RONIT BANERJEE
Blacktown,New South Wales
Summary
Dynamic professional with proven expertise in enhancing team collaboration and customer satisfaction, demonstrated through impactful contributions during my tenure By Dezign. Adept in inventory tracking and relationship building, leading to significant improvements in client engagement. Exceptional organizational skills and adaptability to diverse work environments underline a strong commitment to excellence. Highly motivated with background in retail sales, skilled in customer service and product knowledge. Demonstrated ability to achieve sales targets through effective communication and understanding of customer needs. Known for problem-solving abilities and creating positive shopping experiences that increase customer loyalty. Improved store layout for better product visibility and accessibility, leading to smoother customer flow and increased satisfaction.
Overview
2
2
years of professional experience
Work History
Private Tutor
Alchemy Tuition
, NSW
08.2024 - Current
- Helped students from Year 1 to Year 10 elevate their proficiency in academic subjects through personalized tutoring.
- Cultivated leadership and communication skills through engagement with diverse individuals.
- Developed adaptability and patience by understanding unique abilities of each student.
- Gained critical thinking and problem-solving skills through extensive experience.
- Effectively managed time to meet multiple tutoring commitments.
- Implemented motivational strategies through positive reinforcement.
- Provided individualized instruction to students based on their academic needs.
- Outlined unique lessons to fit individual needs in skill building and instruction on each subject.
- Assisted students of varying skill levels with understanding and excelling in studies.
- Monitored student progress through regular assessments and feedback sessions.
- Emphasized importance of good study habits and devised homework schedules to assist students in implementing tailored study plans.
- Created engaging learning materials and exercises to facilitate understanding and retention.
- Communicated regularly with parents regarding the performance of their children.
- Identified gaps in students' knowledge and developed targeted lessons to address these areas.
- Integrated technology into tutoring sessions to enhance learning experiences.
Sole Trader Business
Zachary Naidu
, NSW
08.2024 - Current
- Acting as a personal assistant to Zachary Naidu, I have not only learned how to take on responsibilities, but I have also learned how to develop organizational skills and create productive calendar systems. This has allowed me to step outside of my comfort zone and has encouraged me to face challenges headfirst.
- Developed the skill of public speaking and presentation in individual and group settings.
- Learned to be self-motivated and work as a team to deliver effectively on collaborative outcomes.
- Identified areas of improvement within existing processes and implemented changes accordingly.
- Acted as buyer or seller representative when arranging sales.
- Key duties involved managing diaries, organizing meetings and appointments, organizing events and conferences, and creating and presenting for clients.
Sales Assistant
By Dezign
, NSW
02.2024 - 01.2025
- Developed an understanding of retail operations and market dynamics.
- Gained initial exposure to retail industry, specializing in furniture.
- Used computer system to retrieve customer information, part number inventory and status of purchase orders.
- Mastered customer interaction skills, focusing on comprehending needs and offering specialized assistance.
- Developed critical thinking for rapid problem-solving in front-line situations.
- Maintained high ethical standards while supporting team success.
- Gained proficiency in professional self-presentation while working in retail.
- Thrived in a fast-paced work environment.
- Utilized CRM systems to track customer interactions and sales opportunities.
- Handled customer complaints and issues, resolving them efficiently to maintain positive relationships.
- Ticketed, arranged and displayed merchandise to promote sales.
- Handled returns and exchanges according to company policies.
- Provided customer service by answering questions, resolving problems, and responding to complaints in a timely manner.
- Processed orders accurately and efficiently using a POS system.
- Provided excellent customer service to clients in person and over the phone.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
Crew Member
McDonalds
Blacktown, NSW
06.2023 - 02.2024
- Organized and restocked supplies to support operations and team productivity.
- Educated customers on menu items, product ingredients and nutritional values.
- Maintained organized storage areas for food products, beverages and restaurant supplies.
- Stocked shelves and cases with new or transferred items.
- Processed payments on the cash register, and counted back bills and change to customers.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
- Talked pleasantly with customers while taking orders and promoted positive image for business.
- Prepared quality products while maintaining portion control and presentation within service goal times.
- Notified kitchen staff of shortages or special orders, prompting appropriate action and keeping wait times short.
- Greeted customers upon arrival, provided menus and answered questions regarding menu items.
- Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
- Resolved customer complaints in a professional manner.
- Warmly greeted visitors to promote great customer service and positive ordering experience.
- Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Operated a variety of machinery and tools safely and efficiently.
Education
Bachelor - Software Engineering
UNSW
Sydney, NSW12-2028
High School -
Epping Boys High School
11-2023
Skills
- Team support and assistance
- Inventory tracking
- Processing payments
- Merchandising proficiency
- Stock management
- Promotional event support
- Relationship building
- Customer needs assessment
- Point of sale operation
- Task prioritization
- Returns and exchanges
- Visual merchandising
- Team collaboration
- Cash register operation
Accomplishments
Sponsorship leader and executive of UNSW BondSoc (2024)
Volunteered under 10s football coaching (2022)
Year 10 mentoring program (2021)
Principals Award (2023)
Engineering peer mentoring program (2024)
Volunteer at Arc Goes To (2024)
Volunteer at Wellness Warriors (2024)
Affiliations
Podcasts
Books
Volunteering
Football
Muay Thai
Languages
English
Native/ Bilingual
Hindi
Native/ Bilingual
Bengali
Full Professional
References
Zachary Naidu
Phone: 0423 336 634
Relationship: Sole Trader
Email: ashley13ts@gmail.com
Saira Udas
Phone: 0406 932 802
Relationship: Student Guardian
Email: sairaudas1@gmail.com
Timeline
Private Tutor
Alchemy Tuition
08.2024 - Current
Sole Trader Business
Zachary Naidu
08.2024 - Current
Sales Assistant
By Dezign
02.2024 - 01.2025
Crew Member
McDonalds
06.2023 - 02.2024
Bachelor - Software Engineering
UNSW
High School -
Epping Boys High School
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