Ro Ming Lian Ro Uk
Melbourne,VIC
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking individual with skills in word processing, time management and scheduling. Analytical problem-solver comfortable working in fast-paced environments with minimal oversight. Excellent skills in HRIS systems and file management systems.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Victoria People Solutions
01.2022
Australian Bureau of Statistics
01.2021
Sports Girl
01.2020
Justice Officer
Department
05.2023 - Current
- Some of my duties as a justice officer includes
- Providing a range of high quality and efficient front of house administrative services, such as Births, Deaths and Marriages enquiries and applications, and other services relevant to BDM
- Providing information and assistance to clients, internal and external stakeholders and the public including the collation, review and processing of applications
- Printing out interview schedulers and putting them in each interview rooms daily
- Provide administrative support and client services relevant to the location
- Provide administrative support and client services relevant to the location
- Provide information and assistance to clients, internal and external stakeholders and the public including the collation, review and processing of applications
- Provide reception and telephone responses for the location
- Perform a range of financial duties including accounts payable, accounts receivable, petty cash and banking
- Coordinate location mail including being responsible for the security and appropriate record keeping of incoming and outgoing mail as relevant
- Coordinate prisoner and client movements relevant to the location in consultation with managers
- Coordinate and provide administrative support for a range of events and meetings
- Liaise with a broad range of clients, internal and external stakeholders and the public in a prompt, courteous and effective manner
- Ensuring a high level of customer service is provided
- Maintain accurate and comprehensive records, in accordance with the department’s policies and procedures
- Prepare routine correspondence and reports as required
- Contribute to the efficiency of the administrative function through actively contributing to business improvement initiatives
Contractor
Birth
11.2023 - 05.2023
- Deaths and Marriages Victoria(BDM), Some of my duties as a customer service officer at BDM included
- Answering inbound calls and also doing call-backs and providing high quality and efficient customer service for customers enquiries
- Processing applications such as birth, death and other certificates and making sure they were compliant
- Making referrals and sending emails to both customers and employees within the organisation
- Certifying proof of identity documents
3 Service Officer
Australian Public Service- Services Australia APS
01.2022 - 02.2023
- As an APS3 Service Officer, I am helping customers across a range of payments, programs and services
- Some of the services include
- Assessing customer and stakeholder needs, entitlements and obligations
- Encouraging the use of self-managed services
- Support operations where applicable
- Collaborating with others when providing services
- Processing payment claims
- Conducting customer interviews
- Reception
- Making decisions by following the legislative laws
Call centre consultant
StarTrack
01.2022 - 08.2022
- During my employment with Startrack, I was receiving inbound calls and helping customers with:
- Booking in pick ups
- Modifying pick ups
- Cancelling pick ups
- Track and trace missing parcels and items
- Lodging cases on service cloud for driver ETA
- Lodging cases for investigation
- I was using systems such as peoplesoft, Teams, Service cloud, Sap and parcel locators.
11.2021 - 06.2022
- Picking and packing
- Driving tugger
- Basic warehouse duties
- Rf scanning
04.2022 - 05.2022
- While completing 150 hours of my Human resource management internship at VPS, some of my duties included:
- Searching for ideal candidates
- Screening
- Conducting Phone interviews
- Conducting Interviews
- Offering jobs through emails
- Hosting On-boarding and induction phase of the recruitment
- Super retail group (2021)
10.2021 - 10.2021
- Delivering Census forms and materials
- Making reports
- Making visits to houses
Volunteer
records office Victoria
10.2020 - 02.2020
- Pick and pack orders such as clothing and other accessories
- Unloading stocks from the truck
- Public
04.2018 - 05.2018
- Scanning papers
- Uploading files online
- Digitising files
- Putting files in order
- Using excel to keep dates and data in order
Rollin Dough
01.2014 - 01.2015
06.2014 - 12.2014
- Dealing with customers in an approachable friendly manner to offer excellent customer service
- Handling of food and ingredients in compliance with appropriate cleanliness and hygiene standards
- Working in high pressure environment performing multiple tasks including washing dishes, receiving customer orders through the phone and handling pizza
- Answering phone calls.
Education
bachelor of business - Human Resource Management and marketing
Victoria University
2022
Diploma of Business Administration - undefined
Victoria University
2020
undefined
Braybrook College
2016
Skills
- Skills and abilities
- Intermediate Excel and Word skills
- Fluent in Burmese, Chin as well as English
- Great Communication skills
- Problem Solving skills
- Using Sap Success Factors
- Project Planning
- Risk management
- Great Planning and organising skills
- Time management
- Marketing skills
- Data entry
- Customer service
- Personal qualities
- Friendly personality
- Keen to learn new skills
- Reliable
- Hardworking and responsible
- Punctual
- Self-motivated
- Enthusiastic
- Achievements
- Numerous dance awards
- Sport awards
- Completed year 12
- Completed health safety occupational test
- Peer support leader
Certification
First Aid certificate
Hand Hygiene certificate
Appreciation certificate from Victoria police
Certificate II in Community Services
Languages
Burmese
Native or Bilingual
English
Full Professional
Timeline
Contractor
Birth
11.2023 - 05.2023
Justice Officer
Department
05.2023 - Current
04.2022 - 05.2022
3 Service Officer
Australian Public Service- Services Australia APS
01.2022 - 02.2023
Victoria People Solutions
01.2022
Call centre consultant
StarTrack
01.2022 - 08.2022
11.2021 - 06.2022
10.2021 - 10.2021
Australian Bureau of Statistics
01.2021
Volunteer
records office Victoria
10.2020 - 02.2020
Sports Girl
01.2020
04.2018 - 05.2018
06.2014 - 12.2014
Rollin Dough
01.2014 - 01.2015
bachelor of business - Human Resource Management and marketing
Victoria University
Diploma of Business Administration - undefined
Victoria University
undefined
Braybrook College
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