Summary
Overview
Work History
Education
Skills
Timeline
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Ronen Prasad

Melbourne,VIC

Summary

Knowledgeable and dedicated customer service professional with extensive experience in the industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

9
9
years of professional experience

Work History

Member Service Representative

RACV
11.2023 - Current
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
  • Responded to customer calls and emails to answer questions about products and services.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
  • Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
  • Recommended products to customers, thoroughly explaining details.
  • Handled sensitive information with discretion, adhering strictly to privacy regulations and company policies.
  • Reduced average call duration, skillfully guiding customers towards optimal solutions in a timely manner.
  • Provided exceptional customer support during peak periods, helping maintain the highest level of service quality despite increased demand.

Team Member

Bunnings Warehouse
07.2020 - 11.2023
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.
  • Educated customers on proper application techniques for various types of paints, empowering them to complete successful DIY projects.
  • Shared personal recommendations and product knowledge with customers to help determine correct product for customer DIY projects.
  • Gained valuable insight into retail management by working closely with experienced supervisors and department leads.
  • Addressed and resolved customer complaints in polite and professional manner.

Team Member / Online E-Commerce Picker

Woolworths Supermarket
09.2018 - 11.2021
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Reviews orders prior to pick up for accuracy and purchase-by dates.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Addressed and resolved customer complaints in polite and professional manner.
  • Assisted with inventory counts and stocking of merchandise.
  • Trained new team members by relaying information on company procedures and safety requirements.

Customer Service Cashier

KFC
05.2015 - 10.2018
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.
  • Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
  • Resolved customer complaints and maintained clean and tidy checkout area.

Education

Aeronautical Engineering -

RMIT University
Melbourne, VIC

VCE

Dandenong High School
10.2017

Skills

  • Customer Service
  • Financial Transactions
  • Customer Support
  • Credit Union Knowledge

Timeline

Member Service Representative

RACV
11.2023 - Current

Team Member

Bunnings Warehouse
07.2020 - 11.2023

Team Member / Online E-Commerce Picker

Woolworths Supermarket
09.2018 - 11.2021

Customer Service Cashier

KFC
05.2015 - 10.2018

Aeronautical Engineering -

RMIT University

VCE

Dandenong High School

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Ronen Prasad