Rona Lin
Customer Service, Chef
adelaide,SA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
3
3
years of professional experience
2
2
years of post-secondary education
2
2
Certificates
Work History
Lash Artist
Rona Lin
Taichung, Taiwan
12.2021 - 03.2023
- Worked with high attention to detail to complete precise, long-lasting lash looks.
- Addressed client questions, concerns and requests directly for maximum satisfaction.
- Maintained full schedule of appointments with other clients per week.
- Created unique looks matching individual client preferences and budgets.
- Consulted with clients to understand desired look and discuss available lash options.
- Followed strict safety standards to protect clients from injury or infection.
- Encouraged repeat business based on quality of service and strength of client relationships.
- Educated clients on how to clean and maintain lash extensions.
Salesman
Artso Furniture
Taichung, Taiwan
02.2020 - 11.2021
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Increased sales by offering advice on purchases and promoting additional products.
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
- Upheld high standards of customer service by promoting and upselling new products and services.
- Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
- Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
- Promoted and up-sold products and services to meet needs of customers.
Education
Certificated - Marketing
SIBN College
Sydney, NSW 02.2016 - 08.2016
Certificated 4 - Commercial Cookery
Holmes Institute
Sydney, NSW 06.2014 - 12.2015
Skills
Texturizing services specialist
Manicures and pedicures
Networking expertise
Customer consultation
Marketing and advertising
Business correspondence
Cash register operation
Dependable and Responsible
Organization and Time Management
Multitasking Abilities
Self-Motivated
Active Listening
Excellent Communication
Outstanding client retention
Certification
HACCP
Timeline
RSA
06-2023
Lash Artist
Rona Lin
12.2021 - 03.2023
Salesman
Artso Furniture
02.2020 - 11.2021
Certificated - Marketing
SIBN College
02.2016 - 08.2016
HACCP
12-2015
Certificated 4 - Commercial Cookery
Holmes Institute
06.2014 - 12.2015
Custom
- Provide Responsible Service of Alcohol
- Nationally Accredited
- Valid in QLD, WA, SA, NT, ACT, TAS, VIC