Summary
Overview
Work History
Education
Skills
Timeline
Generic

Romulusi Masi

Brisbane,Australia

Summary

Experienced professional seeking a full-time position to utilize strong interpersonal skills, excellent time management, and problem-solving abilities. Committed to maintaining high levels of dedication and efficiency in all tasks. Excited to contribute to a dynamic team and make a positive impact within the organization.

Overview

7
7
years of professional experience

Work History

Assistant Facilities Manager

CBRE
07.2024 - Current
  • Proficient in Client preferred system Facilities Response Centre (FRC Helpdesk) to assign reactive and scheduled planned preventative maintenance requests to contractors
  • Assisted in the procurement of equipment and materials for facility operations, researching options to obtain the best quality at competitive prices.
  • Collaborated with Client (ISPT) Asset Managers on long-term capital projects, assisting in the development of budgets and timelines for completion.
  • Established strong relationships with vendors, ensuring timely delivery services at competitive prices.
  • Managed security and access control by overseeing surveillance camera for facility safety and security.
  • Improved facility efficiency by implementing preventative maintenance programs and scheduling regular inspections.
  • Continuing to provide ongoing support to on-site Facilities and Property management team to managing retail portfolio
  • Enhanced tenant satisfaction through prompt resolution of maintenance requests and proactive communication with occupants.
  • Maintained detailed records of all facility operations, including work orders, equipment logs, and regulatory documentation.
  • Coordinated with cleaning and janitorial services to keep facility clean and presentable for occupants.
  • Developed and oversaw budgets for facilities and worked within cost restraints.
  • Oversaw annual budget to handle supply, labor and maintenance needs.

Customer Support Facilities Coordinator

CBRE Australia
07.2023 - 06.2024
  • Continuing to provide ongoing support to on-site Facilities and Property management team responsible for managing commercial and industrial properties
  • Established and nurtured positive, trusting relationships with property managers, and facility managers through my tenure
  • A continued goal to foster sense of cohesion to ensure that efforts and communications are effective and seamless with colleagues
  • Skilled in creating and managing work orders within Yardi (Dexus) Key Client work order management system.
  • Excellent use of recommended client phone software, 8x8, to handle inquiries from tenants and contractors, connecting them with relevant Facilities team across Australia based on availability or addressing issues immediately
  • Strong project coordination skills to effectively manage and coordinate contractors, escalating work based on severity or importance of maintenance requests
  • This ongoing experience to ensure that maintenance tasks are addressed promptly and efficiently, maintaining high standards for property management and tenant satisfaction.

Sales Support / Customer Service (Mainfreight Group)

Mainfreight Air & Ocean, Brisbane
09.2021 - 06.2023
  • After transferring from Owens Perth to Mainfreight Air and Ocean Brisbane, learnt to provide sea freight pricing to Mainfreight customers while actively pursuing new business-to-business clients
  • Managing and qualifying inquiries from online leads, phone calls, and emails, assisting with sea freight pricing requests or directing enquiries to relevant branches and teams
  • Onboarded new clients into Cargowise, maintaining data integrity, ensuring seamless integration across various teams within the branch, including import bookings, customs, wharf cartage, and accounts payable
  • Coordinated with overseas suppliers and branches to facilitate sea freight services and ensure safe importation of goods into Australia
  • Demonstrating thorough understanding of INCO terms related to freight forwarding services and used Excel proficiently to manage data and generate reports
  • Additionally, honing communication skills by navigating international laws, time zones, and language barriers, providing timely delivery, cost-efficient, and high-quality service to clients.

Customer Service & Operations Support

Owens Transport, Perth WA (Mainfreight Group)
02.2021 - 09.2021
  • Managing Transport Booking and Planner email inbox, focusing primarily on import and occasional export jobs from Fremantle Port
  • Responsibilities included submitting wharf cartage jobs through Mainstreet and interpreting time slot requests for both Mainfreight branches and external freight forwarders across Australia
  • Coordinated with internal and external partners to ensure timely wharf cartage services, taking into account vessel availability and adhering to free days to avoid demurrage and storage costs
  • Responsible for scheduling and organizing container deliveries, working closely with Owens fleet controller to follow specific delivery instructions such as door directions or delivery modes
  • Additionally, booking slots at Patrick Terminals within Fremantle Port and produced Excel reports for vessel tags using VBS software
  • Collaborating with truck drivers to manage container collection and delivery, ensuring timely actions to either allocate containers for delivery or de-hire them from customer yards before detention days
  • Overall, requiring effective logistical coordination and communication with various stakeholders to maintain smooth transport operations and optimize cost efficiency.

Logistics Co-Worker/ Sales and Supply Support Specialist – Part-time

IKEA Slacks Creek, Brisbane QLD Australia
01.2020 - 01.2021
  • Consistently fulfilled customer orders and resolved issues within designated time frames, ensuring a seamless experience for customers
  • Role involved assisting with receipt of inbound goods, conducting air quality checks prior to safe unloading of containers, and providing top-tier customer service by promptly addressing inquiries
  • Leading teams successfully through guided completion of daily tasks, contributing to achievement of organizational goals
  • Developed strong multitasking skills allowed to support various departments throughout the week, ensuring smooth operations at IKEA.
  • In addition to customer service and order fulfillment, played key role in forecasting store needs and ensuring that daily tasks were completed efficiently before shifts began
  • Responsibility of investigating store transactions, ensuring accurate processing of withdrawals related to displays, coworker use, or stock write-offs, all while adhering to authorization protocols
  • Competency in using IKEA tools and software to complete all tasks with efficiency and precision
  • Furthermore, supported the Sales & Supply Support team in their daily functions, contributing to the overall success of the store’s operations
  • Involvement in accurate planning of an in-store Global Naming Convention (GNC) was crucial in maintaining stock accuracy, key component of IKEA's operational effectiveness
  • Contributed significantly to successful completion of IKEA's GNC project, ensuring the project met its objectives and was executed to strict standards
  • Overall, experience spans various critical aspects of store operations, from customer service and team leadership to transaction management and project support
  • Ability to multitask, combined with attention to detail and commitment to organizational goals, led to meaningful contributions to IKEA and customer satisfaction.

Field Technician – Oil and Gas Industry

QTEQ
01.2018 - 01.2019
  • Working in the gas industry in regional Queensland, primarily worked autonomously or as part of a two-man crew, ensuring tasks were completed efficiently and safely
  • Adhering strictly to fatigue and journey management procedures was crucial, especially when working alone
  • Employed in a FIFO/DIDO capacity on a 2:1 roster, which required flexibility and adaptability
  • To enhance safety and effectiveness in the field, completing compulsory 4WD training
  • While working on the rig floor, collaborated with rig crews, focusing on workover operations for gas wells
  • Responsibilities included pressure testing analogue gauges installed within the gas wells, ensuring installed to required standards
  • Consistently adhered to client safety practices and completed all tasks in accordance with site procedures, maintaining a strong commitment to safety and compliance
  • Actively participated in pre-start and toolbox meetings, to communicate effectively with site personnel to ensure that jobs were completed both efficiently and safely
  • Training new personnel, known as “Green Hats,” specifically focused on mentoring them as a Field Technician
  • This involved guiding them through safety protocols, operational procedures, and best practices in the field
  • Experience in the gas industry was marked by a strong emphasis on safety, precision, and effective communication
  • Whether working independently or as part of a team, consistently met the demands of the job, contributing to the overall success of the operations.

Education

Associate Degree of Engineering (Civil) -

University of Southern Queensland
11.2027

Asset Maintenance and Reliability -

Engineers Australia
07.2024

Bachelor of Business Major in Marketing -

University of Southern Queensland
11.2021

Skills

  • Work Order Management
  • Repairs and maintenance
  • Budget Administration
  • Waste Management
  • Maintenance
  • Asset Management
  • Landscape maintenance
  • Vendor coordination
  • Microsoft office
  • Planning and scheduling
  • Service contracts management

Timeline

Assistant Facilities Manager

CBRE
07.2024 - Current

Customer Support Facilities Coordinator

CBRE Australia
07.2023 - 06.2024

Sales Support / Customer Service (Mainfreight Group)

Mainfreight Air & Ocean, Brisbane
09.2021 - 06.2023

Customer Service & Operations Support

Owens Transport, Perth WA (Mainfreight Group)
02.2021 - 09.2021

Logistics Co-Worker/ Sales and Supply Support Specialist – Part-time

IKEA Slacks Creek, Brisbane QLD Australia
01.2020 - 01.2021

Field Technician – Oil and Gas Industry

QTEQ
01.2018 - 01.2019

Asset Maintenance and Reliability -

Engineers Australia

Bachelor of Business Major in Marketing -

University of Southern Queensland

Associate Degree of Engineering (Civil) -

University of Southern Queensland

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Romulusi Masi