Jan Romsamorn Aksornpradit
Ringwood,VIC
Summary
Reliable, energetic, and resourceful customer service and claims professional with over 10 years of specialized experience in travel insurance. Proven ability to build trust with customers through exceptional communication, both verbal and written, while maintaining business integrity and compliance. Expertise in relationship-building, collaborating with internal and external stakeholders to ensure smooth operations. A dedicated, results-driven team member with a passion for delivering outstanding customer service and understanding its vital role in business success.
Overview
14
14
years of professional experience
Work History
Claims Consultant
Crawford & Company Australia
07.2024 - Current
- Managing liability claims, with a focus on a multinational hotel chain, involving both personal injury and property damage claims.
- Ensure seamless communication with all stakeholders, including clients, insurers, and legal teams.
- Assess and negotiate claims to ensure fair settlements.
- Provide timely updates and maintain high standards of customer experience.
Workers Compensation Case Manager
Allianz Australia
02.2024 - 06.2024
- Managed a diverse portfolio of claims, including the assessment of injuries and review of medical reports.
- Liaised with workers, employers, doctors, and solicitors to ensure efficient claims handling.
- Utilised claims management systems to streamline case handling processes.
- Processed medical and surgical requests to ensure timely service delivery.
- Maintained high client experience standards by ensuring proactive communication and support.
Customer Value Specialist
Bupa Health Insurance
02.2022 - 01.2024
- Recommended appropriate health insurance products based on customer needs.
- Assisted members with medical and extras claims processing, ensuring accurate and timely resolution of claims.
- Educated members on policy benefits and ensured accurate data management.
- Contributed to new member acquisitions, positively impacting store business targets.
Team Lead
AIG Travel Guard
02.2011 - 07.2021
- Managed end-to-end medical cases in a 24/7 emergency assistance centre, including coordinating emergency evacuations and repatriation of mortal remains.
- Collaborated with claimants, treating doctors, and general practitioners to assess eligibility and facilitate payments.
- Acted as a non-medical escort, accompanying injured insured individuals from overseas to their home country for further treatment.
- Managed express claims, ensuring timely settlements and denials in accordance with agreed SLAs.
- Conducted investigations into customer complaints and developed action plans to improve both customer and business outcomes.
- Led a team, ensuring efficient service delivery and improving overall customer satisfaction.
Education
Master of Arts - Language And Communications
National Institute of Development Administration
Bangkok, Thailand02-2002
Bachelor of Arts - Humanities
Bangkok University
Thailand03-1998
Skills
- Travel Insurance Expertise
- Customer Service Excellence
- Claims Management
- Problem-Solving and Conflict Resolution
- Compliance and Regulations Adherence
- Multitasking and Time Management
- Empathetic Communication
- Insurance policy knowledge
- Multitasking Abilities
- Task prioritisation
Timeline
Claims Consultant
Crawford & Company Australia
07.2024 - Current
Workers Compensation Case Manager
Allianz Australia
02.2024 - 06.2024
Customer Value Specialist
Bupa Health Insurance
02.2022 - 01.2024
Team Lead
AIG Travel Guard
02.2011 - 07.2021
Master of Arts - Language And Communications
National Institute of Development Administration
Bachelor of Arts - Humanities
Bangkok University
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