Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ron Joby

Geelong

Summary

Entry-level IT Support professional with strong skills in troubleshooting hardware, software, and network issues. Proficient with Microsoft 365, Active Directory, and data maintenance tasks. Quick learner with a strong initiative and ability to adapt to shifting priorities.

Overview

4
4
years of professional experience

Work History

IT Support Intern

Federation University
04.2024 - 09.2024
  • Delivered front-line technical support for staff and students, addressing hardware, software, and connectivity issues across multiple campuses.
  • Monitored and maintained computer systems, ensuring smooth daily operations and minimal downtime.
  • Configured and deployed new devices, including laptops, printers, and mobile devices, ensuring seamless integration with university systems.
  • Assisted in managing user accounts, permissions, and email configurations via Microsoft 365 and Active Directory.
  • Collaborated with senior IT staff to document troubleshooting procedures and improve support response times.

IT Support Specialist

Oxygen Digital
01.2021 - 03.2023
  • Provided first-level support to staff and Customers, resolving software, hardware, and network issues.
  • Managed user account creation and email setup using Microsoft 365 and Active Directory.
  • Assisted with deployment of new devices, including printers and workstations.
  • Supported data entry and maintenance for internal systems.

Education

Bachelor's - Information Technology

Federation University Australia
VIC
10-2025

Skills

  • IT Support & Troubleshooting (hardware, software, network)
  • Microsoft 365 Administration
  • Active Directory – user account management
  • Data entry and maintenance in business systems
  • Device Deployment (workstations, phones, printers)
  • PowerShell scripting (basic)
  • SQL (MSSQL – basic queries)
  • Excellent communication and interpersonal skills
  • Remote support and on-call support

Timeline

IT Support Intern

Federation University
04.2024 - 09.2024

IT Support Specialist

Oxygen Digital
01.2021 - 03.2023

Bachelor's - Information Technology

Federation University Australia
Ron Joby