Summary
Overview
Work History
Education
Skills
Timeline
Generic

ROMEO CRUZ

Roma

Summary

Dedicated Operations Manager and talented leader with 21 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Proactive and hardworking individual focused on continuous operational improvement.

Overview

25
25
years of professional experience

Work History

Operational Services Manager

Queensland Health
10.2017 - Current
  • Manage and provide leadership to Operational Services Staff to ensure service deliverables are met.
  • Ensure all workplace health and safety mandatory training and role requisites are completed.
  • Oversee and ensure compliance within areas of responsibility (ie) Food Safety, Aged Care Standards, Waste Management, Infection Control, Laundry Standards, Occupational Health & Safety, Manual Handling, Porterage and Patient Safety Standards.
  • Rostering - analyse and evaluate staffing resources to ensure they are efficiently used through a coordinated rostering and allocation processes.
  • Manage the performance appraisal and development of staff.
  • Responsible for ensuring effective recruitment, supervision, and training of staff to enable them to competently carry out their role.
  • Contribute to the facilities accreditation standards.
  • Attend meetings related to Operational Services as required and provide feedback to relevant parties.
  • Financial/Operational Management - responsible for running the department within budgetary constraints or other controls.
  • Usage of S4HANA system - requisitions, ordering, purchases, reservations and reporting maintenance issues.
  • Usage of RMS (Resource Management System) - room, equipment, fleet and accommodation booking.
  • Improved operational efficiency by streamlining processes and implementing cost-saving measures.
  • Reduced turnaround time for project completion through effective resource allocation and team management.
  • Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
  • Developed strong relationships with vendors, resulting in better pricing and improved service quality.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
  • Collaborated with cross-functional teams to develop innovative solutions for complex business challenges.
  • Streamlined operational processes by implementing efficiency improvements and reducing waste.
  • Improved team productivity through effective communication, training, and performance evaluations.
  • Managed budgets for multiple projects, ensuring timely delivery and cost control.
  • Increased customer satisfaction with consistent quality control measures and proactive issue resolution.
  • Implemented innovative solutions to address operational challenges, leading to increased efficiency and reduced costs.
  • Led cross-functional teams in the successful implementation of new systems and procedures.
  • MARS audits (cleaning, laundry and waste).
  • Monthly reports to finance department and other parties.

Restaurant General Manager

Collins Foods
07.2008 - 10.2019
  • Boosted restaurant revenue by implementing innovative marketing strategies and promotions.
  • Enhanced customer satisfaction through consistent delivery of high-quality food and service.
  • Developed and maintained a strong team of motivated staff by providing ongoing training and development opportunities.
  • Reduced employee turnover by fostering a positive work environment and offering competitive compensation packages.
  • Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
  • Implemented efficient scheduling practices to ensure optimal staffing levels during peak business hours.
  • Oversaw facility maintenance, ensuring a clean, safe, and inviting atmosphere for patrons.
  • Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.
  • Streamlined operational processes to improve overall efficiency without compromising service or product quality.
  • Evaluated performance metrics regularly, identifying areas for improvement and adjusting strategies accordingly for continued growth in sales figures.
  • Ensured compliance with all health department regulations as well as company policies and procedures.
  • Maintained open lines of communication between front-and back-of-house teams to facilitate smooth day-to-day operations.
  • Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
  • Set clear expectations and created positive working environment for employees.
  • Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
  • Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Maintained safe working and guest environment to reduce risk of injury and accidents.
  • Analyzed variances and implemented corrective actions to increase average meal checks and customer visits.
  • Weekly & Monthly reports to Head Office and Quarterly meetings and business reviews.

Restaurant General Manager and Training Manager

KFC Philippines
07.1999 - 05.2008
  • Boosted restaurant revenue by implementing innovative marketing strategies and promotions.
  • Enhanced customer satisfaction through consistent delivery of high-quality food and service.
  • Developed and maintained a strong team of motivated staff by providing ongoing training and development opportunities.
  • Reduced employee turnover by fostering a positive work environment and offering competitive compensation packages.
  • Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
  • Implemented efficient scheduling practices to ensure optimal staffing levels during peak business hours.
  • Oversaw facility maintenance, ensuring a clean, safe, and inviting atmosphere for patrons.
  • Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.
  • Streamlined operational processes to improve overall efficiency without compromising service or product quality.
  • Established relationships with local businesses and organizations to generate catering opportunities for additional revenue streams.
  • Evaluated performance metrics regularly, identifying areas for improvement and adjusting strategies accordingly for continued growth in sales figures.
  • Ensured compliance with all health department regulations as well as company policies and procedures.
  • Maintained open lines of communication between front-and back-of-house teams to facilitate smooth day-to-day operations.
  • Coordinated special events bookings, working closely with clients to ensure their expectations were met or exceeded from start to finish.
  • Conducted regular financial analyses of sales data in order to identify trends that informed future marketing efforts.
  • Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Set clear expectations and created positive working environment for employees.
  • Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
  • Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Correctly calculated inventory and ordered appropriate supplies.
  • In-Charge of training and development of management trainees and assistant managers within the area.

Education

Bachelor of Science - Business Admin - Entrepreneurship & Management

Tarlac State University
Philippines
04.1999

Skills

  • Business Development
  • Customer Retention
  • Performance Reporting
  • Production
  • Service Delivery
  • Staff Development
  • Schedule Management
  • Budget Control
  • Workplace Safety
  • Policy and Procedure Enforcement
  • Employee Training and Development
  • Inventory Management

Timeline

Operational Services Manager

Queensland Health
10.2017 - Current

Restaurant General Manager

Collins Foods
07.2008 - 10.2019

Restaurant General Manager and Training Manager

KFC Philippines
07.1999 - 05.2008

Bachelor of Science - Business Admin - Entrepreneurship & Management

Tarlac State University

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ROMEO CRUZ