Ronda De Marco
Mt Waverley
Summary
Experienced and highly organised administrative professional with over 12 years’ experience supporting senior executives and teams within healthcare settings. Proven ability to manage multi-site operations, coordinate complex schedules, and implement systems that enhance efficiency and compliance. Recognised for discretion, stakeholder management, and the ability to adapt quickly to new challenges, ensuring high-quality assistance in complex and changing environments.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Personal Assistant
Monash Health
02.2023 - Current
- Provide high-level executive support to senior operational and clinical leaders.
- Streamline administrative processes and coordinate complex schedules.
- Manage confidential communications and support program initiatives and audits.
- Maintain strong relationships with internal and external stakeholders.
- Proactively improve and streamline key administrative processes.
- Contribute to efficiency, continuity, and effectiveness of program operations.
- Adapt to periods of secondment leave, independently prioritising tasks and solving problems.
- Serve as main point of contact for the DCO team, particularly in coordinating nursing audits.
Group Practice Manager
Create Health
07.2022 - 01.2023
- Supervised team of twelve office personnel.
- Leading operations and streamlining initiatives.
- Integrated new policies, procedures, and management frameworks to enhance efficiency.
- Evaluated, developed, and implemented HR and WHS policies.
- Fostered a safe, compliant, and positive workplace culture.
Otolaryngology Administrative Coordinator & Data Manager
Monash Health
11.2019 - 07.2022
- Recognised for initiative and a solutions-focused mindset, successfully reviewing and gaining approval for 60 outdated ENT policies within eight months.
- Independently managed complex medical staff rostering across four hospital sites, while coordinating audits and delivering special projects with minimal handover.
- Fostered collaboration across multidisciplinary teams, demonstrating strong multitasking abilities and a proactive approach stakeholder engagement.
Cardiothoracic Office Coordinator
Monash Health
11.2017 - 11.2019
- Earned a permanent role following a casual placement, recognised for exceptional efficiency, organisation, and process improvement.
- Led daily operations of the Cardiothoracic Surgery office, collaborating with clinicians and the Data Manager to support seamless workflow.
- Demonstrated initiative and adaptability, independently managing varied responsibilities and overhauled a 28-page onboarding handbook for Junior Medical Staff.
Echocardiogram Laboratory Secretary (Long Service Leave Cover)
MonashHeart – Monash Health
05.2017 - 11.2017
- Adapted quickly to a high-pressure clinical role, efficiently coordinating inpatient and outpatient bookings aligned with sonographer schedules.
- Managed diverse administrative tasks in a fast-paced environment, ensuring smooth operations and patient flow.
- Recognised for a strong work ethic, consistently delivering reliable and proficient support across clinical and office functions.
Administration Site Lead
Monash Health
01.2015 - 04.2017
- Promoted to Administration Site Lead, overseeing operations across five federally funded Diabetes clinics.
- Served as Secretary to the Deputy Director of Diabetes and supported the Endocrinologist’s private consulting suite.
- Oversaw daily operations and clinic workflows at Special Medicine (Clayton), leading admin staff to ensure efficient service delivery.
Administration Assistant
Monash Health
07.2013 - 12.2014
- Initially recruited for a short-term casual role, transitioned to permanent employment due to reliability and strong performance.
Executive Assistant (Casual)
Monash Health
05.2013 - 06.2013
- Provided high-level administrative support to Capital Planning executives during unplanned sick leave.
- Ensured continuity of operations without a formal handover by quickly adapting and resolving issues independently.
- Offered a permanent job-share Executive Assistant position following successful interim performance.
Skills
- Administrative and senior leadership support
- Complex calendar and inbox management
- Confidential communication handling
- Workflow and process improvement
- High-level document and data management
- Adaptability to change management
- Proficient in Microsoft Office 365 and Centralised Services Portal
- Stakeholder liaison and relationship management
- Strong written and verbal communication
- Detail-oriented approach
Certification
- 2021 Advanced Excel (Levels 1–3)
- 2019 Diploma of Business & Certificate IV in Health Administration
- 2017 Kronos Payroll Fundamentals
- 2016 Inspiring Leadership Program
Fun Fact
I enjoy refurbishing outdated furniture, breathing new life into forgotten pieces through creative restoration and design.
Timeline
Personal Assistant
Monash Health
02.2023 - Current
Group Practice Manager
Create Health
07.2022 - 01.2023
Otolaryngology Administrative Coordinator & Data Manager
Monash Health
11.2019 - 07.2022
Cardiothoracic Office Coordinator
Monash Health
11.2017 - 11.2019
Echocardiogram Laboratory Secretary (Long Service Leave Cover)
MonashHeart – Monash Health
05.2017 - 11.2017
Administration Site Lead
Monash Health
01.2015 - 04.2017
Administration Assistant
Monash Health
07.2013 - 12.2014
Executive Assistant (Casual)
Monash Health
05.2013 - 06.2013
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