Roman Rana
Greenway
Summary
Passionate Retail Manager with over 3 years of experience in managing retail operations and leading teams. Possessing a strong background in Information Technology with a Master degree in Networking. Seeking to leverage my expertise in customer service, problem-solving, and technical skills to contribute as an ICT Support Officer at The Australian Sports Commission (ASC).
Overview
4
4
years of professional experience
Work History
Team Manager
Woolworths SuperMarket
10.2020 - Current
- Monitored team performance and identified areas of improvement, resulting in an increase in team efficiency
- Ensured compliance with all health and safety regulations and company policies, maintaining a safe and secure environment for customers and staff.
- Managed daily operations of the team including scheduling shifts, assigning tasks, tracking attendance and approving time off requests.
- Provided guidance, coaching and mentoring to individual team members as needed to help them reach their full potential.
- Created shift schedules and coordinated with team members to maintain sufficient staffing levels during employee absences.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Implemented a performance appraisal system that provided employees with timely and personalized feedback
- Driving store profitability through stock management and minimizing stock loss
- Handle customer complaints and resolve any issues in a timely manner
- Monitor and analyze sales performance, generating reports and implementing strategies for improvement.
Education
Professional Year -
Australian Technical Management College
07.2020
Master - MASTER IN INFORMATION TECHNOLOGY
Melbourne Institute Of Technology
06.2019
Skills
- Technical Proficiency: Strong understanding of computer systems, networks, and software applications
- Problem-Solving Skills: Ability to diagnose and resolve technical issues efficiently
- Communication Skills: Excellent verbal and written communication skills to interact with users and team members
- Customer Service: Providing friendly and effective support to users
- Time Management: Ability to prioritize tasks and manage time effectively
- Attention to Detail: Ensuring accuracy in troubleshooting and documentation
- Adaptability: Ability to learn new technologies and adapt to changing environments
- Team Collaboration: Working well within a team to achieve common goals
- Documentation Skills: Maintaining accurate records of support requests and resolutions
- Security Awareness: Understanding of cybersecurity principles and practices
Timeline
Team Manager
Woolworths SuperMarket
10.2020 - Current
Master - MASTER IN INFORMATION TECHNOLOGY
Melbourne Institute Of Technology
Professional Year -
Australian Technical Management College
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