Ron Joby
Geelong
Summary
Entry-level IT Support professional with strong skills in troubleshooting hardware, software, and network issues. Proficient with Microsoft 365, Active Directory, and data maintenance tasks. Quick learner with a strong initiative and ability to adapt to shifting priorities.
Overview
4
4
years of professional experience
Work History
IT Support Intern
Federation University
04.2024 - 09.2024
- Delivered front-line technical support for staff and students, addressing hardware, software, and connectivity issues across multiple campuses.
- Monitored and maintained computer systems, ensuring smooth daily operations and minimal downtime.
- Configured and deployed new devices, including laptops, printers, and mobile devices, ensuring seamless integration with university systems.
- Assisted in managing user accounts, permissions, and email configurations via Microsoft 365 and Active Directory.
- Collaborated with senior IT staff to document troubleshooting procedures and improve support response times.
IT Support Specialist
Oxygen Digital
01.2021 - 03.2023
- Provided first-level support to staff and Customers, resolving software, hardware, and network issues.
- Managed user account creation and email setup using Microsoft 365 and Active Directory.
- Assisted with deployment of new devices, including printers and workstations.
- Supported data entry and maintenance for internal systems.
Education
Bachelor's - Information Technology
Federation University Australia
VIC10-2025
Skills
- IT Support & Troubleshooting (hardware, software, network)
- Microsoft 365 Administration
- Active Directory – user account management
- Data entry and maintenance in business systems
- Device Deployment (workstations, phones, printers)
- PowerShell scripting (basic)
- SQL (MSSQL – basic queries)
- Excellent communication and interpersonal skills
- Remote support and on-call support
Timeline
IT Support Intern
Federation University
04.2024 - 09.2024
IT Support Specialist
Oxygen Digital
01.2021 - 03.2023
Bachelor's - Information Technology
Federation University Australia
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