Summary
Overview
Work History
Education
Skills
Websites
Certification
Languages
References
Hobbies and Interests
Affiliations
Timeline
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Ronald Mutai

Brisbane,QLD

Summary

Organized focused and focused IT professional with experience utilizing new technologies. I am a Linux enthusiast with more than years of experience using Linux systems. I am a dynamic, multifaceted, and skilled person in project management and IT projects with a backing of educational skills and expertise. and implements

Develop solutions and sustainable technologies to assist the development of technology.

Dependable professional with strong background installing, maintaining and repairing systems and components. Maintains equipment safety and performance with in-depth inspections and corrections. Dedicated to quality and always professional.

Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Level 4 ICT Field Service Technician

ACT Logistics
Brisbane, Australia
04.2023 - Current
  • Provided technical support onsite and remotely to users with varying levels of IT knowledge.
  • Installed and configured new computer hardware, software and network systems.
  • Investigated faults across multiple platforms including hardware, software and applications.
  • Developed and documented operational processes for efficient use of ICT resources.
  • Managed user accounts, permissions, access rights and security protocols in accordance with company policy.
  • Performed regular backups of data to ensure business continuity in the event of a disaster recovery situation.
  • Supported mobile devices such as laptops, tablets and smartphones by configuring settings and installing applications.

Grocery Team Member

Woolworths metro
Brisbane, Australia
03.2022 - 11.2023
  • Stocked shelves with merchandise and rotated products to ensure freshness.
  • Assisted customers in locating items, answered questions about product features and prices.
  • Operated cash register efficiently and accurately during checkout process.
  • Provided excellent customer service by greeting customers, responding to inquiries, and resolving complaints in a professional manner.
  • Maintained cleanliness standards throughout the store including mopping floors, washing windows, dusting shelves, and cleaning restrooms.
  • Used cash register to accept cash or charge card for processing customer selections and purchases.
  • Cleaned shelves and restocked with new inventory when products stock ran low.

IT Assistant

Burphurm Enterprises
Kericho, Kenya
07.2016 - 11.2021
  • Provided technical support to staff and customers in person, over the phone, and via email.
  • Configured and maintained network hardware such as routers, switches, firewalls, servers, and other devices.
  • Installed new software applications and troubleshot existing software issues.
  • Maintained system backups and performed regular data recovery operations.
  • Created user accounts in active directory for new employees.
  • Resolved printer, scanner, fax machine related problems.
  • Managed inventory of IT equipment including laptops, desktops, phones.
  • Developed procedures for routine maintenance tasks such as patching and antivirus updates.
  • Troubleshooted internet connectivity issues on both wired and wireless networks.
  • Responded promptly to helpdesk requests from internal staff members.
  • Provided assistance in the development of policies related to IT security standards.
  • Set up and configured system user hardware and software applications.
  • Troubleshot hardware issues and worked with service providers to facilitate repairs for end users.

Sales Representative/ Customer Care

Imarisha Sacco Society LTD.
Eldoret, Kenya
05.2018 - 09.2020
  • Was tasked with recruiting members as well as serving them in the office before the opening of the branch in 2019
  • Developed and maintained relationships with existing clients to ensure customer satisfaction.
  • Generated new sales leads through cold calling and networking activities.
  • Analyzed customer feedback to improve products and services.
  • Provided technical support for customers using the company's products or services.
  • Researched competitors' products, prices, and sales techniques.
  • Attended industry events such as conferences, seminars.
  • Performed regular follow-ups with prospects to close deals in a timely manner.
  • Reviewed monthly performance against targets set by management team.

Project Assistant/ Data Entry

KeNHA
Kakamega, Kenya
06.2013 - 12.2014
  • Assisted Project Manager in preparing project plans, schedules, and budgets.
  • Prepared reports on project progress and performance metrics.
  • Monitored activities for compliance with applicable regulations, policies, and standards.
  • Participated in weekly status meetings with the Project Manager to discuss ongoing tasks and issues requiring resolution.
  • Assisted with resolving any conflicts between team members that arise during a project's execution phase.
  • Acted as point of contact between the Project Manager and other departments, teams within the organization regarding assigned tasks, projects.
  • Assisted with coordination of daily activities for projects.
  • Provided administrative support to the project team including scheduling meetings, coordinating travel, ordering supplies.
  • Organized and maintained project documents and records.

Technician

Masinde Muliro University of Science and Technology
Kakamega, Kenya
07.2009 - 08.2009
  • Lab Assistant and technical support
  • Performed troubleshooting and repair of equipment in accordance with manufacturer specifications.
  • Maintained records of repairs, calibrations, and tests performed on equipment.
  • Conducted preventive maintenance procedures according to established schedules.
  • Replaced defective components or parts as needed.
  • Installed software updates on customer machines while providing technical assistance when necessary.
  • Utilized a variety of hand tools including soldering irons, screwdrivers, pliers, cutters, wire strippers and crimpers.
  • Adhered to all safety policies and procedures while working in the lab environment.
  • Troubleshot systems and equipment and ran tests to make effective recommendations.

IT Intern

Finlay’s
Kericho, Kenya
05.2009 - 07.2009
  • IT assistant and Hardware maintenance
  • Installed, configured and tested hardware components such as routers, switches, firewalls and servers.
  • Performed troubleshooting on various software applications and systems.
  • Provided technical support to users with a variety of questions related to computer systems, software and hardware.
  • Researched potential technology solutions that could improve efficiency within the organization.
  • Maintained inventory records of all hardware equipment used by the organization.
  • Resolved customer service issues related to IT systems in a timely manner.
  • Collaborated with other team members to deliver high quality results within tight deadlines.

Education

Master of Cyber Security - Cyber Security

Griffith University Nathan Campus
Brisbane, QLD
07-2025

Linux Security Essentials - Cyber Security

Linux Foundation
01.2022

The system, Networking, and LAN/WAN Management/Manager -

Cisco Networking Academy
01.2020

Certification, Supervisory Skills Development. - Project Management

Kenya Institute of Management
06-2019

Bachelor’s degree in Computer Science, Information Technology - Computer Science And Programming

Masinde Muliro University of Science And Technology
Kakamega, Kenya
12-2016

Diploma in project management, Project Management - Project Managemnet

Kenya Institute of Management
Eldoret, Kenya
12-2016

Diploma in Computer Studies, Information Technology - Computer Installation And Repair Technology

Rift Valley Technical Training Institute
Eldoret, Kenya
12-2012

Certificate in management, Management -

Kenya Institute of Management
06.2010

K.C.S.E, Kenya Certificate of Secondary Education -

St. Joseph’s Boys High School Kitale
01.2008

K.C.P.E, Kenya Certificate of Primary Education -

Highlands Primary School, Kericho
01.2003

Skills

  • Linux Systems
  • Microsoft Office
  • Project Management
  • Linux Systems Administration
  • Network device configuration
  • User support
  • Network Troubleshooting
  • CISCO networks routing and switching
  • Basic Python programming
  • Java
  • System Installation
  • Data Collection
  • Equipment Repair
  • Customer Service
  • Technical Troubleshooting
  • Preventive Maintenance
  • Troubleshooting and Repair
  • Repair and Installation
  • Hardware and Software Installation
  • Courteous and Professional

Certification

  • Splunk Certified Cybersecurity Defense Analyst
  • Speaker: Embedded Linux Conference Europe 2020
  • Introduction to Cybersecurity (CISCO)
  • Introduction to IT and Cybersecurity

Languages

  • English, Full Professional
  • Kiswahili, Professional Working
  • Spanish, Basic

References

  • Ashleigh Handley, Service Delivery Manager, ACT Logistics, Australia, 0450755116, a.handley@actlogistics.com.au
  • Dr Juma Kilwake, Lecturer Masinde Muliro University of Science and Technology, P.O Box 190 Kakamega, Kenya, +254724416989, kilwake@hotmail.com
  • Ms Dorothy Rambim, Lecturer Masinde Muliro University of Science and Technology, P.O Box 190 Kakamega, Kenya, +254722471419, darambim8@gmail.com
  • Mr. Samuel Mutai, Tutor Alphax ICT center Eldoret, +254721102465, ssmutai@gmail.com
  • Mr B Cheruiyot, ICT Manager Moi Teaching and Referral Hospital, P.O Box 3 – 30100 Eldoret, Kenya, +254723036458, ictmanager@mtrh.or.ke

Hobbies and Interests

  • Writing poems
  • Playing Chess
  • Playing Sudoku
  • Social support
  • Handball
  • Reading Novels
  • Topical Writing
  • Research

Affiliations

  • Playing chess
  • Sudoku
  • poem writing
  • Playing handball

Timeline

Level 4 ICT Field Service Technician

ACT Logistics
04.2023 - Current

Grocery Team Member

Woolworths metro
03.2022 - 11.2023

Sales Representative/ Customer Care

Imarisha Sacco Society LTD.
05.2018 - 09.2020

IT Assistant

Burphurm Enterprises
07.2016 - 11.2021

Project Assistant/ Data Entry

KeNHA
06.2013 - 12.2014

Technician

Masinde Muliro University of Science and Technology
07.2009 - 08.2009

IT Intern

Finlay’s
05.2009 - 07.2009

Master of Cyber Security - Cyber Security

Griffith University Nathan Campus

Linux Security Essentials - Cyber Security

Linux Foundation

The system, Networking, and LAN/WAN Management/Manager -

Cisco Networking Academy

Certification, Supervisory Skills Development. - Project Management

Kenya Institute of Management

Bachelor’s degree in Computer Science, Information Technology - Computer Science And Programming

Masinde Muliro University of Science And Technology

Diploma in project management, Project Management - Project Managemnet

Kenya Institute of Management

Diploma in Computer Studies, Information Technology - Computer Installation And Repair Technology

Rift Valley Technical Training Institute

Certificate in management, Management -

Kenya Institute of Management

K.C.S.E, Kenya Certificate of Secondary Education -

St. Joseph’s Boys High School Kitale

K.C.P.E, Kenya Certificate of Primary Education -

Highlands Primary School, Kericho

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