Ron Gounder
Sydney,Australia
Summary
Chief Customer Officer with extensive experience at Wiise in enhancing customer retention and satisfaction. Specialized in ERP implementation and strategic partnerships, aligning technology solutions with business objectives. Proven ability to foster customer loyalty and improve service delivery through effective cross-functional collaboration.
Overview
19
19
years of professional experience
Work History
Chief Customer Officer
Wiise
, Australia
10.2021 - Current
- As a Chief Customer Officer, I excel in driving customer retention, satisfaction, and strategic partner management.
- With a deep understanding of enterprise solutions, I cultivate strong relationships with clients and partners to enhance business value and long-term engagement.
- My expertise lies in delivering customer-centric strategies that maximize retention, foster loyalty, and drive seamless collaboration across ecosystems.
- By aligning customer success with business growth, I ensure sustainable, impactful outcomes in a dynamic ERP landscape.
Lead Consultant - D365 Business Central
Walkerscott
Sydney, Australia
06.2021 - 10.2021
- As a Lead Consultant - D365 Business Central at Walkerscott, I specialized in business requirements analysis, solution design, and ERP implementations to drive operational efficiency.
- I played a key role in training users on Dynamics 365 Business Central, ensuring seamless adoption of new processes.
- Managing client accounts and internal stakeholders, I provided strategic leadership while overseeing User Acceptance Testing (UAT) and project management.
- My expertise in Key Performance Indicators (KPIs), P&L Management, and Performance Metrics enabled me to deliver measurable business outcomes.
- Additionally, I led a team of consultants, offering day-to-day leadership and ensuring successful pre- and post-go-live support.
- My ability to align technology solutions with business needs has been instrumental in optimizing workflows and enhancing user experience.
GM Systems and IT
NAFDA Limited
Sydney, Australia
12.2017 - 05.2021
- As the GM of Systems and IT at NAFDA LTD, I was responsible for enhancing the technology stack, driving business development, and improving customer focus and retention.
- Leading a team of seven, I executed business strategy, developed growth plans, and ensured customer satisfaction through high-quality service delivery.
- As a key leadership team member, I played a pivotal role in change management, overseeing a training and development program to upskill staff on the new technology stack.
- I spearheaded implementation services, ensuring seamless solutions integration that enhanced customer experience and retention.
- Collaborating with Customer Service, Supply Chain, Retail, and Marketing, I aligned digitalization efforts to optimize business processes and improve service quality.
- My focus on issue resolution, stakeholder engagement, and technology-driven transformation enabled the organization to deliver high-quality solutions that met evolving business needs.
Operations Manager
Maxwell Food Products Pty Ltd
04.2016 - 12.2017
- As an Operations manager at the production facility, the prime responsibilities included management of a team of production staff, 15 direct reports.
- Manage and plan supply chain and production.
- Quality management and control, customer issue resolution as well as new product development and launch.
- I was also responsible for workplace safety and played a pivotal role in driving operational efficiencies.
- The role also involved external contract management and negotiation of raw material prices from various suppliers.
Business Systems Manager
Nutrano Produce Group
Sydney, Australia
03.2013 - 03.2016
- Managed systems implementation and managed the helpdesk providing support to businesses spread across 3 different states in Australia.
- Prime focus of the role was to engage with all stakeholders to drive and manage change that proved a value proposition for the organisation.
- Actively engaged with stakeholders in setting up systematic processes to drive data integrity and internal controls.
- Integration lead in new acquisitions and on boarding new business units.
- Actively managed streamlining of reporting functions as well and training and staff on systematic processes.
ERP Systems Analyst
Moraitis Pty Ltd
Sydney, Australia
02.2006 - 03.2013
- Implemented business systems across 18 trading divisions of the company.
- The primary focus of the role was business analysis from an IT perspective and translating requirements and lead systems development to cater for changing business needs.
- Actively participated in supporting 180 end users across different states in Australia.
- Implemented a business intelligence solution and streamlined the business reporting requirements.
- Liaised with finance and operations teams to analyse requirements to improve systematic workflows within the organisation.
Education
Master of Business Administration - MBA - Business Administration and Management, General
Australian Institute of Business
01.2018
CPA -
CPA Australia Program
01.2017
Bachelor's Degree - Accounting
University of South Australia
01.2012
Skills
- Customer retention and satisfaction
- Strategic partnerships
- ERP implementation
- Business analysis
- Stakeholder engagement
- Project management
- Cross-functional collaboration
- Problem solving
- Team leadership
- Escalation control
- Customer needs assessment
- Client engagement
- Customer relationship management
- Satisfaction monitoring
- Complaint handling
- Technical support
- Strategic business planning
- Continuous improvement
- Service delivery oversight
Timeline
Chief Customer Officer
Wiise
10.2021 - Current
Lead Consultant - D365 Business Central
Walkerscott
06.2021 - 10.2021
GM Systems and IT
NAFDA Limited
12.2017 - 05.2021
Operations Manager
Maxwell Food Products Pty Ltd
04.2016 - 12.2017
Business Systems Manager
Nutrano Produce Group
03.2013 - 03.2016
ERP Systems Analyst
Moraitis Pty Ltd
02.2006 - 03.2013
Master of Business Administration - MBA - Business Administration and Management, General
Australian Institute of Business
CPA -
CPA Australia Program
Bachelor's Degree - Accounting
University of South Australia
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