Ronak Jollani

• Supervised and coordinated activities of restaurant staff to ensure customer service standards are met.
• Ensured compliance with health and safety regulations in the kitchen, storage areas and dining area.
• Assigned duties and shifts to restaurant staff according to workload requirements.
• Trained new employees on restaurant policies and procedures.
• Resolved customer complaints regarding food quality or service issues promptly and courteously.

• Monitored daily operations to ensure efficient workflow processes were followed.

• Provided excellent customer service by attending to guests' needs promptly and courteously.

• Developed and maintained a high level of customer service standards.

• Coordinated special events for customers, ensuring all needs were met on time.

• Managed customer inquiries, complaints, and requests.

• Regularly connecting with students and their parents to share about the progress report
• Assigning teachers to connect with the students to solve their doubts or queries
• Completing tasks assigned by the management.

• Managing class rescheduling requests and handle Database and coordinate with Tech team to execute this in backend to manage on going classes.

• Maintaining daily trackers for student operations team as well as manage daily inbound/outbound email flow.

• Maintaining Documentation and Communicate the same to Stakeholders by recording customer queries and details.

• Contributing to team effort by accomplishing related results as needed.

• Initiating phone conversations with parents who complete demo classes for their kids.

• Intensely following up with the prospects and closing the sales within the sales cycle.

• Diligently communicating and priming the lead through channels.

• Achieving the weekly targets in a high-pressure performance driven competitive environment.

• Managing the crew staff.

• Maintaining food safety.

• Updating the Redbook (temperature checks, overall restaurant hygiene, stock updates).

• Updating the System (Cash variances, daily banking, managing tills).

• Guiding and motivating the crew members.

• Providing excellent customer service.

• Exceeding sales target.

• Provide outstanding services and ensure guest satisfaction.

• Address guest inquiries and concerns in a timely and professional manner.

• Coordinate with Event Coordinator in organizing meetings and special events as requested by guests.

• Monitor and manage expenses within allotted budget.

• Maintain the facility clean and appealing.

• Follow and enforce established policies and procedures.

• Make and change room assignments according to guest requirements.

• Ensures to provide guests with answers, alternatives and solutions to issues presented.

• Coordinate and manage communication between guests and staff.

• Promote all amenities, conveniences and programs offered.

• Direct, coach and manage the team.

• Appraise team's performance and produce reports.

• Examine activities logbook, assign tasks appropriately and implement control schedule daily.

• Welcome guests during check-in and giving a fond farewell to guest while checkout.

• Handling guest complaints and concern in an efficient and timely manner.

• Overseeing VIP guests.

• Coordinating and multi-tasking job duties in busy environment.

• Providing information regarding the hotel, town attractions and activities.

• Check on VIP reservations, complete their pre-registration formalities.

• Maintain up-to-date information on room rates, current promotions, offers and packages.

• Perform basic cashier activities as and when required.

• Give proper and complete handover to the next shift.