Dynamic individual with hands-on experience in Education Support and customer based services with a talent for navigating challenges and the needs of diverse people. I bring strong problem-solving skills and a proactive approach to new tasks. Known for adaptability, creativity, and approachable communication skills. Committed to making meaningful community contributions and advancing organizational goals.
Overview
27
27
years of professional experience
Work History
Women's Clothing
Myer
01.2019 - 2021
Working on the sales floor attending to diverse customer needs.
Stocktake
Use of the Myer sales system and online services
Maintaining appearance of stock and sales floor
Set up of sales tickets and displays
Education Support Officer
Walkerville Primary School
01.2019 - 01.2021
Working one on one or in small groups with students to support learning and completion of tasks
Working closely with other education staff for successful implementation of learning and achieving desired outcomes.
Administration duties
Providing specialised support to students of various emotional, psychological, and educational needs
Planning of lesson material
Participated in ongoing professional development opportunities to stay current with industry trends and research-based practices that promote success amongst all learners.
Served as a mentor for new Education Support Officers navigating their roles within our school district while providing guidance on best practices.
Mandated reporter (Responding to abuse and neglect)
Improved student outcomes by collaborating with teachers to develop individualized learning plans.
Created customized resources tailored specifically towards unique learner strengths/weaknesses while differentiating content delivery methods accordingly.
Research Assistant- Life On Holidays Project
UniSA
01.2019 - 01.2020
In this role I was required to collect and enter data from students ranging from years 3-4 regarding their physical activity levels and dietary habits.
This is done via the telephone as well as by conducting school visits.
It is essential to build a good rapport with the children as well as their carers in order to keep them engaged and wanting to continue with the project.
Administration duties
Scheduling duties
Owner/manager
Flhair Hair and Beauty
01.2008 - Current
Responsible for all bookkeeping and maintenance of records.
Stock control
Organisation of personal and professional development of staff
Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
Trained and motivated employees to perform daily business functions.
Organiser of codes of practice and maintenance of work health and safety compliance.
Conducting all hairdressing services along with limited beauty services.
Organiser of special events promoting the business.
Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
Full Time Employee
Teeze Hair and Beauty
01.1999 - 01.2008
All hairdressing and limited beauty services
Customer relations
Stock management
Opening up and end of day responsibilities
Management of staff on the salon floor
Assisting in education of other staff
Worked effectively in fast-paced environments.
Education
Certificate III - Education Support
Marden Senior College
Marden
01.2018
Certificate III - Hairdressing
Clip Joint
01.2002
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St Mary’s College
01.1999
Skills
Friendly, positive attitude with excellent communication skills
Teamwork and collaboration
Culturally sensitive and Inclusive people relations