Ronia Merhi
Prestons,NSW
Summary
Serviced-focused General Manager dedicated to delivering positive staff and participant experience, to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Leader with sound judgment, good planning abilities and interpersonal communication strengths. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. I am Dedicated and results-oriented professional. Seeking a challenging role where I can leverage my leadership skills, industry knowledge, and passion for supporting individuals with disabilities to drive organizational growth and excellence.
Overview
10
10
years of professional experience
Work History
General Manager
Grandtek Auto
08.2020 - Current
- Built and strengthened area partnerships to reap benefits such as new revenue channels and enhanced public awareness.
- Evaluated market trends to adjust pricing strategies accordingly, maintaining competitiveness while maximizing revenue potential.
- Enhanced customer satisfaction with timely resolutions of issues and effective communication strategies.
- Optimized resource allocation for improved operational efficiency and cost reduction.
- Led cross-functional teams to achieve project goals on time and within budget constraints.
- Created innovative marketing and advertising campaigns to promote restaurant promotional offers and increase brand awareness.
- Fostered a culture of continuous improvement by encouraging open dialogue between team members across all levels of seniority.
- Promoted workplace safety by implementing rigorous risk assessments and hazard prevention measures, reducing the number of accidents and incidents within the organization.
- Conducted regular performance reviews, setting achievable targets for employees'' professional development while ensuring accountability towards individual goals.
- Implemented quality control measures that ensured consistently high product standards and customer satisfaction levels.
- Engaged team members and improved performance by delivering daily updates and conducting regular meetings to obtain feedback and convey new policies.
- Improved supply chain management, resulting in reduced lead times and inventory costs.
- Monitored inventory and approved reorders of stock to secure necessary resources and meet customer demand.
- Prepared annual budgets with controls to prevent overages.
- Coordinated with General Manager in different operational issues and promotional activities.
- Developed systems and procedures to improve operational quality and team efficiency.
- Communicated with customers to assess satisfaction with products and services received.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Reported issues to higher management with great detail.
Correctional Officer
Department Of Justice
12.2019 - Current
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Conducted routine and emergency head counts.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Maintained accurate records of inmate incidents or infractions using electronic databases or written logs as required.
- Tracked inmates through head counts, visitor logs, and scheduled activities.
- Improved communication between staff members by participating in daily briefings and sharing critical information about inmate activities.
- Collaborated with fellow officers to maintain a secure environment for staff, visitors, and inmates.
- Enhanced facility security by conducting regular inspections and addressing potential risks.
- Implemented effective emergency response plans during crises situations, minimizing harm to staff and inmates.
- Observed behavior of residents individually and in groups.
- Monitored visitation sessions to ensure compliance with established guidelines and maintain facility security.
- Conducted efficient inmate transfers, adhering to strict security protocols while maintaining order and control throughout the process.
- Demonstrated cultural sensitivity when interacting with diverse populations within the correctional setting, promoting an inclusive environment for all individuals present.
- Supported mental health initiatives for inmates by connecting them with appropriate resources and services within the facility.
- Assisted in development of procedures and policies to maintain peace and order in facility.
- Interviewed inmates to obtain information and assess needs.
- Enforced rules and regulations to maintain order among inmates.
- Responded to emergency situations and de-escalated hostile confrontations.
- Conducted security checks of inmates and living areas.
- Prepared reports to document incidents and violations.
- Transported inmates to and from court hearings, medical appointments and other locations.
- Investigated and responded to incidents of inmate misconduct.
- Provided assistance and guidance to inmates regarding daily activities.
- Established positive working relationships and maintained boundaries with resident offenders.
- Responded to inquiries from inmates and other members of public.
- Received and inspected mail, property and funds from visitors on behalf of designated inmates.
- Coordinated with other law enforcement personnel to exchange information.
Educator
Kids Link
09.2015 - 07.2019
- Built relationships and communicated with parents to provide best learning environment for children.
- Collaborated with colleagues to develop and revise curriculum, enhancing learning experience.
- Conducted meal plans based on every child's cultural backgrounds, allergies, likes and dislikes.
- Conducted regular risk assessments for excursions and incursions.
- Planned and set out educational resources to suits individual needs.
- Established strong relationships with parents through regular communication, fostering a supportive network for student success.
- Implemented techniques that fostered a positive and inclusive learning environment for all students.
- Supported children with special needs, creating customized learning strategies to accommodate various abilities.
- Boosted children''s social skills development through group projects and collaborative games.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Cultivated a safe and inclusive environment that fostered respect, empathy, and cultural awareness among students.
- Fostered creativity through art projects, dramatic play, storytelling exercises, and other imaginative pursuits.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
- Promoted sensory development by providing access to different textures.
- Gave one-on-one attention to children while maintaining overall focus on entire group.
- Established ongoing professional development goals, participating in workshops and conferences to stay current on emerging trends in early childhood education.
- Implemented developmentally and culturally appropriate curriculum for children, creating positive, and a safe environments.
- Contributed to staff meetings and professional learning communities, sharing insights and strategies for continuous improvement of teaching practices.
- Enhanced student learning by incorporating hands-on activities and real-world examples in lesson plans.
- Maintained well-controlled education area by clearly outlining standards and reinforcing positive behaviours.
- Educated students in foundational concepts such as shapes, numbers, and letters.
- Enhanced sensory and perceptual-motor skills, language, cognition, and memory development, by employing both traditional and modern educational strategies and techniques.
- Implemented evidence-based behaviour management systems to maintain a positive atmosphere conducive to learning for all students.
- Promoted physical health by incorporating movement breaks and outdoor play opportunities into each day''s schedule.
- Utilized research-based instructional strategies to promote critical thinking skills in young learners.
- Coordinated extracurricular activities such as field trips and community service projects to connect classroom learning with real-world experiences.
- Established positive relationships with students and families.
- Organized and supervised large and small group activities.
- Created safe and nurturing learning environment for preschoolers.
- Modeled positive behaviour and communication skills for students.
- Implemented age-appropriate curricula to meet needs of young learners.
- Planned and executed activities to stimulate physical, social and intellectual growth.
- Supported students in developing self-esteem and self-confidence.
- Developed innovative activities to engage young children in learning process.
- Encouraged use of technology to support student learning.
- Increased student satisfaction by frequently communicating with students about needs and adapting lessons to interests and classroom progress.
Receptionist
Gt Auto Accessories
07.2014 - 09.2018
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Answered central telephone system and directed calls accordingly.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Corresponded with clients through email, telephone, or postal mail.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Managed multiple tasks and met time-sensitive deadlines.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Maintained confidentiality of information regarding clients and company.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Maintained visitor log for entering and leaving facility for security purposes.
- Contributed to team success by cross-training in various administrative roles, providing backup support when necessary.
- Facilitated clear communication between staff members by distributing memos and announcements in a timely manner.
- Increased customer retention rates through exceptional communication skills and problem-solving abilities.
- Played an instrumental role in maintaining a clean work environment by coordinating office maintenance and cleaning schedules.
- Assisted in the planning of office events and meetings, ensuring smooth execution and positive outcomes.
- Collaborated with management to improve internal processes and procedures for better workflow optimization.
- Helped maintain office security by monitoring visitor access and issuing badges as needed.
- Reduced incoming call response time by implementing an effective call routing system.
- Managed conference room schedules to ensure efficient use of space for meetings and other events.
- Assisted in the onboarding of new employees by preparing orientation materials and providing guidance on company policies.
- Coordinated travel arrangements for executives, ensuring seamless itineraries that met all requirements.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Organized, maintained and updated information in computer databases.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Routed incoming mail and messages to relevant personnel without delay.
- Handled assignments independently with good judgement and critical thinking skills.
- Scheduled office meetings and client appointments for staff teams.
Education
Certificate 3 - Corrections
Department of Communities And Justice
Brushfarm03.2021
Bachelor of Science - Criminology
University of Western Sydney
Bankstown09.2017
Cert 4 - Family And Community Services
TAFE NSW
Wetherill Park, NSW12.2015
Cert 4 - Family And Community Services
Tafe
Kogarah, NSW12.2014
Skills
- Leadership and team building
- Problem Resolution
- Operations Management
- Time Management
- Customer Relations
- Verbal and written communication
- Administrative Skills
- Exceptional interpersonal communication
- Performance Evaluations
- Sound Judgment
- Account Management
- Bilingual
- Human Resources Management
Languages
Arabic
Native or Bilingual
Timeline
General Manager
Grandtek Auto
08.2020 - Current
Correctional Officer
Department Of Justice
12.2019 - Current
Educator
Kids Link
09.2015 - 07.2019
Receptionist
Gt Auto Accessories
07.2014 - 09.2018
Certificate 3 - Corrections
Department of Communities And Justice
Bachelor of Science - Criminology
University of Western Sydney
Cert 4 - Family And Community Services
TAFE NSW
Cert 4 - Family And Community Services
Tafe
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