Romeo Daniel Soriano
Rowville,Victoria
Summary
Offering foundation in Project Management principles, specifically HR, Jira and Excel, and a readiness to learn and develop in dynamic environment. Not afraid to take on challenges beyond my capacity. Brings understanding of people relations through proficiency in communication and organizational skills. Ready to use and develop these skills in Graduate role.
Overview
5
5
years of professional experience
Work History
HR Summer Intern
BAE Systems Engineering
550 Bourke St, Melbourne VIC
11.2024 - Current
Key Responsibilities
Project Management & Workforce Strategy
- Helped develop and execute strategic workforce planning to align talent with business needs.
- Forecasted workforce requirements and ensured effective resource allocation.
- Provided data-driven insights to optimize staffing and project performance.
- Facilitated structured knowledge-sharing processes between global teams.
- Documented best practices and process improvements to ensure smooth transitions.
- Supported onboarding and mentoring to enhance team capabilities across regions.
- Monitored project timelines, deliverables, and milestones to ensure successful execution.
- Used Jira and Excel to track progress, identify risks, and implement mitigation strategies.
- Ensured compliance with project deadlines by actively following up on outstanding deliverables.
- Developed and implemented resource supply solutions to address workforce demands.
- Worked with internal teams to maintain an optimized talent pipeline.
- Generated and maintained personnel reports, including availability, skill sets, and performance data.
Customer Service Team Member
Supercheap Auto
Springvale, VIC
06.2023 - 08.2023
- Enhanced customer satisfaction by resolving product and service issues promptly and efficiently.
- Maintained thorough knowledge of products and services to provide accurate information to customers, increasing trust in the brand.
- Mentored new hires by sharing best practices and experiences which resulted in faster onboarding and increased confidence in handling customer interactions.
- Collaborated with cross-functional teams to address complex customer concerns, resulting in elevated satisfaction levels.
Food Service Team Member
IKEA
Springvale, VIC
04.2023 - 06.2023
- Greeted customers at counter to fulfill requests and answer questions.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Collaborated with fellow team members to ensure smooth operations during peak hours, reducing wait times for customers.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
Customer Service Team Member
KFC
Springvale VIC
04.2020 - 04.2022
- Enhanced customer satisfaction by resolving product and service issues promptly and efficiently.
- Maintained thorough knowledge of products and services to provide accurate information to customers, increasing trust in the brand.
- Mentored new hires by sharing best practices and experiences which resulted in faster onboarding and increased confidence in handling customer interactions.
Education
Bachelor of Human Resource Management (Psychology) - Business & Arts
Deakin University
Burwood East, VIC08-2026
Cert IV in Cybersecurity - Cybersecurity
Holmesglen Institute
Glen Waverley, VIC02-2026
Skills
- Knowledge of JIRA
- Microsoft powerpoint, excel, and Word
- Exceptional communication
- Professionalism and empathy
Timeline
HR Summer Intern
BAE Systems Engineering
11.2024 - Current
Customer Service Team Member
Supercheap Auto
06.2023 - 08.2023
Food Service Team Member
IKEA
04.2023 - 06.2023
Customer Service Team Member
KFC
04.2020 - 04.2022
Bachelor of Human Resource Management (Psychology) - Business & Arts
Deakin University
Cert IV in Cybersecurity - Cybersecurity
Holmesglen Institute