Romana Pederson

Work History

South Burnett Care

Kingaroy, QLD

02.2021 - Current

Rostering Aged and Disability Care support workers is a high paced environment.
Prioritized and organized tasks to efficiently accomplish service goals.
Maintained updated knowledge through continuing education and advanced training.
Displayed strong telephone etiquette, effectively handling difficult calls.
Demonstrated leadership by making improvements to work processes and helping to train others.
Worked successfully with diverse group of coworkers to accomplish goals and address issues.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Managed complex emotional customer situations promptly and professionally.

Credit Corp Group

Brisbane, QLD

11.2016 - 07.2020

Remained calm, stayed professional and provided exceptional service on calls, even when interacting with difficult individuals.
Arranged for debt repayment or established repayment schedules based on customers' financial situations.
Processed payments over phone and set up recurring drafts.
Met demands of busy collections group by performing high volume of daily calls.
Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Answered customer questions regarding account discrepancies or problems.
Investigated billing discrepancies and implemented effective solutions to resolve concerns and prevent future problems.
Negotiated credit extensions and waivers when necessary.

Programmed Skilled Workforce

Brisbane, QLD

01.2016 - 11.2016

Interviewing candidates internally for labour hire positions.
Built rosters & confirmed these with clients and employees.
Interviews over the phone including reference checks.
Conducting physical assessments
Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships.
Consulted with clients regarding needs and addressed concerns.

Nine West

Brisbane, QLD

10.2013 - 01.2016

Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
Engaged positively with each customer, providing professional and polite support for sales and service needs.
Stocked, replenished and organized inventory to keep store merchandise fresh.
Managed cash register operations using POS system and processed sales and returns.
Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
Used product knowledge to suggest items to match client needs.
Cross-sold products to boost overall sales purchases.

Hair Architect 2

Brisbane, QLD

02.2008 - 01.2013

Delegated daily tasks to team members to optimize group productivity.
Coached team members and delivered constructive feedback to promote better productivity and build confidence.
Organized schedules, workflows and shift coverage to meet expected business demands.
Met with new clients and provided successful hair consultations detailing expectations for color, style and cut.
Backed up reception desk by answering phones, scheduling appointments and processing payments.
Kept notes listing preferences and services provided to clients for quick reference.
Fostered clean and sanitary work environment to protect customers and staff from infection.
Stayed up-to-date on current and emerging trends to increase professional value and meet diverse client needs.
Recommended treatment and styling products to customers to meet current needs or resolve specific concerns.
Evaluated client hair type, condition and desired outcome to determine ideal services.
Increased sales by providing exceptional service and maintaining positive and energetic attitude.
Applied makeup to achieve desired day-to-day and special event looks.