Romaine Bright
Buderim,Australia
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
25
25
years of professional experience
Work History
Personal Care Worker
Kirami Residential Aged Care
01.2024 - Current
- Caring for a wing of 15-32 residents during night duty and afternoon cares
- Recieved and gave handover as required
- Independently assisted residents with emotional, social and personal cares
- Worked in a team of two assisting in 4hrly hygiene and PAC cares
- Reported changes and concerns
- Charted and documented resident notes as required
Support Worker
All About Living
08.2022 - 01.2023
- Assisted clients to maintain independence through care and support
- Medication Administration
- Social Support
- Domestic Assistance
- Product order via Case Managers
- Reported changes and concerns
- Documented progress/ incident and hazard notes
- Completed online training
- Attended Meetings
- Collaborated with Clients, Roster Team, Case Mangers and family support for overall client awareness and client support
- Adhered to all procedures, guidelines and careplans to deliver care with dignity and respect
- Behavioural Awareness
- Cultural Awareness
Support Worker
Focus Care
01.2021 - 08.2022
- Manual Handling training received to use slide sheet and full hoist
- Engaged and encouraged client to support mind and body connection to enhance mobility
- Dementia Care
- Domestic Assistance and Social Assistance
- Completed online training
Support Worker
Enliven Waikato
11.2019 - 12.2021
- Maximising Clients Independence with inclusivity and integrity
- This is as follows:
- Specialised training received for client with complex cares
- Assisted clients to reach their individual mobility goals
- Celebrating clients achievements and efforts
- Administering and recording medication
- Shopping visits
- Socialisation visits
Administration
FAA Group
06.2021 - 08.2021
- Data entry
- Appointment scheduling
- Training received for in and out going calls
- Attended meetings and trainings
Vineyard Assistant
Grasshopper Rock Vineyard
04.2011 - 11.2011
- Assisted with Management of Vineyard
- Preparation of vines, vine maintenance, vineyard maintenance through to contract work
- Selecting and tying down new vines
General Laborer
Alliance Group
01.2008 - 12.2008
- Knowledge and awareness of Health and Safety
- Working with products as allocated
Wool Handler/Technician
Earl Beauchanan / Peter Lyons
01.2000 - 12.2006
- Prelamb and Main Shear
- Worked independently as well as in a team, utilising observation and the ability to multitask to maintain a 5 stand floorboard while grading wool to specification
Education
Level 3 NZC HW Support Work -
Enliven Waikato
01.2020
Level 3 Computing -
Te Karoro Learning
Greymouth01.2014
Skills
- Client Engagement
- Building Rapport
- Following Procedures
- Safety Planning
- Utilising Policies
- Support Planning
- Person-Centered Approach
- Cultural Awareness
- Behavioural Awareness
- Listening Skills
- Communication Skills
- Observational Skills
- Multitasking
- Reporting
- Training Completion
- Meeting Participation
- Active Listening
- Problem-solving abilities
- Data Entry
- Complaint Handling
References
- Kirsty Alsop, Administrator Officer, Kirami Residential Aged Care Home, kalsop@anglicaresq.org.au, (07) 4191 2888
- Elvira Brown, Manager, All About Living, ebrown@allaboutliving.com.au, 073269 1915
- Daria Perilla, Registered Nurse, All About Living, dperilla@allaboutliving.com.au, 0412886902
- Donna Sialepis, Senior Support Worker, All About Living, Donna_nails@hotmail.com, 0428888144
- Danielle Johannes, Supervising Coordinator, Focus Care, danielle@focuscare.com.au, 04433982421
- Trisha O’neil, Supervising Coordinator, Enliven Waikato, +6427214840
- Micheal Moffitt, Manager, Grasshopper Rock Vineyard, +6421665062
Training
- Enliven Waikato, Level 3 NZC HW Support Work, 2020
- Te Karoro Learning, Level 3 Computing, 2013-2014
Interimgoals
To further all training.
Timeline
Personal Care Worker
Kirami Residential Aged Care
01.2024 - Current
Support Worker
All About Living
08.2022 - 01.2023
Administration
FAA Group
06.2021 - 08.2021
Support Worker
Focus Care
01.2021 - 08.2022
Support Worker
Enliven Waikato
11.2019 - 12.2021
Vineyard Assistant
Grasshopper Rock Vineyard
04.2011 - 11.2011
General Laborer
Alliance Group
01.2008 - 12.2008
Wool Handler/Technician
Earl Beauchanan / Peter Lyons
01.2000 - 12.2006
Level 3 NZC HW Support Work -
Enliven Waikato
Level 3 Computing -
Te Karoro Learning
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