Romana Lovell
Edmonton,Australia
Summary
Dynamic and compassionate professional with a diverse background spanning administrative support at the Royal Australian Navy to patient care in BUPA Aged Care. Excelled in workflow optimization and building trust through emotional support, achieving streamlined operations and enhanced client relationships. Skilled in data entry and administrative support, with a proven track record of improving efficiency and confidentiality in handling sensitive information.
Overview
13
13
years of professional experience
Work History
Administrative Assistant
Royal Australian Navy
Cribb Point, Vic
09.2023 - Current
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
- Updated contact lists regularly when changes occur in employee status or contact information.
- Handled confidential documents in an organized fashion according to established protocol.
- Scheduled appointments between clients and customers and internal staff members.
- Managed database systems containing customer contact information.
- Directed customer inquiries to appropriate department personnel.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
Assistant in Nursing (AIN)
BUPA Aged Care
, Qld
01.2022 - 11.2022
- Assisted patients with activities of daily living such as bathing, grooming, and dressing.
- Used mobility devices to transport patients.
- Communicated with patients to determine feelings, need for assistance or social and emotional support.
- Reported changes in patient condition to registered nurse or physician.
- Answered call lights promptly and responded to patient needs accordingly.
- Turned and repositioned bedridden patients on a regular schedule to prevent bedsores.
- Observed patients for any changes in their physical or mental condition.
- Served meals to patients in their rooms and assisted with feeding when needed.
- Provided emotional support to family members regarding end-of-life decisions.
Private Personal Care Worker
01.2021 - 01.2022
- Provided high-level client in-home support services, built meaningful relationships to develop trust, encouraged social interaction and provided emotional support
- Distributed medications and managed client care plans while monitoring residents' behaviours
- Performed housekeeping and domestic assistance duties, including cooking, household cleaning, and laundry assistance
- Assisted clients with running errands, scheduled and transported to doctor and hospital appointments, ensuring sufficient client support while adhering to company policy
Pharmacy Assistant
Alive Pharmacy Westcourt
09.2019 - 12.2019
- Provided customer service, including health care advice, product information and processed scripts while managing a high volume of customer product enquiries
- Processed customer orders utilising POS while assisting in the professional sales area
- Maintained adequate stock levels by assisting with merchandise displays, consistent stocktaking, and replenishment
Career Break for Parental Commitments
01.2015 - 12.2018
- Home-schooled our children while coordinating school sports activities, scheduled appointments, and supervised child and family activities promoting intellectual, physical, and social development
- Cared for our young children and supported the household, including meal planning and preparation, while maintaining living, safety, and hygiene standards
- Managed our household budget on one income, researched the best value for money, maintained taxation financial records, and ensured budget adherence for cash flow
Night Fill Team Member
Woolworths
01.2013 - 12.2014
- Managed stock levels by conducting stocktakes with consistent stock rotation and replenishing products to maximise sales and minimise product wastage
- Performed POS checkout operations as required to reduce customer wait times
- Recommended products and resolved customer enquiries
Checkout Operator | Bakery and Delicatessen Assistant
Woolworths
01.2012 - 12.2013
- Performed supervisory duties as required, including team member break allocations, managing opening of store duties, and monitoring and filling upcoming shifts
- Provided exceptional customer service while assisting the customer with counter enquiries, prepared, and served delicatessen food while ensuring a consistently clean, safe, and well-maintained department adhering to WHS compliance and regulations
- Operated Point of Sale (POS) and managed cash handling and EFTPOS transactions while processing customer purchases and issuing refunds efficiently
- Operated ovens for biscuits, packaging bread and bakery products, and ensured cleanliness of the department throughout the shift and upon closing at the end of the shift
- Created and issued invoices for trawlers and rural businesses
Education
Certificate II - Community Pharmacy
Pharmacy Guild of Australia
01.2019
Certificate III - Assistant in Nursing
TAFE QLD
QLD01-2015
Skills
- Calendar Management
- Mail handling
- Scheduling
- Information Security
- Records retrieval
- Letter preparation
- Administrative Support
- Data Entry
- Data entry documentation
- Workflow Optimization
Professional Attributes
- Supervisory experience, including rostering and managing staff breaks, shifts and duties.
- Professional presentation with a positive, self-motivated, and open-minded attitude.
- Strong commitment to continuous personal and professional development, to gain new knowledge, with the ability to learn new systems and programs quickly.
- High-level organisational skills with flexible responsiveness to changing priorities and deadlines.
- Adaptability to work autonomously or collaboratively as a team to achieve business outcomes.
References
References available upon request.
Timeline
Administrative Assistant
Royal Australian Navy
09.2023 - Current
Assistant in Nursing (AIN)
BUPA Aged Care
01.2022 - 11.2022
Private Personal Care Worker
01.2021 - 01.2022
Pharmacy Assistant
Alive Pharmacy Westcourt
09.2019 - 12.2019
Career Break for Parental Commitments
01.2015 - 12.2018
Night Fill Team Member
Woolworths
01.2013 - 12.2014
Checkout Operator | Bakery and Delicatessen Assistant
Woolworths
01.2012 - 12.2013
Certificate II - Community Pharmacy
Pharmacy Guild of Australia
Certificate III - Assistant in Nursing
TAFE QLD
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