Roman Bastone
Teacher's Aide
Coburg
Summary
With a proven track record at NDIS, I've honed my skills in personal care and problem-solving, significantly improving client independence. My experience as an Aquatics Manager and Desk Supervisor has further developed my empathetic approach and communication abilities, fostering strong community relationships and enhancing customer satisfaction.
Personable and compassionate individual with strong commitment to providing high-quality care and support. Knowledge of best practices in disability support and proficient in assisting with daily living activities and maintaining safe environment. Dedicated to enhancing well-being and independence of those in need through supportive and empathetic care.
Overview
9
9
years of professional experience
Work History
Disability Support Work
NDIS
02.2024 - Current
- Maintained safety with tidy, clean, and hazard-free home environments.
- Kept accurate records for client files and handled related paperwork.
- Improved client independence by developing personalized support plans tailored to individual needs and goals.
- Kept detailed daily logs with care actions, patient behaviors, and incidents.
- Adhered to company requirements for patient interactions and care standards.
- Developed strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding.
Aquatics Manager
Elite Swimming
01.2020 - Current
- Built strong relationships with community partners, resulting in increased sponsorship opportunities and support for aquatics programs.
- Increased customer satisfaction with swift conflict resolution and attentive service to address concerns or complaints.
- Fostered an inclusive culture within staff teams that valued diversity and promoted equal opportunities for professional growth.
- Ensured compliance with all local regulations, health codes, and industry best practices for aquatic facilities management.
Desk Supervisor & Swimming Instructor
Hawthorn Swimming Clinic
01.2016 - 02.2020
- Conducted regular performance reviews with staff members, identifying areas for improvement and creating actionable development plans.
- Facilitated smooth check-in and check-out through proper account handling.
- Assisted the sales department in closing deals for group bookings or extended stays through proactive engagement with potential clients during their visits or inquiries about accommodations or meeting spaces.
- Led regular staff meetings to discuss best practices, address challenges faced by team members, and share important updates on hotel initiatives or events.
Education
High School Diploma -
Xavier College
Kew, VIC 01.2005 - 01.2010
Certificate III School Based Education Support - Education
Victoria University
Melbourne, VIC 04.2001 -
Skills
Family communication
Personal care
Empathy and patience
Compassionate care
Problem-solving
Social skills development
Verbal and written communication
Educational support
QUALIFICATIONS
- First Aid / CPR
- Working With Children’s Check
- Swim Teacher of Water Safety License
- Automated operating Equipment (AOE) Swimming VIC
- Bronze Medallion, Surf Life Saving Victoria, Certificate 11 in Public Safety
- Introductory level officiating (Australian sports commission)
Timeline
Disability Support Work
NDIS
02.2024 - Current
Aquatics Manager
Elite Swimming
01.2020 - Current
Desk Supervisor & Swimming Instructor
Hawthorn Swimming Clinic
01.2016 - 02.2020
High School Diploma -
Xavier College
01.2005 - 01.2010
Certificate III School Based Education Support - Education
Victoria University
04.2001 -
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