Rommy Hayman
Albion Park, NSW,Australia
Summary
Highly organized senior administration, reception professional with almost six years' experience supporting allied health and medical practices. Experienced in practitioner appointment coordination, front-of-house operations, NDIS administration, Medicare, HICAPS and EFTPOS billing, and high-quality customer service. Recognised for maintaining efficient systems, building trusted relationships and managing competing priorities. Previous hospitality leadership experience demonstrates adaptability, initiative, teamwork and the ability to perform effectively in fast-paced environments.
Overview
1
1
Certification
11
11
years of professional experience
Work History
Senior Administration/Front Desk Receptionist
Let's Talk Intervention Services
Wollongong, NSW
10.2020 - Current
- Provided comprehensive administrative and front-of-house support, enhancing client experience for a multidisciplinary allied health practice.
- Coordinate appointment schedules for up to five Speech Pathologists and five Allied Health Assistants.
- Served as key contact for clients, families, practitioners, support coordinators, and external providers, facilitating clear communication and timely service.
- Prepare NDIS Service Agreements, consent forms and client documentation while maintaining confidentiality.
- Process Medicare, HICAPS and EFTPOS transactions and prepare client invoices accurately.
- Maintain electronic client records and appointment information using Halaxy.
- Coordinated office supplies and inventory management while resolving client and scheduling inquiries to maintain operational efficiency.
Medical Receptionist / Administrator
Illawarra ENT Head & Neck Clinic
06.2019 - 04.2021
- Delivered reception and administration support in fast-paced specialist medical practice, enhancing patient experience.
- Coordinated specialist appointments, referrals and patient documentation.
- Coordinated specialist appointments, referrals, and patient documentation to streamline patient flow and ensure timely care.
- Provided reception and administration support within a busy specialist medical practice.
- Facilitated communication between patients, GPs, hospitals, and specialists to improve collaboration and patient satisfaction.
Event Operations Manager / Duty Manager / Event Supervisor / Front of House
Headlands Hotel
12.2016 - 12.2019
- Advanced through three roles due to demonstrated performance, reliability, and leadership.
- Supervised teams during busy periods and maintained high customer service standards.
- Supervised teams during peak times, ensuring consistent high customer service standards.
- Managed stock and inventory while addressing customer enquiries, resolving complaints, and overseeing cash handling.
Receptionist / Bartender
Tradies
08.2015 - 12.2016
- Delivered front-of-house service in high-traffic hospitality environment, ensuring customer satisfaction.
- Handled customer enquiries, cash transactions, and gaming operations with accuracy and professionalism.
- Greeted customers warmly upon arrival and ensured a positive first impression.
- Managed multi-line phone system, directing calls to appropriate departments efficiently.
- Scheduled appointments and coordinated meeting rooms for staff and clients.
Education
Certificate in Fashion, Glamour & Bridal Makeup Artistry -
Napoleon Perdis Makeup Academy
01-2017
Certificate II in Hospitality -
St John Bosco College
01-2009
Higher School Certificate -
St John Bosco College
01-2009
Skills
- Office Management
- Client Service Coordination
- HICAPS
- EFTPOS
- Appointment Scheduling
- Records Management
- Halaxy
- Genie
- Microsoft Office Suite
- Problem solving
- Team collaboration
- Client Relationship Management
- Team collaboration
- Communication & Problem Solving
Accomplishments
- Earned multiple promotions throughout hospitality career in recognition of performance and leadership.
- Trusted to independently manage front-of-house and administrative operations within an allied health practice.
- Built strong relationships with clients, families, practitioners and external stakeholders.
- Demonstrated adaptability across high-volume medical, allied health and hospitality environments.
Systems
- Halaxy
- Genie
- Microsoft Office Suite
Certification
- Working with Children Check
Timeline
Senior Administration/Front Desk Receptionist
Let's Talk Intervention Services
10.2020 - Current
Medical Receptionist / Administrator
Illawarra ENT Head & Neck Clinic
06.2019 - 04.2021
Event Operations Manager / Duty Manager / Event Supervisor / Front of House
Headlands Hotel
12.2016 - 12.2019
Receptionist / Bartender
Tradies
08.2015 - 12.2016
Certificate in Fashion, Glamour & Bridal Makeup Artistry -
Napoleon Perdis Makeup Academy
Certificate II in Hospitality -
St John Bosco College
Higher School Certificate -
St John Bosco College