RONAN DUFF
Perth
Summary
Proactive Department Manager with excellent time management skills to multi-task while working within deadlines and time constraints. Offering 5 years of hands-on experience in retail operations. Proficient in budgeting, inventory management and merchandising. Disciplined professional committed to driving sales goals and ensuring smooth functioning shifts.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Department Manager
McDonald's
04.2023 - 09.2024
- Developed and delivered weekly sales projections to ensure targets were met and optimized.
- Designed and managed weekly employee schedules, ensuring efficient staffing and operational flow.
- Led the hiring and onboarding process for new team members, ensuring a smooth integration into store operations.
- Participated in store visits and audits, providing valuable insights for operational improvements and compliance.
- Conducted safety briefings and coaching sessions to foster a culture of safety and continuous improvement.
- Supported the training and development of new managers, equipping them with the skills and knowledge to excel in their roles.
Manager
McDonald's
10.2022 - 04.2023
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Developed and maintained relationships with customers and suppliers through account development.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
Crew Coach
McDonald's
10.2019 - 10.2022
- Recognized high-performing crew members regularly, encouraging continued excellence and dedication to their roles.
- Fostered a positive work environment, enhancing crew morale and job satisfaction.
Crew Member
McDonald's
12.2018 - 10.2019
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
Education
WACE Certificate - undefined
Swan Christian College
Middle Swan, WA09.2022
Skills
- Safety and Security
- Team Development
- Problem Resolution
- Shift Scheduling
- Administration and Reporting
- Systems and software expertise
- Human Resources Management
- Performance Tracking and Evaluation
- Financial Management
Certification
- Cert III Retail
- Cert III Business
- First aid trained
Timeline
Department Manager
McDonald's
04.2023 - 09.2024
Manager
McDonald's
10.2022 - 04.2023
Crew Coach
McDonald's
10.2019 - 10.2022
Crew Member
McDonald's
12.2018 - 10.2019
WACE Certificate - undefined
Swan Christian College
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