Ronan Dunne
Sydney,NSW
Summary
Dynamic professional with a proven track record at CMC Markets APAC, excelling in client relationship building and consultative selling. Leveraged Salesforce CRM to enhance sales processes, achieving significant client retention through personalized service. Demonstrated leadership at North Ryde Golf Club, improving workflows by 20%. Skilled in effective communication and problem-solving.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Client Services Associate
CMC Markets APAC
Sydney
05.2024 - Current
- Collaborate closely with the sales team to identify opportunities for upselling and cross-selling financial products and services, averaging 50 contacts per day.
- Utilise Salesforce to manage client accounts, track opportunities, and optimize communication, ensuring efficiency in the sales process.
- Drive client retention by maintaining strong, trust-based relationships through consistent communication and personalized service.
Team Leader - Senior Groundsman
North Ryde Golf Club
Sydney
05.2021 - 05.2024
- Managed daily operations and tasks for a team of 5 to 10 grounds staff, ensuring seamless coordination and maintaining high-quality course conditions.
- Reduced maintenance issues by 20% by implementing more efficient workflows and equipment usage.
Administrative Assistant
Nurney Financial Services
, Ireland
05.2017 - 05.2019
- Streamlined the process for handling in excess of 50 client appointments per month.
- Coordinated marketing efforts, including email campaigns and client outreach initiatives, which resulted in a 15% increase in lead generation for financial products.
Education
Tech Sales - Information Technology/Sales
Launchpad Academy
11-2024
Post-Graduate Degree - Business
National University of Galway
Ireland08-2019
Bachelor of Arts - Legal Studies & Geography
National University of Galway
Ireland05-2016
Skills
- Client Relationship Building
- Problem Solving & Conflict Resolution
- Effective Communication
- Consultative Selling
- Salesforce CRM
- Product Knowledge
Certification
- Hubspot Inbound Sales
- Kaplan RG146 Financial Advice
References
References available upon request.
Timeline
Client Services Associate
CMC Markets APAC
05.2024 - Current
Team Leader - Senior Groundsman
North Ryde Golf Club
05.2021 - 05.2024
Administrative Assistant
Nurney Financial Services
05.2017 - 05.2019
- Hubspot Inbound Sales
- Kaplan RG146 Financial Advice
Tech Sales - Information Technology/Sales
Launchpad Academy
Post-Graduate Degree - Business
National University of Galway
Bachelor of Arts - Legal Studies & Geography
National University of Galway
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