Romy Markovich
BRISBANE,QLD
Summary
Dynamic professional with extensive experience in retail and customer service with proven ability to enhance customer experiences and optimize store operations through effective communication and strategic selling. Studying part time and seeking part time employment, available weekdays/ weekends and public holidays.
Overview
4
4
years of professional experience
2
2
years of post-secondary education
1
1
Certification
Work History
Ride Operator
Warner Brothers Movie World
Gold Coast
10.2025 - 05.2026
- Assisted guests with boarding procedures and provided clear instructions for ride operations.
- Engaged with guests to enhance their experience and address any concerns effectively.
- Collaborated with team members to ensure smooth transitions between ride cycles.
- Adhered to park regulations and guidelines for guest safety during operations.
- Trained new operators on safety procedures and efficient ride operation techniques.
Retail Sales Associate
First Choice Liquor Warehouse
Brisbane
01.2025 - 12.2025
- Assisted customers in selecting products and providing recommendations.
- Maintained inventory levels and organized stock on shelves.
- Educated customers about product features and promotions.
- Handled customer complaints in a professional manner.
- Followed company policies, rules and RSA laws to comply with legal procedures and maintain safety.
- Operated forklifts to transport materials between warehouse and sales floor.
Barista
O Bagel
Brisbane
05.2025 - 10.2025
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Operated cash registers to process customer payments.
- Maintained calm demeanor during high-volume periods and special events.
- Maintained cleanliness and organization of the café workspace and equipment.
Assistant Store Manager
Lovisa
Brisbane
05.2024 - 05.2025
- Assisted in managing daily store operations and team workflows.
- Trained new staff on customer service standards and product knowledge.
- Ensured compliance with company policies and visual merchandising guidelines.
- Facilitated employee scheduling and maintained staff coverage throughout shifts.
- Resolved customer inquiries and escalated issues to store manager as needed.
- Monitored sales performance and provided feedback to team members regularly on hitting KPI’s, ATV and UPT.
Bartender
Little Aladdin Restaurant
Brisbane
05.2024 - 11.2024
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Trained new bartenders on drink preparation and upselling techniques.
- Recommended food and drinks to patrons based on preference, pairings, and special promotions.
Team Leader
Jumbo Supermarkets
Amsterdam
11.2023 - 05.2024
- Coordinated inventory management to ensure product availability and freshness.
- Trained new employees on store policies and customer service standards.
- Ensured compliance with health and safety regulations during daily activities.
- Fostered a positive work environment through team-building activities and recognition.
- Delegated daily tasks to team members to optimize group productivity.
Au Pair
International Agency
Amsterdam
11.2023 - 05.2024
- Developed creative play strategies to enhance children's learning experiences.
- Managed light housekeeping duties including laundry, grocery shopping and errands.
- Prepared meals, snacks and refreshments for children according to dietary needs and restrictions.
- Developed strong relationships with families by exhibiting professionalism throughout employment period.
- Provided transportation to school, extracurricular activities, and other appointments.
- Helped with homework, studying and reading to enhance learning. Provided tutoring in English, Dutch and Spanish.
Team Member
Grill’d Healthy Burgers
Brisbane
07.2022 - 04.2025
- Delivered exceptional customer service in fast-paced dining environment.
- Collaborated with team members to ensure smooth operations during peak hours.
- Prepared and assembled high-quality burgers and menu items efficiently.
- Maintained cleanliness and organization of workstations throughout shifts.
- Performed opening and closing duties such as setting up displays, restocking items, and cleaning the floors.
Education
Bachelor of Nutrition And Dietetics (Honours)
Queensland University of Technology
02.2025 - 05.2026
Diploma Of Business -
Barrington College
01.2023 - 07.2023
Certificate 3 In Hospitality -
Sarino Russo
07.2022 - 12.2022
Indooroopilly State High School
Skills
- Visual Merchandising
- Sales analysis
- Team Training
- Employee scheduling
- Store operations
- Team collaboration
- Inventory management
- Sales techniques
- Task prioritization
Certification
- First Aid and CPR certification
- Responsible Service of Alcohol
- Responsible Service of Gambling
Languages
English
First Language
Spanish
Proficient (C2)
C2
Dutch
Proficient (C2)
C2
References
References available upon request.
Timeline
Ride Operator
Warner Brothers Movie World
10.2025 - 05.2026
Barista
O Bagel
05.2025 - 10.2025
Bachelor of Nutrition And Dietetics (Honours)
Queensland University of Technology
02.2025 - 05.2026
Retail Sales Associate
First Choice Liquor Warehouse
01.2025 - 12.2025
Assistant Store Manager
Lovisa
05.2024 - 05.2025
Bartender
Little Aladdin Restaurant
05.2024 - 11.2024
Team Leader
Jumbo Supermarkets
11.2023 - 05.2024
Au Pair
International Agency
11.2023 - 05.2024
Diploma Of Business -
Barrington College
01.2023 - 07.2023
Team Member
Grill’d Healthy Burgers
07.2022 - 04.2025
Certificate 3 In Hospitality -
Sarino Russo
07.2022 - 12.2022
Indooroopilly State High School