Roman Antonio Bastone
Coburg,VIC
Summary
Great at planning and running entertaining programs as accomplished . Offers record of success in increasing participation with empowered staff and fresh offerings for new interests. Excels and handling back-end paperwork, finances and supply management. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
15
15
years of professional experience
Work History
Swim School Manager
Elite Swimming
01.2020 - Current
- Enhanced swim school reputation by consistently delivering high-quality swimming instruction and maintaining excellent customer satisfaction.
- Managed a team of swim instructors, providing ongoing training and support to ensure top-quality instruction across all classes.
- Monitored budget and expenditures, keeping facility within budget.
- Created and maintained detailed reports of daily, weekly and monthly operations.
- Supervised aquatic staff and administered performance evaluations to communicate expectations .
- Trained and supervised staff to consistently meet performance goals and customer service standards.
Customer Service/ Office Work
Thrifty Car and Truck Rental
10.2017 - 01.2019
- Delivered prompt service to prioritize customer needs.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Established rapport with customers by demonstrating empathy and understanding their unique situations.
- Responded proactively and positively to rapid change.
Commis Waiter
Kri Kri Restaurant
03.2009 - 01.2019
- Answered customers' questions, recommended items, and recorded order information.
- Greeted new customers, discussed specials, and took drink orders.
- Ensured compliance with all food safety regulations by properly handling dishes, utensils, glassware, and linens throughout shifts.
- Checked customers' IDs to verify age in compliance with minimum age requirements for consumption of alcoholic beverages.
Aquatic Services Officer – Swim Instructor
City of Stonnington – Leisure and Libraries – Harold Holt Swim Centre
11.2011 - 01.2014
- Delivered high-quality training programs, enhancing employee skill sets and contributing to professional development efforts.
- Improved overall department efficiency by streamlining processes and implementing new policies.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Managed budgets effectively, prioritizing resource allocation for maximum impact on departmental goals.
Education
Year 12 VCE -
Xavier College
Kew01.2010
Skills
- Swimming instruction
- Swimming competition
- Conflict Resolution
- Adaptive Teaching
- Coaching and Mentoring
- Staff recruitment
- Team building
- Pool Maintenance
- Staff Training
- Attention to Detail
- Data Entry
- Organizational Skills
- Task Prioritization
Telephone
61 039850 2635, 0413 544 081
Personal Information
Date of Birth: 01/13/93
References
- Employment Reference, Bianca North, 0400 504 488, biancajadenorth.95@gmail.com
- Mentoring/Personal, Christopher Mattiuzzo, 0406370280
Timeline
Swim School Manager
Elite Swimming
01.2020 - Current
Customer Service/ Office Work
Thrifty Car and Truck Rental
10.2017 - 01.2019
Aquatic Services Officer – Swim Instructor
City of Stonnington – Leisure and Libraries – Harold Holt Swim Centre
11.2011 - 01.2014
Commis Waiter
Kri Kri Restaurant
03.2009 - 01.2019
Year 12 VCE -
Xavier College
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