Ronilda Ferrer
Nollamara,WA
Summary
Accomplished Hospitality Supervisor with a proven track record at Broadspectrum, enhancing operational efficiency and customer satisfaction. Expert in inventory management and adept at staff leadership, I excel in fostering teamwork and resolving conflicts with adaptability under pressure. My commitment to excellence has consistently elevated guest experience and team productivity.
Overview
26
26
years of professional experience
Work History
Food and Beverage Attendant
Ventia
09.2017 - Current
- Maintained clean and organized restaurant to comply with hygiene and health regulations.
- Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.
- Greeted and seated guests to provide friendly and welcoming experience.
- Maintained clean and organized dining areas for an enjoyable guest experience.
Hospitality Supervisor
Broadspectrum
10.2014 - 08.2017
- Conducted regular performance evaluations for team members, offering constructive feedback for improvement and celebrating success where appropriate.
- Streamlined operational efficiency by implementing effective scheduling and staff management practices.
- Stayed abreast of industry trends in order to make informed decisions about future business operations and stay competitive in the marketplace.
- Optimized inventory control by conducting regular stock checks and maintaining accurate records for cost management purposes.
- Overcame challenging situations involving unhappy guests or unforeseen issues with grace under pressure to maintain overall satisfaction levels among clientele base consistently high.
Mess Supervisor
Serco Sodexo Defence Services
07.1999 - 09.2014
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
Education
Hospitality Management
Charles Darwin University
Darwin, NT03-2009
Skills
- Adaptability under pressure
- Reliability and punctuality
- Food safety
- Kitchen support
- Inventory
- Order accuracy
- Allergy awareness
- Staff leadership
- Staff supervision
- Inventory management
- Customer service
- Attention to detail
Timeline
Food and Beverage Attendant
Ventia
09.2017 - Current
Hospitality Supervisor
Broadspectrum
10.2014 - 08.2017
Mess Supervisor
Serco Sodexo Defence Services
07.1999 - 09.2014
Hospitality Management
Charles Darwin University
Similar Profiles
Siyuan YuSiyuan Yu
Site Engineer at VentiaSite Engineer at Ventia
JAY PATELJAY PATEL
Electrician at VentiaElectrician at Ventia
Smit GotiSmit Goti
NBN Worker at VentiaNBN Worker at Ventia