Summary
Overview
Work History
Education
Skills
Personal Information
Languages
Hobbies and Interests
References
Timeline
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Romina Kwandt

Romina Kwandt

Sydney,NSW

Summary

With a background in healthcare, marketing, and business support, I am a highly motivated employee with the desire to tackle new challenges. I possess a strong work ethic, adaptability, and exceptional interpersonal skills. Proficient at working effectively without supervision and quickly mastering new skills.

Overview

15
15
years of professional experience

Work History

Research Specialist Business Support

Robert Half Staffing Agency
Sydney, New South Wales
10.2023 - Current
  • Created and maintained a database of candidate information.
  • Identified potential candidates through job postings, online databases, and referrals.
  • Scheduled phone-screenings, and in-person interviews for management review.
  • Reviewed resumes and selected qualified applicants for further evaluation.
  • Collaborated with managers to understand job requirements and develop effective sourcing strategies.
  • Developed and implemented recruitment strategies to attract qualified candidates.
  • Utilized social media platforms to engage passive job seekers.
  • Supported sales team members to drive growth and development.
  • Contacted all job applicants to inform them of their application status.
  • Maintained detailed records of recruiting activities such as interviewing notes, offer letters.
  • Provided feedback to unsuccessful applicants regarding their qualifications and the hiring process.
  • Analyzed data from applicant tracking systems to identify trends in the recruitment process.
  • Participated in staff meetings and workshops designed to improve recruitment processes.
  • Informed job applicants of duties and responsibilities, compensation, and benefits.
  • Supported sales team members to drive growth and development.
  • Increased sales leads through implementing improved lead generation strategy.

Recruitment Consultant Healthcare

RSL LifeCare Charitable Organization
Sydney, New South Wales
02.2023 - 05.2023
  • Conducted initial phone interviews with potential candidates to assess their skills and qualifications in Aged Care/ Nursing.
  • Coordinated interview schedules between hiring managers and applicants.
  • Developed and maintained relationships with hiring managers to understand their needs and preferences.
  • Collaborated with recruitment and HR professional to achieve hiring goals.
  • Assisted in onboarding activities such as background checks, orientation sessions.
  • Managed applicant tracking systems including inputting candidate data into the system.
  • Participated in team meetings providing updates on recruitment activity status.
  • Informed applicants of duties and responsibilities, compensation and benefits.
  • Provided feedback during post-interview debriefs with hiring managers.

Recruitment Consultant / WorkLifePartner Education

Randstad Recruitment Agency
Sydney, New South Wales
08.2022 - 11.2022
  • Conducted initial phone interviews with potential candidates to assess their skills and qualifications.
  • Conducted reference checks for shortlisted candidates.
  • Coordinated interview schedules between hiring managers and applicants.
  • Drafted job postings for clients, posted them on various online platforms, and screened resumes.
  • Collaborated with recruitment and HR professional to achieve hiring goals.
  • Assisted in onboarding activities such as background checks, orientation sessions.
  • Managed applicant tracking systems including inputting candidate data into the CMS software.
  • Developed assessment tools designed to evaluate a candidate's suitability for a role.
  • Participated in team meetings providing updates on recruitment activity status.
  • Attended industry events and conferences to network with potential hires.
  • Scheduled and conducted new employee on-boarding.
  • Conducted on-boarding presentations and informed applicants of duties and responsibilities, compensation and benefits.
  • Reviewed employment applications to match applicants with job requirements.
  • Maintained and updated organizational charts, employee handbooks or performance evaluation forms.

Candidate Service Specialist Education

Randstad Recruitment Agency
Sydney, New South Wales
02.2022 - 08.2022
  • Assisted in resolving customer complaints by utilizing problem-solving skills.
  • Provided excellent customer service to candidates and answered inquiries regarding services and procedures.
  • Maintained a professional attitude while providing excellent customer service.
  • Assisted team members with difficult calls or queries when required.
  • Resolved candidate complaints in a timely manner.
  • Assisted candidates in resolving issues with their accounts or applications/ technical support/ troubleshooting.
  • Provided ongoing support for customers throughout the entire hiring process.
  • Performed data entry tasks to keep records up-to-date and accurately entered into the CRM system.
  • Identified potential problems and escalated them as needed to ensure resolution.
  • Monitored call volume trends to determine staffing needs for peak times.
  • Tracked all candidate interactions using internal software applications.
  • Updated databases with new and modified customer data.
  • Conducted background checks, reference checks and employment verification, considering different state requirements.

Sales Administration Specialist

Lieferando/ Just Eat Takeaway
Berlin, Germany
06.2021 - 02.2022
  • Opened and managed accounts for clients/ restaurant partners collaborating with Lieferando.
  • Scheduled and conducted onboarding meetings with new clients/ restaurant partners to ensure a smooth transition into their role.
  • Promoted high client satisfaction by resolving problems with knowledgeable and friendly service.
  • Developed and implemented client-specific strategies to ensure customer satisfaction. (Promotions, Merchandise, Menu).
  • Tracked progress against established goals for each client account throughout their lifecycle.
  • Maintained accurate records of all client accounts, including financial information and service history.
  • Assisted clients with questions concerning their invoices or deductions.
  • Assisted in developing marketing strategies for new menu items.
  • Managed client accounts like, menu list, pricing, discounts, happy hour, trading hours, and contact information.
  • Performed trouble shooting and provided technical support with internal and external POS systems.

Customer Service Specialist

Lieferando/ Just Eat Takeaway
Berlin, Germany
01.2021 - 06.2021
  • Answered a high-volume of incoming customer inquiries via phone and email regarding product and service information.
  • Provided assistance to customers in navigating website, placing orders, and resolving complaints.
  • Collaborated with colleagues from other departments in order to resolve customer concerns quickly.
  • Processed orders, cancellations, and refunds according to company policies and procedures.
  • Documented customer correspondence in CRM to track requests, problems and solutions.
  • Assisted customers with account maintenance such as resetting passwords, guidance through the APP, and updating contact information.
  • Followed up with customers after transactions to ensure satisfaction levels were met.
  • Provided technical support for troubleshooting software applications used by customers.
  • Performed data entry of customer orders into the company's order management system.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.

Guest Service Agent/Hotel Receptionist

The Jensen Potts Point
Sydney, New South Wales
11.2019 - 05.2020
  • Managed guest check-in and check-out procedures, reservations and payments.
  • Greeted guests with a friendly and welcoming attitude.
  • Answered inquiries about hotel services, facilities and local attractions.
  • Investigated guest complaints and utilized critical thinking to foster expedient resolution.
  • Maintained an up-to-date knowledge of all hotel services, amenities, promotions, packages and special events.
  • Worked with room service, housekeeping, maintenance and security to meet all guest needs.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Balanced hotel accounts at end of each shift.
  • Answered guest inquiries regarding hotel offerings and services.
  • Maintained important files, running reports and delivering updates on occupancy and revenue.
  • Ensured that guest rooms were clean, tidy and supplied with necessary items prior to arrival of new guests.
  • Handled guest requests for additional towels and linens by contacting housekeeping department.
  • Arranged special accommodations for guests to enhance visitor experiences.
  • Input customer data into reservation systems and updated to reflect room changes.
  • Greeted walk-in and phone guests, determining interests and needs.
  • Facilitated successful front desk operations for high-volume hotel.
  • Maintained client accounts by obtaining, recording and updating personal and financial information.

Retail Assistant

OhBoo! Chocolates
Sydney, New South Wales
05.2019 - 02.2020
  • Processed payments using cash register, credit card machine and POS system.
  • Engaged positively with each customer, providing professional and polite support for sales and service needs.
  • Restocked and organized shelves during slow periods to maintain store appearance.
  • Assisted customers with product selection, answered queries and provided advice.
  • Prepared and served hot and cold coffee, and cacao drinks.

Visual Merchandiser/ Window Dresser

ZARA
Germany, Germany
08.2014 - 10.2017
  • Executed merchandising and floor moves based on seasonal changes, business needs and trends.
  • Created window and in-store displays to promote new product launches.
  • Provided training sessions for staff members on proper display techniques for different types of merchandise.

Visual Merchandiser

Peek &Cloppenburg KG
Germany, Germany
08.2012 - 07.2014
  • Training in Marketing/ Retail/ Sales & Visual Merchandising with Certificate at P&C KG in Germany.

Nursing Assistant/ Aged Care/ Child Care

Johannes Wesling Hospital
Minden, Germany
10.2008 - 04.2011
  • Assisted patients with their activities of daily living, including eating, grooming, toileting, ambulation, and hygiene.

Education

Diploma in Marketing and Communications -

Lloyd's College
Sydney, NSW
05-2024

GED -

Visual Merchandiser Training College
Bielefeld, Germany
06.2014

GED -

Advanced Technical College in Healthcare
Luebbecke, Germany
07.2008

High School Diploma -

Highschool
Germany
07-2006

Skills

  • Healthcare
  • Self-development
  • Recruitment
  • Online Marketing
  • Microsoft Office
  • Teamwork
  • Stratos
  • Communication
  • Adobe Creative
  • Customer Service
  • Zendesk/TMS
  • Problem Solving
  • Salesforce
  • Reliability
  • Workday
  • Self-Initiative
  • Attention to Detail
  • Building strong relationships
  • Data Entry
  • Customer service expertise

Personal Information

  • Date of Birth: 01/07/89
  • Gender: Female
  • Nationality: German
  • Driving License: Class B

Languages

English
Full Professional
German
Native/ Bilingual
Spanish
Elementary

Hobbies and Interests

Camping, meditation, reading books, beach walks, fostering dogs, gym, yoga, hiking and outdoor, travelling, painting.

References

References available upon request.

Timeline

Research Specialist Business Support

Robert Half Staffing Agency
10.2023 - Current

Recruitment Consultant Healthcare

RSL LifeCare Charitable Organization
02.2023 - 05.2023

Recruitment Consultant / WorkLifePartner Education

Randstad Recruitment Agency
08.2022 - 11.2022

Candidate Service Specialist Education

Randstad Recruitment Agency
02.2022 - 08.2022

Sales Administration Specialist

Lieferando/ Just Eat Takeaway
06.2021 - 02.2022

Customer Service Specialist

Lieferando/ Just Eat Takeaway
01.2021 - 06.2021

Guest Service Agent/Hotel Receptionist

The Jensen Potts Point
11.2019 - 05.2020

Retail Assistant

OhBoo! Chocolates
05.2019 - 02.2020

Visual Merchandiser/ Window Dresser

ZARA
08.2014 - 10.2017

Visual Merchandiser

Peek &Cloppenburg KG
08.2012 - 07.2014

Nursing Assistant/ Aged Care/ Child Care

Johannes Wesling Hospital
10.2008 - 04.2011

Diploma in Marketing and Communications -

Lloyd's College

GED -

Visual Merchandiser Training College

GED -

Advanced Technical College in Healthcare

High School Diploma -

Highschool

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