Ronesh Anand
Hoppers Crossing,VIC
Summary
Motivated Community Support Professional experienced in client well-being and resource connection. Delivered effective communication and problem-solving through strong record-keeping skills and relevant certifications in First Aid, CPR, and Working with Children Check. Committed to enhancing public-facing work and conservation efforts.
Overview
1
1
Certification
7
7
years of post-secondary education
26
26
years of professional experience
Work History
Caregiver for Mom
Home
Hoppers Crossing, VIC
03.2020 - Current
- Provided companionship and emotional support to enhance client well-being.
- Maintained a clean and safe living environment for clients at home.
- Communicated effectively with family members about client needs and preferences.
- Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
- Helped clients communicate with loved ones by typing written messages and relaying verbal messages.
- Consulted with client care team to continually update care plans.
Community Support Worker
My Supports
Campbelltown, NSW
12.2017 - 03.2020
- Delivered daily support focused on safety, dignity, and wellbeing, ensuring positive client experiences.
- Offered empathetic support to clients in community settings, fostering trust and engagement. in client-focused community environments.
- Facilitated access to disability support services for clients and families, enhancing quality of life.
Peer Support Worker
Mind & Body Consultants
Auckland New Zealand , North Island
01.2014 - 12.2016
- Provided guidance and emotional support to clients and families, strengthening their coping strategies and resilience.
- Facilitated client engagement in community-based settings through active listening and practical assistance to foster a supportive environment.
- Linked individuals to relevant community resources and services tailored to their specific needs to enhance access to support.
- Maintained accurate records and case notes to support ongoing client care.
Call Centre Operator
Genesis Energy
Hamilton, New Zealand , North Island
01.2007 - 12.2007
- Managed customer enquiries over the phone, delivering clear service information to enhance understanding.
- Resolved customer issues calmly, contributing to a consistently positive customer experience.
- Updated records precisely while handling high-volume communication tasks to ensure accurate information flow.
Computer Technician
Tech Help Services
Wellington,New Zealand , North Island
01.2001 - 12.2002
- Troubleshot technical issues, enhancing user experience with computer systems.
- Executed system support tasks, applying problem-solving skills and attention to detail to resolve issues.
- Provided administration and customer-facing technical support, improving user satisfaction.
Education
Certificate III Graphic Design Fundamentals - Graphic Design
TAFE Campbelltown
Campbelltown , NSW 01.2022 - 06.2022
Mental Health Peer Support Certificate IV - Mental Health
Mind & Body Consultants
Auckland , New Zealand , North Island 01.2013 - 01.2015
Private Pilots - Aviation
Kapiti Air Academy
Kapiti Coast, Wellington 01.2003 - 12.2007
Skills
- Case management
- Crisis intervention
- Mental health support
- Community engagement
- Customer service
- Record keeping
- Data entry
- Problem-solving
- Conflict resolution
- Communication
- Cultural awareness
Certification
- National Police Certificate
- First Aid
- Working with Children Check (WWCC)
- Mental Health First Aid (MHFA)
- Cardiopulmonary Resuscitation (CPR)
- Driver Licence
Timeline
Certificate III Graphic Design Fundamentals - Graphic Design
TAFE Campbelltown
01.2022 - 06.2022
Caregiver for Mom
Home
03.2020 - Current
Community Support Worker
My Supports
12.2017 - 03.2020
Peer Support Worker
Mind & Body Consultants
01.2014 - 12.2016
Mental Health Peer Support Certificate IV - Mental Health
Mind & Body Consultants
01.2013 - 01.2015
Call Centre Operator
Genesis Energy
01.2007 - 12.2007
Private Pilots - Aviation
Kapiti Air Academy
01.2003 - 12.2007
Computer Technician
Tech Help Services
01.2001 - 12.2002