Ronesh Sharma
Caddens,NSW
Summary
Hardworking Picker successful at transporting goods, completing orders and putting together shipments in high-volume, busy environments. Ready to apply Pick Packer and Machine Operator skills developed over 4 years in warehouse settings to new growth-oriented role.
Strong team player with basic mechanical maintenance and repair knowledge seeking new long-term warehouse position with Belmont Timber. Bringing 1 years of related experience in item inspection, package preparation and shipment management.
Overview
2
2
years of professional experience
Work History
Greenstone Financial Service
Customer Care Agent
Baulkham Hills, NSW
06.2023 - Current
- Answered customer inquiries over the phone and via email.
- Provided accurate, valid, and complete information to customers.
- Resolved customer complaints promptly and professionally.
- Built sustainable relationships of trust through open communication with customers.
- Maintained a detailed record of all customer interactions, transactions, comments, and complaints.
- Assisted customers in navigating through website features and functions to locate desired information or products.
- Followed up on customer inquiries not immediately resolved by providing timely updates on the status of their requests.
- Ensured compliance with company policies regarding privacy laws and data protection regulations.
Everyday Insurance
Customer Service Representative
Mascot, NSW
03.2022 - 04.2024
- Developed effective working relationships with team members across multiple departments.
- Stayed current on relevant product and service offerings as well as competitor pricing models.
- Assisted customers with navigating the company's website to locate desired information or items for purchase.
- Performed follow-up calls as necessary to ensure satisfactory resolution of customer inquiries.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Developed strong relationships with customers by providing personalized assistance and support.
Education
High School Diploma -
Rooty Hill High School
Rooty Hill, NSW2013
Skills
- Automatic packing equipment
- Storage organization
- Tagging expertise
- Process improvement
- Overhead crane operator training
- Automotive logistics and procedures
- Manufacturing and warehouse procedures
- Inventory tracking
- Expense control
- First aid certified
- Safe driver
- Fluent in English
- Heavy industrial equipment
- Map reading and navigation skills
- Flexible schedule
Timeline
Greenstone Financial Service
Customer Care Agent
06.2023 - Current
Everyday Insurance
Customer Service Representative
03.2022 - 04.2024
High School Diploma -
Rooty Hill High School
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