Used knowledge of services to recommend additional products and offerings to customers.
  • Install the company's own system on customers' computers.
  • Proactively engaged with users, offering clear solutions and detailed troubleshooting instructions.

Costumer Service Junior

MA Tecnologias
Novo Hamburgo/Brazil, RS
11.2017 - 03.2020
  • Provided basic service quickly and efficiently to resolve questions and concerns related to the use of the system.
  • Proactively engaged with users, offering clear solutions and detailed troubleshooting instructions.
  • Responded promptly to emails from customers regarding product questions or complaints.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.

Education

Specialist - Taxation And Business

University Presbyterian Mackenzie
Porto Alegre - Brazil
06-2023

Bachelor of Accountancy -

University Feevale
Novo Hamburgo - Brazil
08-2019

Skills

  • Problem solving
  • Resilience
  • Effective communication
  • Adaptability
  • Team worker

Timeline

Costumer Service Senior

MA Tecnologia
06.2022 - 09.2023

Costumer Service Middle

MA Tecnologia
04.2020 - 05.2022

Costumer Service Junior

MA Tecnologias
11.2017 - 03.2020

Specialist - Taxation And Business

University Presbyterian Mackenzie

Bachelor of Accountancy -

University Feevale
Romaica Fermino Bitencourt