Ronica Shukla
Rockdale,NSW
Summary
Dynamic Customer Service Representative with proven expertise at Aussie Education in resolving conflicts and enhancing customer loyalty. Skilled in active listening and complaint resolution, I effectively managed high-stress situations, ensuring satisfactory outcomes. Additionally, my marketing internship at Fonedeals Pty Ltd honed my critical thinking and content creation abilities, driving engagement and optimizing strategies.
Overview
2026
2026
years of professional experience
Work History
Customer Service Representative
Customer Service Representative
Aussie Education
01.2025 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Marketing Intern
Fonedeals Pty Ltd
01.2025 - Current
- Assisted in creating written, video, and image content for marketing channels.
- Participated in brainstorming sessions, contributing fresh ideas that led to innovative marketing initiatives.
- Researched interesting and relevant content to capture interest and improve site traffic.
- Researched competitor trends and interpreted findings to report conclusions to supervisors.
- Conducted market research to identify target audiences and optimize marketing efforts.
- Enhanced social media engagement through regular posting and audience interaction.
Education
No Degree - Year 9 Currently
Blakehurst High School
Blakehurst, NSWSkills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Relationship building
- Complaint handling
- Payment processing
- Complaint resolution
Languages
English
Native or Bilingual
Hindi
Limited Working
Nepali
Limited Working
Timeline
Customer Service Representative
Aussie Education
01.2025 - Current
Marketing Intern
Fonedeals Pty Ltd
01.2025 - Current
Customer Service Representative
No Degree - Year 9 Currently
Blakehurst High School
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