ROMINA COOK

* Customer Service - dealing directly with customers and end users. Top tier accounts are Bunnings, Bowens, Mitre 10. Dealing with, Architects, Owner builders and end users. Assisting with order updates, delivery scheduling and expedite requests. Attending to customers via phone, email and live chat options.

* Project Management - Processing and scheduling multi story project orders.

* Internal Sales support - Providing fast and accurate orders for internal sales team. Attention to detail and adhering to time sensitive time lines.

* Assisting with customer complaints, and providing affective problem resolution.

• Internal Sales and customer account/delivery enquiries
• Inbound and out bound calls.

2021 - 2023

• Victoria/ Tasmania customer service support team
• Internal support for the 9 Victorian and Tasmanian territory managers via phone or email with all customer quotes, local and interstate logistics for medical equipment.
• OFFICE DUTIES:
• Customer service inbound calls
• Processing quote requests for local and interstate clients
• Converting quotes to orders for equipment
• Receiving and sorting of all daily inbound shipments
• Organising all transport requirements
• Processing all daily email enquiries
• Assisting the Victorian state manager with tasks
• Organising food requirements for any upcoming meetings
• Booking venues required for any large company meetings
• Processing urgent quotes/orders
• Organising team building activities
• Organising Christmas festivities
• Sending out any team communication
• Booking and scheduling any transport for national warehouses
• General office maintenance and consumables ordering
• Office First Aid officer training completed

2014 -2021

Communication both face to face and over the phone, with customers direct whislt ensuring a high level of attention to detail, ensuring the highest level of customer experience

• Working under pressure and meet strict deadlines

• One–on-one customer consultations in showroom
• Processing all invoices and purchase order in XERO
• Reconciling all customer payments Pay all suppliers and transport companies
• Creating individual price list for all our different clients, including Builders, Designers and End Users
• Arrange all customer transport Coordinate all installation schedules
• Creating and Distributing Designer and Architect selection packs

2012 -2014

• Customer Service - inbound and outbound Processed and scheduled customer orders and delivery appointments Ensured stock availability was accurate Faxed all transport requests daily Completed monthly sales report for entire team Basic administration duties such as photocopying and faxing Organized all archiving of customer orders

2010 - 2012

• Customer Service – inbound and outbound Processed payments and customer orders Part of the team involved in the review and rewrite of the yearly “Black and White” automotive statistical book Completed daily banking reconciliation

2009 - 2010

• Internal Sales – supporting Sales team with orders and stock checks Customer Service – assisting customers with product information and warranty problems Working to meet all required KPIs

2006 - 2007

• Customer Service for existing accounts Processing customer orders Cold Calling Working to meet all required KPIs

2007 - 2009

• Customer Service – inbound and outbound Processing national store orders – W.A
• QLD and VIC – including Rebel Sport and Athletes Foot Participated in annual stock take Provided sale rep

2003 - 2006

• Customer Service - inbound and outbound Assisting with the activation of Foxtel boxes once installations were completed Liaising with clients to clarify any package queries Trouble shooting with on field technicians when the installations and activations failed Trouble shooting with clients to reset and reactivate Foxtel boxes Updating client packages Involved with the training of new intakes to our Field Liaison team Recipient of various KPI measured team awards Assisted with the implementation of Reward and Recognition programs for the Field Liaison Team

• Internal Sales and customer account/delivery enquiries
• Inbound and out bound calls.