Microsoft Office
Ronesh Sharma
Customer Service
Caddens,NSW
Summary
Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs.
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
2
2
Languages
Work History
Customer Care Agent
Genesis Energy
Hamilton, Hamilton
05.2024 - 06.2024
- Followed-up with customers after purchase to ensure satisfaction.
- Suggested additional products or services that may be beneficial for customers.
- Maintained accurate records of customer interactions and transactions.
- Provided detailed information about products and services upon request.
- Developed strategies to increase customer retention rates.
- Troubleshot technical problems related to products or services provided by the company.
- Built strong relationships with customers by providing exceptional service.
- Identified customer needs and provided appropriate solutions.
- Monitored incoming calls from customers, ensuring all were answered in a timely manner.
Customer Care Representative
Greenstone Financial Services
Bella Vista, Sydney
06.2023 - 04.2024
- Answered customer inquiries over the phone and via email.
- Provided accurate, valid, and complete information to customers.
- Resolved customer complaints promptly and professionally.
- Assisted customers in navigating through website features and functions to locate desired information or products.
- Ensured compliance with company policies regarding privacy laws and data protection regulations.
- Created monthly reports summarizing customer service activities including number of calls handled, resolution rate.
- Performed administrative duties such as filing paperwork, maintaining records, updating databases.
Customer Service Representative
Everyday insurance (Woolworths)
Mascot, Sydney
02.2022 - 06.2023
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Set up and activated customer accounts.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Used proven techniques to de-escalate angry customers during telephone interactions.
- Made outbound calls to obtain account information.
- Improved customer service wait times to mitigate complaints.
Courier Contractor
Capital Transport
Sydney, NSW
08.2020 - 02.2022
- Made sure that all paperwork was completed accurately in order to maintain accurate records of deliveries and pickups.
- Received delivery instructions from dispatchers or supervisors via telephone or two-way radio.
- Delivered packages to homes, businesses, hospitals, schools, construction sites and other locations in a timely manner.
- Ensured proper loading techniques were used to secure freight safely during transport.
- Followed appropriate safety procedures for transporting hazardous materials.
Security Officer
Always Synergy
Sydney, NSW
02.2017 - 12.2020
- Assisted in the development and implementation of security policies and procedures.
- Responded to alarms and conducted investigations as required.
- Monitored surveillance cameras and responded to suspicious activity.
- Participated in training sessions to stay up-to-date on current security trends and best practices.
- Assisted with crowd control during large events held at the facility.
- Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto premises.
- Prepared detailed reports regarding daily activities, unusual occurrences, maintenance issues.
- Enforced access control measures in accordance with established procedures.
- Confirmed visitor identification prior to granting entry into the building.
- Provided assistance to other departments as needed such as deliveries from vendors or contractors.
- Operated communication systems between officers stationed throughout the facility.
- Adhered to post orders while maintaining a visible presence around the property.
- Performed first aid and CPR when necessary during emergency situations.
Education
Certificate III - First Aid
First Aid Coach Blacktown
05-2017
High School Diploma -
Rooty Hill High School
11-2013
Skills
- Payment Processing
- Customer Service
- Appointment Scheduling
- Email correspondence
- Problem Resolution
- Customer Relationship Management
- Complaint Handling
- Inbound Customer Service
- Quality Control
- De-Escalation Techniques
- Relationship Building
- Teamwork and Collaboration
- Self Motivation
- Attention to Detail
- Team Collaboration
- Quality Assurance Controls
- Sales expertise
- Product and service knowledge
- Problem-solving aptitude
- Effective Communication
- Professional phone voice
- Customer Retention Strategies
- Multitasking
- Calm Under Pressure
- Task Prioritization
- Time Management
- Professional telephone demeanor
- Customer service excellence
- Microsoft Office
- Understanding Customer Needs
Timeline
Customer Care Agent
Genesis Energy
05.2024 - 06.2024
Customer Care Representative
Greenstone Financial Services
06.2023 - 04.2024
Customer Service Representative
Everyday insurance (Woolworths)
02.2022 - 06.2023
Courier Contractor
Capital Transport
08.2020 - 02.2022
Security Officer
Always Synergy
02.2017 - 12.2020
Certificate III - First Aid
First Aid Coach Blacktown
High School Diploma -
Rooty Hill High School
Work Preference
Work Type
Full TimeContract WorkPart TimeLocation Preference
On-SiteRemoteHybridImportant To Me
Company CultureWork-life balanceCareer advancementFlexible work hoursTeam Building / Company RetreatsWork from home optionPersonal development programsPaid sick leaveHealthcare benefitsStock Options / Equity / Profit SharingPaid time offQuote
To look at everything always as though you were seeing it either for the first or last time: Thus is your time on earth filled with glory.
Betty Smith
Software
Saleforce
Evolve
Garage
CRM
GenTrack
Outlook
MS Teams
One Note
Sticky Note
Accomplishments
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
Interests
Music
Console Games
Game Night
Travelling
Motorbike Riding
Racing
Go Karting
Arcade Games
Movies
Picnic
Hiking
Dancing
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