Ronin Pearson
Isabella Plains
Summary
Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.
Overview
8
8
years of professional experience
Work History
Department Manager
McDonalds
08.2024 - Current
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Evaluated employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement.
- Implemented cross-training initiatives for employees, increasing overall departmental knowledge and versatility.
- Provided ongoing staff development opportunities through training programs, workshops, and regular feedback sessions.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Shift Manager
McDonalds
05.2023 - 08.2024
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
- Managed projects efficiently from inception to completion ensuring timely delivery within budget constraints.
- Championed customer-first approach, significantly enhancing customer experience and loyalty.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanour by staying calm when addressing unhappy or angry customers.
- Set aggressive targets for employees to drive company success and strengthen motivation.
Crew Member
McDonalds
10.2019 - 05.2023
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Trained new team members on procedures, customer service, and sales techniques.
- Exceeded performance expectations consistently, receiving recognition from supervisors for dedication to job responsibilities.
Waiter
The Abbey Function Centre, Gold Creek
06.2017 - 08.2018
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Complied with all company policies regarding uniform standards, punctuality, and professionalism.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
Education
Canberra College
Canberra, ACT11.2022
Year 10 Certificate -
Mount Stromlo High School
Canberra, ACT12.2020
Certificate III - Retail
McDonalds Australia Limited
21-29 Central Avenue, Thornleigh NSW08-2023
Construction Industry Induction -
Canberra Institute of Tech
Canberra, ACT06-2020
Skills
- Certified First Aid
- Fire Response Trained
- Team leadership
- Goals and performance
- Training and development
LANGUAGES
English
Native or Bilingual
Awards
2023 High flyer award at Tuggeranong McDonald's. This award is given out to the hardest working manager on the team.
2023 Professional Manager award, individual who contributed the most at the Leadership Training Course.
Timeline
Department Manager
McDonalds
08.2024 - Current
Shift Manager
McDonalds
05.2023 - 08.2024
Crew Member
McDonalds
10.2019 - 05.2023
Waiter
The Abbey Function Centre, Gold Creek
06.2017 - 08.2018
Canberra College
Year 10 Certificate -
Mount Stromlo High School
Certificate III - Retail
McDonalds Australia Limited
Construction Industry Induction -
Canberra Institute of Tech
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