Rona Davis
Plimmerton
Summary
Developed organizational and leadership skills in fast-paced healthcare setting, adept at streamlining office operations and managing staff. Seeking to transition into a new role, bringing strong organizational and communication abilities. Focused on enhancing operational efficiency and continuous improvements.
Overview
12
12
years of professional experience
Work History
Practice Manager - Ora Toa Takapuwahia Medical Cen
Te Runanga O Toa Rangatira
05.2023 - Current
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Address patient concerns promptly and with empathy
- Work collaboratively across the organization & with clinical staff, administration teams, colleagues and other clinics to ensure we are aligned
- Evaluated practice workflows regularly to identify areas for improvement and implement necessary changes efficiently.
- Oversaw the hiring process for new employees, selecting candidates who aligned with the practices mission and values.
- Facilitated communication between staff members, fostering a collaborative work environment that improved overall team performance
- Ensured compliance with healthcare regulations, maintaining up-to-date knowledge on industry standards and best practices.
- Led team of administrative staff, fostering collaborative work environment to enhance productivity.
- Monitored and analyzed patient feedback to identify areas for improvement in service delivery.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
Human Resources Business Partner (Secondment)
Te Runanga O Toa Rangatira
01.2023 - 06.2023
- Coached managers on effective employee relations strategies to address workplace conflicts proactively.
- Resolved disputes, employee terminations, and disciplinary procedures.
- Coached managers with the recruitment processes for quicker, more efficient candidate selection.
Hub Call Centre Manager (Secondment)
Te Runanga O Toa Rangatira
06.2022 - 01.2023
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
- Established team priorities, maintained schedules and monitored performance.
- Improved staffing during busy periods by creating employee schedules for the 500 plus inbound calls per day
Administrator (Mauriora)
Te Runanga O Toa Rangatira
07.2021 - 06.2022
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Updated internal databases to support document management.
- Established an organized filing system that streamlined document retrieval and reduced misplaced files.
- Served as a liaison between departments, fostering open communication channels that improved overall organizational function.
- Coordinated company events and meetings to foster teamwork and boost employee morale.
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
Community Vaccination Administrator
Ora Toa Health Unit
04.2021 - 07.2021
- Create bookings for Covid19 immunizations
- Manage inbound email requests
- Manage inbound calls
- Provide training and support for peers
- Provide guidance and best practices in IT systems
- Provide documentation to assist frontline staff with walk in customers to prioritize vaccination criteria
- Awhi front line clinic when required to service the 500+ patients per day requiring vaccinations
Fibre Operations Support Manager
Chorus NZ Ltd
08.2018 - 10.2019
- Newly created role to assist People Leaders and teams to achieve desired project outcomes
- Identified areas for improvements in reporting systems
Provisioning Manager
Chorus NZ Ltd
10.2012 - 08.2018
- Oversee operational management of customer installs
- In bound Call Centre management
- Recruitment, staff support & conflict resolution
- Technical support & training
- Key stakeholder collaboration
- Monthly and annual KPI reviews
- Administrative reporting
- Effectively multi-tasked by managing simultaneous projects and executive escalations
- Performance management of staff through effective training and evaluations
- Mitigated contingencies impacting resources, implementation and revenue recognition
Skills
- Community focused
- Active listener
- Interpersonal communication
- Adaptability
- Empathy
Hobbies and Interests
- Health and Well-being
- Whakapapa
- Whanau
Timeline
Practice Manager - Ora Toa Takapuwahia Medical Cen
Te Runanga O Toa Rangatira
05.2023 - Current
Human Resources Business Partner (Secondment)
Te Runanga O Toa Rangatira
01.2023 - 06.2023
Hub Call Centre Manager (Secondment)
Te Runanga O Toa Rangatira
06.2022 - 01.2023
Administrator (Mauriora)
Te Runanga O Toa Rangatira
07.2021 - 06.2022
Community Vaccination Administrator
Ora Toa Health Unit
04.2021 - 07.2021
Fibre Operations Support Manager
Chorus NZ Ltd
08.2018 - 10.2019
Provisioning Manager
Chorus NZ Ltd
10.2012 - 08.2018
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