Ronalyn Klementsen
Gold Coast,QLD
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Spent 4 years parenting, now eager to return to pursuing a full-time career. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Dental Receptionist
Metro Dental Clinic
05.2018 - 01.2019
- Scheduled, rescheduled, and cancelled appointments for dental patients.
- Provided excellent customer service to create positive experiences and build patient trust.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Obtained payments from patients and scanned identification and insurance cards.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Placed new supply orders, managed inventory and restocked clerical spaces.
Front Office Attendant
La Pamela Suites
07.2017 - 09.2017
- Completed clerical tasks such as filing, copying, and distributing mail.
- Interacted with customers by phone, email, or in-person to provide information.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
Part-Time Cashier
QPC Ads
07.2017 - 09.2017
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Welcomed customers and helped determine their needs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Education
Bachelor of Science - Tourism Management
St. Alexius College
Philippines03.2017
Skills
- Customer Service and Rapport
- Transactions and cash handling
- Hotel Reservations
- Office Support
- Cooperative Attitude
- Time Management Skills
- Front Office Management
- Cleaning and Maintenance
- Service Oriented
- Kitchen Staff Support
Certification
- Food and Beverage Attendant Training 2017
- Housekeeping Attendant Training - 2016
- Tour Guide Training - 2015
Timeline
Dental Receptionist
Metro Dental Clinic
05.2018 - 01.2019
Front Office Attendant
La Pamela Suites
07.2017 - 09.2017
Part-Time Cashier
QPC Ads
07.2017 - 09.2017
Bachelor of Science - Tourism Management
St. Alexius College
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