ROMEO ROY
Summary
Highly skilled Software Engineer with over four years of experience in software development and support, specializing in C#, ASP.NET MVC, Java, PowerShell, and cloud platforms such as MS Azure. I am currently employed at NCR Voyix Australia, where I manage incident queues, solve complex problems, and develop application modules and automation scripts. I hold a Master's in Cyber Security from RMIT University, providing me with a solid foundation in cybersecurity. My diverse experience includes significant roles at Infosys and PlasmIT. With strong technical expertise, exceptional communication skills, and a customer-focused approach, I am highly adaptable and effective in teamwork, making me a valuable asset to any technology-driven organization.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Senior Software Support Engineer (L3)
NCR Voyix Australia
Melbourne, VIC
05.2022 - Current
- Developed new application modules and assisted in maintaining existing applications using different programming languages and database technologies like Java, C#, ASP.NET and SQL
- Proficiently monitor the Service Request System (SRS) incident management queue and meticulously analyse incidents to discern optimal service restoration actions
- Performs complex problem-solving and assists with different software applications and hardware systems for multiple customers through systems support, maintenance, and testing for proper upkeep of systems
- Created and maintained a PowerShell-based Utility that regenerates all missing transactions from the Point of Sale system based on the user input
- This utility eliminated human effort and potential mistakes, reducing the time required from over 20 minutes to under 30 seconds, a 97% improvement
- Developed and supported another utility based on C# and PowerShell that extracts desired transactions from the Point of Sale system and generates an XML file containing just those transactions
- This reduced task completion time from 15 minutes to less than 20 seconds, a 95% improvement
- Assume responsibility for comprehensive issue tracking via internal systems like ServiceNow and Jira and promptly deploy fixes as immediate solutions for production issues
- Skillfully set up required environments in Dev/QA for reproducing the issues, testing potential fixes, and expertly crafting scripts for task automation and production issue resolution
- Deliver in-depth individual and group instructions, providing colleagues comprehensive training on new or updated technologies.
Cyber Security Engineer - Intern
PlasmIT Healthcare IT Vector
Melbourne, VIC
06.2021 - 03.2022
- Assist the cybersecurity team in analysing and developing relevant security features for PlasmIT's major products and monitor network and application performance to identify irregular activities
- Investigate solutions for improving detection and reaction during a security breach
- Work with the operational and communications teams to identify practical strategies for updating without excessively worrying stakeholders
- Developed a secure Patient Management Portal using Java Spring Boot and MySQL, and the application has been integrated with Keycloak for robust user authentication and authorization
- Also, I have Utilized Postman for API development, testing, and documentation, ensuring thorough validation and clear communication of RESTful APIs.
Software Systems Engineer
Infosys Ltd.
Bhubaneswar, India
08.2017 - 05.2019
- Contributed as a member of the Advanced Micro Devices supply chain management team
- To maintain the project's efficient and seamless pace, I engaged with various project teams as part of this job, including managers, developers, test engineers, infrastructure support, and outside vendors
- Additionally, I had the chance to work on designing, developing, debugging, and troubleshooting applications and providing support for software products once they were deployed in production
- Developed additional modules for an already-existing C#, ASP.NET MVC based application that ensures a given order's status is accurate by gathering pertinent data from other apps
- This extra module assisted the team in proactively communicating with associated vendors to ensure that the existing orders proceeded as planned
- It also helped reduce incidences of all linked issues by 25%
- Furthermore, I manage the developed applications' hosting, fixes, and patches for both on-premise and cloud server infrastructures.
Software Systems Engineer - Intern
Infosys Ltd.
Mysore, India
01.2017 - 08.2017
- Developed a real-time application that allows users to book online tickets for a movie platform with the help of the language C# and .NET MVC
- MySQL was used to create the entire backend database for the application
- Completed training for Python, C#, and .NET MVC programming languages by building applications based on real-life scenarios.
Education
Master of Cyber Security - Cyber Security
RMIT University
Melbourne, Australia12.2021
Bachelor of Technology (Computer Science and Engineering) - Computer Science And Engineering
Karunya Institute of Technology And Sciences (Deemed To Be University)
Coimbatore, India07.2017
Skills
- Good communicator with outstanding interpersonal skills; holds a versatile and information-driven mindset with strong problem-solving capabilities Demonstrates excellent teamwork and adaptability, effectively collaborating with cross-functional teams and adjusting to dynamic project requirements
- Programming Languages & Technologies: C#, ASP NET MVC, HTML5, Java, Spring Boot, Spring MVC JavaScript, SQL and PowerShell, XML
- Database: MySQL, SQL Server
- Tools: VisualStudio & VisualStudio Code, Microsoft TFS, Microsoft SQL Server, Eclipse, Power BI, Cisco Meraki, Git, KeyCloak, Postman, Confluence, Jira
Certification
Splunk 7.x Fundamentals 1 & 2, Splunk Services, Melbourne, Australia, 06/2021
Timeline
Senior Software Support Engineer (L3)
NCR Voyix Australia
05.2022 - Current
Cyber Security Engineer - Intern
PlasmIT Healthcare IT Vector
06.2021 - 03.2022
Software Systems Engineer
Infosys Ltd.
08.2017 - 05.2019
Software Systems Engineer - Intern
Infosys Ltd.
01.2017 - 08.2017
Master of Cyber Security - Cyber Security
RMIT University
Bachelor of Technology (Computer Science and Engineering) - Computer Science And Engineering
Karunya Institute of Technology And Sciences (Deemed To Be University)