Amy Johnson
Brisbane,QLD
Summary
Dedicated professional with diverse management experience and a strong work ethic. Skilled in dynamic environments and thrive under pressure. Ready to leverage expertise and collaborate effectively in a new role.
Overview
9
9
years of professional experience
Work History
Store Manager
Platypus Carousel
Perth, Western Australia
11.2020 - Current
- Consistently ranked as one of the top-performing stores nationwide based on key performance indicators (KPIs) for FY25.
- Lead coaching and development of team members, progressing them into assistant manager and store manager roles.
- Coached team members on upselling techniques and KPI ownership, fostering a high-performance culture and motivating the team to win.
- Merchandising strategies, by analyzing market trends to optimize product placement, sales and inventory levels.
- Successfully lead region in the Area Managers absence, overseeing multi-site operations, KPI and performance management, and regional loss prevention. Demonstrated strong problem-solving skills by adapting to and supporting the varying needs of different stores, ensuring smooth and effective day to day operations.
- Accompanied the Area Manager on store visits, gaining hands-on insight into store operations while developing the ability to enhance store standards and improve team effectiveness.
Daylodge Rentals
Whistler Backcomb
Whistler, Canada
11.2019 - 03.2020
- Ensures customer safety and satisfaction by providing expert product knowledge.
- Created memorable customer experiences on the slopes.
- Enforced strict measures and operational protocols.
Checkout Supervisor
Pak n Save
Wellington, New Zealand
11.2016 - 03.2020
- Supervised checkout staff to ensure efficient customer service delivery.
- Managed cash register operations and ensured accurate cash handling practices.
- Prevented cross-contamination and verified appropriate ID for age-restricted products.
- Earned over 35 customer commendations for exceptional service and upbeat personality.
Education
New Zealand Certificate in Business (First Line Management) -
Open Polytechnic
Christchurch, New Zealand03-2024
NCEA Levels 1,2,3 +University Entrance -
Paraparaumu College
Wellington, New Zealand11-2017
Skills
- Leadership & team management
- Critical thinking
- Customer service and engagement
- Team management
- Effective communication
- Problem-solving
- Adaptable
- Sales techniques
- Visual merchandising
- Loss prevention
References
- Louella Thomas- Area Manager, Platypus Shoes
- Alice Morgan- Area manager, Platypus Shoes
- Margaret Day, Checkout Department Leader
- Kyle Black- Manager of RDL, BSS & Daylodge rentals
Timeline
Store Manager
Platypus Carousel
11.2020 - Current
Daylodge Rentals
Whistler Backcomb
11.2019 - 03.2020
Checkout Supervisor
Pak n Save
11.2016 - 03.2020
New Zealand Certificate in Business (First Line Management) -
Open Polytechnic
NCEA Levels 1,2,3 +University Entrance -
Paraparaumu College