Summary
Work History
Education
Skills
Extracurricular activities
Interests
Timeline
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Rong Gao

Summary

I have a cross-disciplinary background in finance, economics, and information systems , with strong skills in applying quantitative analysis and information systems methods to support business decision-making. Through academic projects and internship experience, I have developed solid expertise in data analysis, visualization, and process optimization , proficient in tools such as Power BI, Tableau, MySQL, and Python . I excel at logical thinking and problem-solving, leveraging data modelling and KPI frameworks to deliver actionable insights. In addition, I value teamwork and effective communication, actively collaborating across departments to ensure timely achievement of project goals.

Work History

Intern

GAC Toyota Motor Co., Ltd.
08.2025 - Current

Core Project: IT Operations Ticket Visualization & Analysis


Description:
Participated in the development of a Power BI–based visualization platform for IT service tickets. Designed and implemented a multi-dimensional indicator system according to business needs, covering IT service incident trends, service hours by supplier/department, ticket reporting status, and first-line engineer resolution rates.


Technical Implementation:

1. Requirements gathering & indicator framework design: Conducted in-depth interviews with business departments, extracted service events, ticket volumes, supplier service quality, and built a data analysis framework aligned with enterprise operations.

2. Visualization development: Designed dashboards with responsive layouts, leveraging drill-through interactions, conditional formatting, and KPI matrices for intuitive monitoring.

3. Feature design & optimization: Proposed interactive visualization solutions, enabling users to quickly locate issues and perform self-service analysis using drill-downs, conditional formatting, and KPI boards.

4. Cross-department collaboration & project delivery: Coordinated with suppliers and internal teams to streamline data cleansing and enhance functionality, ensuring the platform met daily operational requirements.


Project Outcomes:

  • Achieved a 15% increase in self-service analysis rate , reaching 68%.
  • Reduced average issue response time from 3 days to 4 hours .
  • Provided management with a transparent view of operational performance and clear benchmarks for IT service efficiency.

Education

Master of Information System - IT Project Management

University of Melbourne
Parkville, VIC
12-2025

Bachelor of Commerce - Economics And Finance

University of Melbourne
Parkville, VIC
08-2023

Skills

  • Cross-disciplinary knowledge: Strong foundation in finance, economics, and information systems; skilled in model development and policy analysis to support investment and business decisions, as well as preparing industry reports and project deliverables
  • Data analysis proficiency: Experienced with Power BI, Tableau, MySQL, BPMN process modeling, and Python for data visualization, process analysis, and analytical modeling
  • Team collaboration: Excellent communication and teamwork skills; able to clearly articulate ideas, actively listen to others, and take responsibility for assigned tasks Consistently deliver high-quality work on time while supporting overall team progress and problem-solving

Extracurricular activities

Melbourne KPOP Dance Group — Operations & Content Management

  • Content Strategy: Planned account operations by aligning posts with trending topics and event schedules; published over one hundred high-quality dance videos, practice clips, and promotional materials.
  • Data Analysis: Monitored Instagram/YouTube account data to optimize posting times and content style, improving visibility and audience engagement.
  • Brand Management: Coordinated content updates and maintained a consistent visual and stylistic brand identity across platforms.
  • Event Organization: Coordinated and promoted KPOP-related events and performances, including themed showcases and large community activities, enhancing audience participation and influence.

Outcome: Expanded follower base and significantly increased video views, strengthening the group's online presence and offline engagement.

Interests

Vocal music, dance, piano, traveling, cooking/baking, e-sports, and billiards

Timeline

Intern

GAC Toyota Motor Co., Ltd.
08.2025 - Current

Master of Information System - IT Project Management

University of Melbourne

Bachelor of Commerce - Economics And Finance

University of Melbourne

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Rong Gao