Roni Lugasi
Summary
Adept at enhancing customer experiences and fostering team collaboration, I leveraged my multilingual skills and strong work ethic at El Al Airlines to significantly improve passenger satisfaction. My background as an IDF language instructor and assistant teacher underscores my commitment to excellence and attention to detail.
Customer-driven Flight Attendant with dynamic safety and service skills. Highly effective in diffusing volatile passenger situations. Known for best-in-class customer service and top-notch friendliness.
Overview
4
4
years of professional experience
Work History
Flight Attendant
El Al Airlines
08.2023 - 08.2024
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
- Collaborated with fellow crew members to deliver a seamless travel experience for passengers on domestic and international flights.
Army Service (as a Language Instructor )
IDF
04.2021 - 04.2023
- Established a positive classroom environment that promoted respect, collaboration, and open communication among students from diverse backgrounds.
- Developed personalized lesson plans for individual students to address their specific needs and improve overall performance.
Assistant Teacher
Or High-school
09.2020 - 04.2021
- Supported student physical, mental, and social development .
- Ensured a safe and supportive learning environment by enforcing classroom rules and addressing behavioural issues promptly.
- Completed daily reports, meal count sheets, and attendance logs.
Education
High School Diploma -
Or High School
06-2020
Skills
- Customer service
- Strong work ethic
- Attention to detail
- Team collaboration
- Hospitality service expertise
- Time management
- Multilingual skills
Languages
English
Native or Bilingual
Hebrew
Native or Bilingual
Timeline
Flight Attendant
El Al Airlines
08.2023 - 08.2024
Army Service (as a Language Instructor )
IDF
04.2021 - 04.2023
Assistant Teacher
Or High-school
09.2020 - 04.2021
High School Diploma -
Or High School
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