Romina Perera

• Coordinated family group conferences for children, young people, and their families involved in Child Protection.
• Liaised and communicated with broader child protection workforce for referrals and participated in consultations.
• Processed referrals in the CRISSP systems and allocated them to the senior staff timely manner and completed case notes as required for FGC daily operations.
• Enhanced operational workflows by maintaining well-organized documentation and supported with case notes and case closure process.
• Supported senior staff and the manager to refer clients to community organizations when required.
• Gathered information, entered data, produced tracking documents, and PowerPoint presentations for pilot project implementation.
• Assisted in administering the FGC program, such as monitoring referrals, KPI spreadsheets and managing the program brokerage.
• Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
• Supporting the manager to onboard the staff, training the conveners on the CRISSP system and sharing best FGC case management practices.
• Operate as required by legislation and departmental standards and exercise the appropriate authorities and

legal delegations according to the Children, Youth and

Families Act 2005 and other specific delegations and

functions.

• Participated in evaluating the pilot programmed community practice meetings and contributing to weekly team meetings.
• Contributed and collaborated with other team members to research projects to identify risks and develop strategies to improve service delivery, such as creating fact sheets and FGC brochures for families and young people.

• Worked with Senior Child and family services practitioners at Uniting to undertake daily tasks as directed.
• Assisted with case noting the family information from the referrals and connection of services and home visits.
• Coordinated other relevant services and connected the families when required after consent was obtained.
• Provided administration work for sending authorized letters or service letters when required.
• Learnt and practiced undertaking the MARAM assessment and recording information relevant to the families.
• Supported families with useful information about parenting knowledge where necessary when a family needs to raise Special needs children.
• Created a resource folder that included maternal aid services and other relevant services for main LGAs covering Casey, Greater Dandenong, and Shire Cardinia for the professionals.
• Participated in mental health training, MARAM training and other child development training hosted by the Centre of Excellence in Child and Family Welfare.
• Self-motivated, with a strong sense of personal responsibility.

• Provided safe and secure environment for children in attendance.
• Encouraged children to reach their emotional, physical and confidence needs.
• Worked for a program that is inclusive for children with additional needs.
• Offered various activities and equipment that accommodate all ages and interests.
• Advocated children in self-decision-making for choices of play therapy.
• Encouraged children to explore and learn their best interest areas, listening to their emotional breakdowns and support within the scope.

• Presented to the department (DFFH) in relation to the progress of the project (SAV-PCC project– Supporting access to vaccinations for priority CALD communities) and barriers and challenges experienced during the program delivery.
• Advocated on behalf of the client in the areas of any complex issues with other agencies and assisted them in a culturally appropriate manner with the provision of information and referrals concerning community resources and supported the client in accessing the relevant services.
• Provided case management for individuals who are from refugee backgrounds.
• Ensured to maintain client records in an accurate and timely manner while maintaining privacy and confidentiality as per legal and agency standards.
• Introduced "GOOD TO KNOW" information sessions for the KOMAK program which pertains to social and health support sessions for Afghan families. (The sessions covered Centerlink/ Medicare/ Victorian Police/Legal aide /and various topics from health specific based on the community need
• Liaised with existing government and private services to address barriers, including providing feedback on how services can be improved and tailored to meet community needs.
• Worked with local organizations community leaders and champions to identify cases of vaccine hesitancy among the local Afghan and other related CALD communities.
• Coordinated with existing services and vaccination programs to avoid duplication of effort.
• Worked with individual clients to resolve hesitance and barriers to vaccination.
• Supported transport and logistics to assist clients in accessing COVID-19 vaccination clinics.
• Developed collaborative relationships with local and trusted health networks in order to support the provision of vaccinations to targeted consumers.
• Initiated targeted community activities and engagements to increase understanding of COVID-19 vaccinations, reduce vaccine misinformation and increase vaccine confidence and uptake.
• Conducted KOMAK program promotion to other services, community members and key stakeholders, to raise awareness of the service.
• Provided support to the Team Leader to deliver Komak-specific activities to respond to gaps in service delivery and enhance social cohesion.
• Developed and assisted with social and cultural events to support the local community and improve connections to services.

• Monitored and assessed applications received for the financial hardship program and processed the payment as eligible.
• Provided triage response where required; including referrals for COVID-19 support initiatives, health, mental health supports, casework services, legal advice, employment support, housing, homelessness, and social connections; screening for risk indicators including family violence, labour exploitation, mental health concerns when brought to attention or support requested through portal.
• Conducted welfare checks with the applicants when making the first phone calls to the clients.
• Established records in the Red Cross internal database for potential clients, ensuring their consent.
• Assisted clients who have no internet facilities to go through the phone application process and payment receiving method.
• Checked external and internal sources of information to ensure potential clients meet eligibility criteria.
• Conducted a scripted financial hardship evaluation based on information provided by potential clients.
• Escalated and flagged any issues to the line manager where a client has a significant risk or harm and needs extra support from the services or referred the clients to a complex case management team.
• Responsible for maintaining accurate and current data, including updating all relevant databases.

• Connected with CALD communities and gathered information for access to barriers to COVID-19 vaccination.
• Conducted Sensitive questioning, and conducted welfare checks to ensure family safety and well-being.
• Connected with internal resources/ programs and external stakeholders when the situation was clear and clients were ready to get vaccinated.
• Provided information and benefits of being vaccinated during the COVID-19 pandemic.
• Updated case notes for each client's circumstances and referred if needed complex casework to the next team, following organizational procedure.
• Attended personnel meetings and training sessions to improve skills and learn new policies and procedures.

• Developed skills in community engagement and networking by developing relationships with staff, relevant stakeholders, and community members.
• Exposed to the opportunity to understand the Community demographics of Clyde North and the Programs and services delivered at Selandra Community Hub
• Studied program development basics and applied skills in program planning, implementation, and evaluation to deliver a program which provides information and support for bilingual families.
• Supported community engagement officer with ongoing project implementations.
• Developed new parenting program through evidence-based, strength-based approaches and connected through stakeholder collaboration.

• Delivered a seamless customer experience on various insurance products that provide value for customers.
• Identified the appropriate insurance policies to meet customer requirements.
• Achieved customer sales, service and retention targets set for all customer segments.
• Advocated customer propositions to create value for customers through products and services under multiple brands across banking, wealth, life, personal and commercial insurance.

• Administered daily medication to residents as prescribed.
• Provided daily meals for residents, following all special dietary needs and allergy considerations.
• Assisted residents in their daily activities with respect and dignity.
• Maintained records of daily interaction with residents, noting and reporting any changes in their conditions or behaviours. (Progress notes)
• Worked along with registered nurses where necessary for monitoring daily observations such as BP, weight, and temperature.
• Worked with the leisure-activity team to provide activities to residents to keep them physically active and socially engaging.

• Managed staff with the rostering system for production daily – ( ENTO staff rostering system).
• Delivered a high level of administrative support to enable the team to achieve production and sales results.
• Worked on unique calculation methods for fabric cutting to ensure correct deductions were given for blinds manufacturing auto machines. Ensure to get the best efficiency levels with fabric usage and minimize wastage.
• Interacted with key stakeholders for inventory management and negotiations. (Suppliers, retail customers and production team).
• Handled all customer inquiries for orders, actively supported acquiring new customers and tried to do cross-selling.
• Maintained company CRM and did any updates on the company website.
• Raised purchase orders and managed the company inventory.
• Supported the production team with a clear structure with daily production plans and allocated the materials and components for daily routine.
• Conducted a stock audit and updated the system.
• Handled data entry, and complaint management and cross-checked all the material usage sheets.
• Managed the company's internal Reckon system for invoicing and other accounting purposes.

Achievements:

• The rewards and recognition as the Best Employee of the Year 2017.
• Managed company budget accordingly, and reduced the cost of inventory by 20%.

· Maintained up-to-date iLeads and covered all the administrative work for the branch.

· Managed account reconciliation, including banking, filing and other ad-hoc administration duties.

· Collected credits, balanced the day revenue and submitted the report to the accountant.

· Handled customer complaints over the phone and provided friendly customer communication service over the phone.

· Managed data entry for the branch and produced management reports.

· Handled the branch's general administration work, ordering stationery, etc.

· Trained new staff on company CRM systems

· Professionally represented Kresta blinds in all the touchpoints.

· Supported sales consultants to increase sales.

· Worked as a team with all the branches to increase the company's top-line bottom line.

· Obtained management reviews to develop the skill gaps.

Achievements:

• Maintained less than one customer complaint for two weeks.
• Obtained a full-time contract within three months with the best performance in the Dandenong branch.
• Best customer service representative in theteam and trained new staff with integrated CRM systems.

• Worked with newly arrived migrants and refugees/asylum seekers to learn English and settle their lives.
• Linked them to support organisations and assistance provided to understand Australian systems.
• Developed strong relationships with students, fostering a positive learning environment and open communication.