Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ronalyn Emaas

Health Service Assistance / Security / Customer service
Melbourne,VIC

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

9
9
years of professional experience

Work History

Health Service Assistance

Mercy hospital
Werribee, VIC
  • Disinfected tools, equipment and surfaces between patients.
  • Cleaned and set up rooms in preparation for patient appointments.
  • Prepared and delivered meals to patients, assisting with feeding when necessary.
  • Monitored patient progress and reported changes to healthcare professionals.

Rover | Control Room Operator

Certis Security
Melbourne, VIC
12.2021 - Current
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Responded quickly to emergency situations to assess and deflect issues.
  • Monitored CCTV cameras and alarm systems for security breaches.
  • Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
  • Investigated suspicious activities and persons to maintain security of premises.

Event Security Officer

AIG Security
Melbourne, VIC
01.2021 - Current
  • Operated handheld metal detector and other surveillance devices to screen individuals entering facility.
  • Permitted entry with escort for approved persons into secure locations.
  • Answered alarms, investigated disturbances and contacted law enforcement personnel to escalate crises.
  • Oversaw entry and exit of up to 30,000 employees and visitors daily

Static and Rover

Nu Force Security Group
Box hill Hospital, VIC
01.2019 - 12.2021
  • Monitored alarm systems to detect any unauthorized entries into protected areas.
  • Scanned incoming and outgoing personnel and packages using hand-held wands and x-ray machinery to protect building, assets and individuals.
  • Responded quickly to medical emergency involving collapsed patron
  • Monitored security camera system day and night to protect lives and property

Rover Security Guard

Assetlink Security Group
Melbourne Central, VIC
05.2021 - 07.2021
  • Answered alarms, investigated disturbances and contacted law enforcement personnel to escalate crises.
  • Reviewed camera and system feeds and alerted proper respondents regarding discrepancies.
  • Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
  • Administered CPR and first aid to resuscitate individuals while waiting for emergency medical responders to arrive.
  • Oversaw entry and exit of up to thousands employees and visitors daily

Cafe Worker

Cafe And Co
Malvern, VIC
01.2016 - 12.2017
  • Maintained clean and attractive product displays to entice customer purchases.
  • Wiped, sanitized and maintained floors, facility and equipment to adhere with company standards and procedures.
  • Fulfilled customer orders while complying with pricing, packaging, and weighing procedures.
  • Kept pastry and dessert case stocked with fresh selections and arranged to entice orders
  • Inspected kitchen equipment and appliances 4 times per week to verify functional operation
  • Maintained clean and attractive product displays to entice customer purchases

Receptionist

Natural Therapy & Health Center
Melbourne, VIC
02.2015 - 01.2016
  • Answered central telephone system and directed calls accordingly.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Confirmed appointments, communicated with clients and updated client records.
  • Resolved customer problems and complaints.
  • Responded to inquiries from callers seeking information.

Education

Certificate - Certificate 3 in Security Operations

Kangan Institute
Kangan Institute
03.2019

Certificate - Certificate 2 in Security Operation

Kangan Institute
Broadmeadows, VIC
11.2018

Certificate - Health And Fitness

Australian College of Fitness & Bodywork
Melbourne, Australia
07.2018

Bachelor of Food And Nutrition - Food And Nutrition

Holy Angel University
Angeles City ,pampanga
03.2014

First Aid -

CPR First Aid
Cheltenham
10.2023 - 10.2023

Skills

  • Cash handling, fast learner and Attentive to Details
  • Security Operations Experience
  • Safety and Security
  • Medical Emergency Response
  • Emergency Awareness

Timeline

First Aid -

CPR First Aid
10.2023 - 10.2023

Rover | Control Room Operator

Certis Security
12.2021 - Current

Rover Security Guard

Assetlink Security Group
05.2021 - 07.2021

Event Security Officer

AIG Security
01.2021 - Current

Static and Rover

Nu Force Security Group
01.2019 - 12.2021

Cafe Worker

Cafe And Co
01.2016 - 12.2017

Receptionist

Natural Therapy & Health Center
02.2015 - 01.2016

Health Service Assistance

Mercy hospital

Certificate - Certificate 3 in Security Operations

Kangan Institute

Certificate - Certificate 2 in Security Operation

Kangan Institute

Certificate - Health And Fitness

Australian College of Fitness & Bodywork

Bachelor of Food And Nutrition - Food And Nutrition

Holy Angel University

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Ronalyn EmaasHealth Service Assistance / Security / Customer service