Romina Atefi
Doncaster,VIC
Summary
Highly motivated and detail-oriented technical professional with expertise in Genesys Cloud, EFTPOS systems, and application support. Proficient in troubleshooting, system analysis, and technical problem-solving, with a proven ability to adapt quickly to new technologies and environments. Experienced in providing exceptional customer support, managing cross-functional collaborations, and delivering training to optimize system utilization. Currently pursuing a Bachelor’s in Computer Science with a focus on Software Development, demonstrating a strong commitment to continuous learning and professional growth.
Overview
4
4
years of professional experience
Work History
Technical Analyst
Quest Payment Systems
06.2024 - Current
- Enhanced system performance by identifying and resolving technical issues through thorough analysis and troubleshooting.
- Implemented software updates across Quest EFTPOS systems, maintaining optimal functionality and security.
- Ensure all devices and networks are functioning correctly.
- Identify, analyse and resolve technical issues in EFTPOS terminal payment gateways or backend systems.
- Supported merchants and partners by troubleshooting hardware and software problems.
Staff Supervisor
Hafez Persian Restaurant
09.2020 - Current
- Managed daily operations of a busy restaurant, overseeing a team of 7 staff members to ensure efficient service delivery
- Implemented training programs to enhance staff performance and uphold quality standards in customer service
- Conducted regular inventory checks and managed vendor relationships to ensure adequate supplies and ingredients
- Addressed customer concerns and resolved issues promptly to maintain high levels of satisfaction
Application Consultant Support
QPC
12.2022 - 06.2024
- Provided technical support and troubleshooting assistance to clients using the Genesys Cloud platform
- Collaborated with cross-functional teams to identify and resolve technical issues promptly
- Conducted training sessions for clients to ensure efficient utilization of Genesys Cloud features
- Contributed to the improvement of support processes and documentation
Education
Bachelor of Computer Science - Software Development
Swinburne
Hawthorn01.2025
Genesys Cloud Professional Certification -
12.2023
Diploma of Information Technology - Networking
Unilink
10.2021
Cert IV - Networking
Information Technology
12.2020
Skills
- Genesys Cloud
- PureConnect
- Customer service
- System administration
- Problem-solving
- Attention to detail
- Communication
- Interpersonal skills
Timeline
Technical Analyst
Quest Payment Systems
06.2024 - Current
Application Consultant Support
QPC
12.2022 - 06.2024
Staff Supervisor
Hafez Persian Restaurant
09.2020 - Current
Bachelor of Computer Science - Software Development
Swinburne
Genesys Cloud Professional Certification -
Diploma of Information Technology - Networking
Unilink
Cert IV - Networking
Information Technology
Similar Profiles
Timothy TwitchettTimothy Twitchett
Technical Analyst at Quest Payment SystemsTechnical Analyst at Quest Payment Systems
Laura LopezLaura Lopez
Relationship Manager, Merchant Services at TSYS Who Was Then Acquired by Heartland Payment SystemsRelationship Manager, Merchant Services at TSYS Who Was Then Acquired by Heartland Payment Systems
Lola SaccoLola Sacco
Customer Service Representative at Enterprise Payment SystemsCustomer Service Representative at Enterprise Payment Systems
Lina LiLina Li
Mandarin Chinese Teacher at Victorian School Of LanguagesMandarin Chinese Teacher at Victorian School Of Languages
Azar Aslani MoghaddamAzar Aslani Moghaddam
Dentist at Croydon Central DentalDentist at Croydon Central Dental