Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Conscientious, hardworking and excels at multitasking in fast-paced environments. Focused on supporting team success and achieving positive results.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Child Safe Officer
NSW Office of the Children's Guardian
Sydney, NSW
04.2024 - Current
Complete regulatory monitoring assessments on organisations captured within the child safe scheme to verify compliance requirements.
Review existing procedures relating to the protection of children's rights, making recommendations for change if necessary.
Inspect premises to monitor compliance.
Promote child safe practices by providing capability guidance to organisations to adhere to the child safe standards.
Monitored progress towards achieving goals outlined in organisational child safety plans for vulnerable children at risk of harm or exploitation.
Assess and evaluate risk associated with child safety.
Escalate assessments to initiate enforcement action.
Work collaboratively with external stakeholders to achieve positive outcomes for children.
Write detailed assessment reports with recommendations and best practice guidelines.
Monitor organisations
implementation of recommendations.
Work collaborative with cross-office staff to share information and resolve complex assessment issues.
Community Engagement Officer
NSW Ombudsman
Sydney, NSW
12.2021 - 04.2024
Developed strategies and action plans to align with organisational strategic priorities.
Established and coordinated internal working groups to support the implementation of community engagement initiatives.
Analyzed data collected through surveys, interviews, focus groups in order to assess the impact and effectiveness of projects.
Attended conferences, meetings, seminars, and other networking events in order to stay abreast of current issues.
Conducted research to identify and monitor issues and trends affecting vulnerable members of the public.
Developed and facilitated workshops and other engagement activities to inform individuals about their rights and how to make complaints.
Maintained detailed records of all interactions with members of the community.
Worked closely with other departments within the organization to ensure successful program delivery.
Collaborated with external partners including government agencies, nonprofit organizations, and faith-based institutions.
Responded promptly and professionally to complaints and inquiries from the public.
Assisted in the creation of promotional materials to encourage people to participate in activities.
Planned and coordinated logistics for various outreach efforts.
Identified areas for improvement by evaluating existing processes and procedures.
Created content for social media platforms to increase awareness of upcoming events.
Organized meetings with key stakeholders to discuss potential opportunities for collaboration.
Compiled reports summarizing progress made towards achieving organizational goals related to community engagement.
Prepared Executive briefing papers and other high-level correspondence.
Project Officer, Culturally Diverse Communities
NSW Ombudsman
Sydney, NSW
10.2019 - 12.2021
Provided operational support to the Aboriginal Deputy Ombudsman on projects.
Identified risks associated with projects and developed risk mitigation strategies.
Developed and implemented project management plans to ensure successful delivery of projects.
Supported senior management in decision making activities related to ongoing projects.
Updated project plans based on changing objectives, specifications, and staff availability.
Collaborated with community members to educate public on how to make a complaint.
Produced thorough, accurate and timely reports of project activities.
Youth Liaison Officer
NSW Ombudsman
Sydney, NSW
09.2014 - 10.2019
Visited statewide Juvenile Justice Centres to investigate complaints; inspect premises; meet with Centre Managers; review centre records for compliance; prepare inspection reports with recommendations and monitor implementation.
Provided operational support on projects and contributed to collecting data for Special Reports to Parliament.
Conducted qualitative and quantitative research and surveys with young people in the criminal justice system to inform a legislative review of new police powers.
Developed and delivered a 3-hour training workshop to educate staff at 44 youth homelessness services of their legislative responsibilities under the Reportable Conduct Scheme.
Met regularly with community members and service providers to provide advice and respond to complex complaints.
Represented the NSW Ombudsman at conferences, interagency meetings, seminars and community events.
Compiled data from various sources into excel spreadsheets and reported on findings to the Executive.
Established relationships with key stakeholders within the community including law enforcement personnel, youth services, homelessness services, government departments and education providers,
Developed and facilitated workshops and various engagement activities for young people living in out-of-home care, with disability, LGBTQIA+ and young parents.
Caseworker
Rosemount Good Shepherd Youth and Family Services
Sydney, NSW
02.2010 - 11.2014
Facilitated group sessions focusing on topics such as life skills development and conflict resolution.
Provided casework services young people with complex needs, including conducting initial assessments and developing individualized case plans.
Provided advice and support to children, parents and carers on issues related to harm and abuse, domestic violence prevention, intervention and parenting skills.
Participated in weekly team meetings to discuss case management strategies and review progress towards established goals.
Conducted home visits to assess client needs, evaluate progress toward goals, and document service delivery.
Developed relationships with local agencies to ensure access to necessary services for clients.
Maintained updated progress notes and case record and documented children's progress data bases.
Coordinated case management functions through placement monitoring, crisis intervention and discharge planning.
Recorded comprehensive case notes and follow up documentation for admitted and transferred clients.
Met with clients to conduct needs assessments, recommending appropriate support and service offerings.
Collaborated with clients to set realistic goals and timelines for achieving them.
Delivered educational workshops for secondary school students.
Designed and implemented interactive educational tools to assist young people self-regulate.
Provided advice to secondary school teachers to assist them address issues such as bullying self-harm and suicidal ideation.
Maintained accurate and confidential client records in accordance with legal requirements.
Community Engagement Officer
Office of the Children's Guardian
Sydney, NSW
06.2014 - 09.2014
Supported the implementation of a targeted engagement programme to support the implementation of the new Working with Children Check.
Conducted stakeholder mapping activities and developed registers in excel to collate findings.
Provided high-level advice and outcomes reports to the Executive.
Developed and delivered workshops and webinars to inform stakeholders of legislative changes under the Working with Children Check.
Worked closely with other departments within the organization to ensure successful program delivery.
Collaborated with external partners including government agencies, nonprofit organizations, and faith-based institutions in order to promote the new Working with Children Check.
Planned and coordinated logistics for various outreach efforts, such as informational sessions in regional locations.
Education
Bachelor of Criminology and Criminal Justice (Distinction) - in Social Science and Policy
University of New South Wales
Sydney, NSW
02-2012
Skills
Risk assessment
Strategic planning
Reporting and documentation
Report preparation
Evidence analysis
Crisis intervention
Stakeholder engagement
Systems Improvement
Team collaboration
Work coordination
Report writing
Critical Analysis
Certification
Current Drivers License
Valid Working with Children Check
Timeline
Child Safe Officer
NSW Office of the Children's Guardian
04.2024 - Current
Community Engagement Officer
NSW Ombudsman
12.2021 - 04.2024
Project Officer, Culturally Diverse Communities
NSW Ombudsman
10.2019 - 12.2021
Youth Liaison Officer
NSW Ombudsman
09.2014 - 10.2019
Community Engagement Officer
Office of the Children's Guardian
06.2014 - 09.2014
Caseworker
Rosemount Good Shepherd Youth and Family Services
02.2010 - 11.2014
Bachelor of Criminology and Criminal Justice (Distinction) - in Social Science and Policy
University of New South Wales
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