Summary
Overview
Work History
Education
Skills
Timeline
Generic

ROMENA LA SALA

Kogarah,NSW

Summary

Dedicated Team Supervisor with over 8+ years of experience in customer service and maintaining seamless business operations. Smoothly trains staff and monitors procedures to maximize efficiency and balance objectives with operational requirements. I would like to work for a company that will enhance the skills I already have as well as provide the opportunity for personal and professional growth.

Overview

9
9
years of professional experience

Work History

Operations Supervisor

Flick Anticimex
04.2023 - Current
  • Managing staff
  • Managing sick leave/annual leave
  • Customer Complaints
  • Stock Ordering
  • Induction processes
  • Integrating acquisitions
  • Monthly Reports
  • Approving/handling credit notes
  • SWMS
  • Planning and executing budgets
  • Overseeing daily activities
  • Training
  • Providing extra support for staff
  • Evaluated team member performance ,productivity, provided feedback and implemented corrective actions.
  • Motivated and trained employees to maximize team productivity.
  • Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
  • Complete bi-weekly payroll for 35 employees

Team Leader/Supervisor

Flick Anticimex
07.2020 - 04.2023
  • Recruiting
  • Training, coaching and appraising staff
  • Monthly one-on-one meetings with staff
  • Managing large amounts of inbound and outbound calls
  • Managing budgets
  • Maximizing profitability
  • Ensuring compliance with health and safety legislation
  • Creating calling lists for staff to call
  • Meeting and exceeding KPI targets
  • Upselling products based on customers' needs
  • Managing residential, real estate and strata properties
  • Data entry
  • Resolving customer complaints
  • Scheduling and allocating jobs for pest control technicians.
  • Built strong relationships with customers through positive attitude and attentive response
  • Worked with team to identify areas of improvement and devised solutions based on findings

Assistant Manager

MLC Pest Control
07.2017 - 07.2020
  • Delegated daily tasks to team members to optimize group productivity
  • Directed and led employees, supervising activities to drive productivity and efficiency
  • Enforce company policies and procedures to strengthen operational standards across business
  • Organized schedules, workflows, and shift coverage to meet expected business demands
  • Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies
  • Conducted job interviews, led employee performance evaluations, and rewarded top performers
  • Supported sales team to optimize business development
  • Enforced company policies and procedures to strengthen operational standards across departments.
  • Supervised day-to-day operations to meet performance, quality and service expectations.

Assistant Property Manager/Sales Associate

CB Real Estate
06.2014 - 07.2017
  • Liaised between buyers and sellers to provide positive experiences for both parties.
  • Organizing the exchange of contracts, settlements & final inspections
  • Maintaining, monitoring and updating office compliance
  • Processing rental applications, liaising with landlords with new applications.
  • Reception Duties
  • Uploaded new listings on realestate.com & domain
  • Liaising with Solicitors and Conveyancers for property-related legal documents
  • Conducting open home inspections
  • Preparing and maintaining property files for settlement
  • Organized marketing material for all sale / lease properties
  • Uploading new sales/rental properties on AgentBox

Education

Diploma of Business Administration -

Australian Careers Business College
Liverpool NSW 2170
12.2014

Certificate of Registration – Real Estate -

REI
06.2016

Skills

  • Leadership
  • Conflict Resolution
  • Problem Solving
  • Organization
  • Time Management
  • Coaching and Mentoring
  • Property Management Software (Agent box)
  • Lease Agreements and Documentation
  • Tenant Screening
  • Maintenance and Repairs
  • Vendor Management
  • Marketing and Advertising for Real Estatecom & Domain
  • Compliance Management

Timeline

Operations Supervisor

Flick Anticimex
04.2023 - Current

Team Leader/Supervisor

Flick Anticimex
07.2020 - 04.2023

Assistant Manager

MLC Pest Control
07.2017 - 07.2020

Assistant Property Manager/Sales Associate

CB Real Estate
06.2014 - 07.2017

Diploma of Business Administration -

Australian Careers Business College

Certificate of Registration – Real Estate -

REI

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ROMENA LA SALA