Ronald Bertelsen
Geraldton
Summary
Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker and consensus builder, with over 15 years in the Community Services industry and more than 10 years in the security industry.
Overview
18
18
years of professional experience
Work History
Team Leader
Regional Alliance West
11.2013 - Current
- Mentored and guided employees to foster proper completion of assigned duties.
- Conduct training and mentoring of team members to promote productivity, accuracy and commitment to friendly service.
- Built strong relationships with clients through positive attitude and attentive response.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Implemented new working processes to deliver multiple improvements.
- Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
Operations Manager
Sun City Security
06.2011 - 10.2013
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Identified and resolved unauthorized, unsafe or ineffective work practices.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Devised processes to boost long-term business success and increase profit levels.
- Reviewed shift reports to understand current numbers and trends.
- Trained new employees on proper protocols and customer service standards.
- Assisted in recruiting, hiring and training of team members.
- Supervised daily operations of multi-million dollar Security operation.
- Delegated operational daily tasks to employees, streamlining daily progress and efficiency.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
Reintegration Social Worker
Geraldton Resource Centre
08.2006 - 06.2011
- Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
- Documented data and completed accurate updates to case records.
- Interviewed individuals and families to assess needs and provide informational resources.
- Collaborated with community program leaders and advocates to make resources accessible to those in need.
Education
No Degree - Provide First Aid
Midwest Safety And Training
GeraldtonCertificate IV - Occupational Health And Safety
Progressive Training
Geraldton07.2012
Certificate III in Security Operations - Security And Protective Services
Valiant Security
Perth, WA02.2012
Diploma - Community Services
Central West College of TAFE
Geraldton, WA11.2001
Skills
- Onboarding and Orientation
- Evaluating Employee Work
- Shift Scheduling
- Giving Constructive Feedback
- Verbal and Written Communication
- Issue Resolution
- Teamwork and Collaboration
- Overseeing Daily Activities
- Current Security Officers
FUTURE EDUCATION GOALS
Bachelor of Psychological Science- Geraldton University Centre
Certificate III in Correctional Practice
Pool
I play competition eight ball and work well within a team in this sport.
Clearances
I currently have the following clearances and licenses
- WA Security Officers License
- Working With Children's
- Clearance to enter WA prisons as a contractor
- WA C class drivers license
I have previously held the below clearances and licenses
- MSIC
- ASIC
- Firearm Endorsement on my Security Officers License
Timeline
Team Leader
Regional Alliance West
11.2013 - Current
Operations Manager
Sun City Security
06.2011 - 10.2013
Reintegration Social Worker
Geraldton Resource Centre
08.2006 - 06.2011
No Degree - Provide First Aid
Midwest Safety And Training
Certificate IV - Occupational Health And Safety
Progressive Training
Certificate III in Security Operations - Security And Protective Services
Valiant Security
Diploma - Community Services
Central West College of TAFE
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