Summary
Overview
Work History
Education
Skills
Certification
Languages
References
Timeline
Generic

Romta Yokhanna

Craigieburn,VIC

Summary

Dedicated Shift Leader promotes quality assurance, issue resolution and team collaboration. Excels at troubleshooting and supervising talented teams. Works to facilitate teams to develop action plans to address issues and presents solutions to management and key stakeholders. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Recent graduate with excellent research, technical and problem-solving skills. Detail-oriented and able to learn new concepts quickly.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Shift Supervisor

KFC
Craigieburn, VIC
03.2021 - Current
  • Provided on-the-job training to new staff members.
  • Ensured all safety and sanitation regulations were met throughout the shift.
  • Conducted weekly inventory of supplies, equipment, and food items.
  • Monitored staff performance to ensure quality standards were met.
  • Assigned tasks to team members based on their strengths and skill sets.
  • Resolved customer complaints in a timely manner.
  • Maintained accurate records of daily transactions and deposits.
  • Developed strategies for improving operational efficiency and customer service levels.
  • Coordinated with other departments to ensure smooth workflow between shifts.
  • Communicated clearly with employees regarding job duties, expectations, and policies.
  • Investigated accidents or incidents occurring during shift hours.
  • Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
  • Conducted training in equipment operations and safety procedures, briefing employees of hazards associated with work.
  • Conferred with management and subordinates to resolve problems or complaints.

Shift Supervisor

Timezone
Craigieburn, VIC
05.2021 - 04.2024
  • Maintained arcade machines and equipment, ensuring proper functionality.
  • Supervised staff members to guarantee compliance with safety regulations.
  • Scheduled maintenance for arcade machines and equipment on a regular basis.
  • Ensured that all gaming areas were clean, organized, and well-stocked with supplies.
  • Monitored customer activities in the arcade area to ensure an enjoyable experience.
  • Trained new employees on game operations and safety protocols.
  • Assisted customers with questions or concerns about games or services provided by the facility.
  • Performed cashier duties such as handling payments, issuing receipts, and reconciling daily sales reports.
  • Responded to customer complaints promptly and professionally to maintain positive relationships.
  • Resolved customer complaints promptly to retain customer loyalty.
  • Notified security of suspicious activity in gaming area for continued surveillance.
  • Delivered exceptional customer service to guests by explaining game rules and promptly answering questions.
  • Distributed prizes to customers and encouraged repeat playing to increase game sales.
  • Restocked prizes and updated supply quantities in system, reporting to management on changes.
  • Interacted with guests to encourage play and explained rules of each game.

Education

Advanced Diploma of Building Design (architectural) - Architectural Drafting Technology

RMIT University
Melbourne, VIC
11-2024

High School Diploma -

Kolbe Catholic College
Melbourne, VIC
10-2023

CERTIFICATE III IN BEAUTY SERVICES - Beauty Services

AUSTRALIAN INSTITUTE OF EDUCATION AND TRAINING PTY
Melbourne, VIC
11-2021

Skills

  • Labor and food cost control
  • Customer-Oriented
  • Schedule Management
  • Inventory Control
  • Strategic Planning
  • Workplace Safety
  • Operations Management
  • Policy Enforcement
  • Financial Management
  • Inventory Management
  • Staff Scheduling
  • Staff Motivation
  • Employee Training
  • Staff Management
  • Negotiation
  • Cash handling ability
  • Conflict resolution techniques

Certification

  • First Aid and CPR
  • Food Handling Certification
  • Certificate III in beauty sefvices

Languages

English
Native/ Bilingual
Assyrian
Native/ Bilingual

References

References available upon request.

Timeline

Shift Supervisor

Timezone
05.2021 - 04.2024

Shift Supervisor

KFC
03.2021 - Current

Advanced Diploma of Building Design (architectural) - Architectural Drafting Technology

RMIT University

High School Diploma -

Kolbe Catholic College

CERTIFICATE III IN BEAUTY SERVICES - Beauty Services

AUSTRALIAN INSTITUTE OF EDUCATION AND TRAINING PTY

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Romta Yokhanna