Ronelle Dickens
Ballajura,WA
Summary
To establish in a position as a Administrative Coordinator where I can utilize the range of skills I have developed to assist the company to achieve its objectives. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
12
12
years of professional experience
Work History
Personal Assistant / Secretarial & Administrative
WA Tuberculosis
Perth
10.2022 - 06.2023
- Provided confidential and administrative support to the Directors of WA TB Control Program, Humanitarian Entrant Health Service, Managers and relevant staff
- Arranged and maintained a schedule of appointments, meetings and other commitments for the Directors and Managers to enable efficient time management, including preparation of agendas and supporting documentation, recording and distributing minutes; follow-up of agreed actions as required
- Monitored incoming correspondence including e-mails, letters and referrals and ensure urgent matters are dealt with by senior staff.
- Coordinated requests for medical information from patients, internal and external providers in a timely manner
- Collected and distributed incoming and outgoing mail, including maintaining electronic mailboxes
- Prepared and formatted complex documents to a high standard of accuracy and presentation
- Managed appointment bookings, pathology and x-ray requests for telehealth videoconferencing clinics, liaising with regional sites this includes sending a reminder to the patient via Health Direct to join the videocall and arriving the patient into Medtech when they come online
- Managed meeting room and car bookings, courier services and catering requirements
- Carried out reception duties and other administrative tasks as required
- Waiving accounts and Consumer Participation Payment Request form (AP3) forms for processing (which is payment to consumers for their time for attending meetings).
- Records Management – Recall of files and procesing Release of information
- Lattice – Leave balances and updating performance appraisals / personal development
- HR Activities – Assisted the Director with HR documentation and processing of new staff members contract and computerized staff files
- My main duties were typing and creation of patient correspondence, meeting organisation and minute taking, travel coordination and sending parcels usually by courier around WA
ADMINISTRATIVE COORDINATOR
PATHWAYS
Shenton Park, WA
04.2013 - 10.2022
- Assist Program Manager and Head of Service with administrative tasks and projects
- Supervise and assist Clerical Officer as well as the Team
- Minute Team Business Meeting – monthly and send send Agendas
- Attend intake meeting on Thursday and update Excel Spreadsheet
- Enter requisitions and payments into iProcurement
- Enter new referrals into Psolis/make up file
- Enter PSOLIS Activations and Deactivations and Outcome Referrals as required
- Monitor Room and Vehicle Bookings
- Order stationery and Water when needed
- HCN paperwork-Contracts-Update staffing Profile
- IT requests and swipe card access for new staff members
- Empac requests
- Petty Cash
- Assist with filing & maintain the file room
- Assist all staff with ILearn queries
- Reception/switchboard backup.
ADMINISTRATOR –OCCUPATIONAL THERAPIST DIANELLA
01.2012 - 01.2019
- Customer Service
- Filing Database & Records Management
- Administrative Support & Spreadsheets
- Appointment scheduling
- Invoice and balancing of books on Quick books.
CLERICAL OFFICER/RECEPTIONIST
PATHWAYS
Shenton Park
04.2013 - 07.2016
- Referrals, Service Events, Outcomes, Activations/Deactivations on Psolis
- Pay invoices and Create Purchase Orders –IPROC
- Responsible for managing and obtaining Petty Cash
- Govt
- Vehicles Responsible for bookings, vehicle log sheets, services etc
- Ordering of stationary, forms, equipment and miscellaneous items
- Requisitions for repairs on Empac
- Interview/Enterprise Search for archived document for ‘Release of Information.’ Key Register: Responsible for documenting and the issue of keys
- Files: Preparing and maintaining medical records
- Appointment scheduling
- Maintain meeting room schedule, outgoing and ingoing mail
- Osh Representative.
EXECUTIVE ASSISTANT
CAHS –EXECUTIVE OFFICE
Hay Street
03.2015 - 04.2015
- Provided secretarial and general clerical and reception support for the Director, Specialised CAMHS and Research, Education and Policy and the CAMHS Executive office
- Coordinates and maintains a schedule of appointments, meetings and other commitments for the Director
- Screening of incoming correspondence and telephone calls, redirecting to appropriate staff for action; draw the Director’s attention to urgent and important items and takes action as appropriate to facilitate management of the work-flow through the office
- Drafts correspondence, memos, prepares general letters and types correspondence and reports, preparing complex documents to a high standard of accuracy and presentation
- Compile and collates files, papers and other information to brief the Director on issues to prepare for meetings; organises meetings and functions, booking venues and organising catering requirements along with providing secretarial support which includes the preparation of agendas and supporting documentation; recording and distributing of minutes; and follow-up of agreed actions as required.
RECEPTIONIST / ADMINISTRATOR
STEP AHEAD SPEECH DIANELLA
02.2011 - 04.2013
- Telephone Reception, Client Service
- Filing Database & Records Management
- Administrative Support, Reports & Spreadsheets, Appointment scheduling
- Claiming invoices on Fahcsia funding scheme- Children with Autism.
Education
Skills
- Computer Literate –Microsoft Packages, FOFMS, QUICKBOOKS, Medtech, MS Teams, Health Direct Systems
- National Transcription Service (NTS) MyFT (My File Transfer) Videoconferencing/Telehealth Clinic
- Multitasking Skills
- Problem Solving
- Team work abilities
- Strong communication and interpersonal skills
- Excellent time management skills
- Client Relations
- Call Screening
- Dedicated Team Player
References
- Natasha Tucker, Program Manager, 0404854903, Pathways
- Sonja, Administration Coordinator, 0413242981, WATBCP
- Corene Wainstein, Director, 0410651755, Step Ahead Services
Timeline
Personal Assistant / Secretarial & Administrative
WA Tuberculosis
10.2022 - 06.2023
EXECUTIVE ASSISTANT
CAHS –EXECUTIVE OFFICE
03.2015 - 04.2015
ADMINISTRATIVE COORDINATOR
PATHWAYS
04.2013 - 10.2022
CLERICAL OFFICER/RECEPTIONIST
PATHWAYS
04.2013 - 07.2016
ADMINISTRATOR –OCCUPATIONAL THERAPIST DIANELLA
01.2012 - 01.2019
RECEPTIONIST / ADMINISTRATOR
STEP AHEAD SPEECH DIANELLA
02.2011 - 04.2013
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